Program Specialist

Careers

Program Specialist

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

What we are looking for:

We want candidates that can:

  • First point of contact during ACN alert (Automatic Crash Notification)
  • First point of contact during an emergency (SOS) key press initiated inside the vehicle.
  • Responds to all assigned cases within the Sales-force queue
  • Primary point of contact for Toyota Financial Services during the Vehicle Locator service in the repossession process
  • Manages ticketing and communication process for technical issues with the Telematics service
  • Processes bulk and special event enrollments
  • Escalation point to communicate any requests from TMNA (Legal, Media, etc)
  • Research customer and Response Specialist issues as needed
  • Sales-force queue management and reporting
  • Stays current with Center procedures, product information and online resource tools
  • Participate in activities designed to improve customer satisfaction and business performance
  • Must remain focused and observant as the primary point of contact for the emergency services team
  • Responds to all incoming customer phone calls within quality standards
  • Greet customers in a courteous, friendly, and professional manner
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Manages customer complaints from initial call to resolution, escalates outstanding issues
  • Responds to detailed product questions on the brand
  • Categorizes callers and offers appropriate Touch point (i.e. warm transfers)
  • Provides Goodwill to customers on behalf of the client within the client guidelines
  • Communicates well in written form, for call documenting. Strong note taking abilities required for customer account updates
  • Provide (SVL) Stolen Vehicle Location assistance to customers, dealer or TFS
  • Provide Destination Assistance via the vehicle’s navigation system
  • Provide Roadside Assistance for vehicle occupants with a wide range of services
  • General Inquiry assistance for customers with account concerns/questions
  • Provide Outbound follow up for customers who are, in need of a follow-up or continuation of services 
  • Language required Spanish or French

Please send resumes to: Arika.Aerts@Concentrix.com
#cnxjobs

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Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.