Associate Learning Facilitator


Associate Learning Facilitator

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.


·         The L&D Trainer must have experience in owning all stages of the development and deployment of a strategic leadership program along with a proven record with the delivery and on-going support of the program.

·         The position requires knowledge in the design of instruction for both on-site instructor led and distance learning classes along with best practices for developing employees to increase performance and retention. The chosen candidate will have proven ability to work within a team, work independently, and possess excellent communication skills both oral and written. The trainer should be considered a resource for the entire staff, as well as managers and team leaders.

·         Support the Talent Management strategy.

·         Support the professional growth of staff.

·         Identify leadership skills benchmarks and standardize training prerequisites.

·         Serve as Subject Matter Expert for all matters relating to Leadership & Organizational Development.

·         Mentor and provide guidance to colleagues.

·         Create Train-the-Trainer sessions to support business leaders and maximize employee outreach.

·         Develop training assessments and gap analysis to determine requirements and opportunities for employee development.

·         Develop strong relationship with associates to be the avenue for information as it relates to training and procedural development.

·         Plan, develop, and provide training and staff development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, coaching, and workshops.



·         Minimum 5 years’ experience in Learning and Development.

·         Strong experience with Instructional Design, Organizational Development, or other related field preferred.

·         Demonstrate knowledge and application of adult learning principles.

·         Prior experience serving in an delivery operations capacity.

·         Dynamic presentation and facilitation skills and able to present information in a clear and concise manner to a diverse population.

·         Able to handle multiple projects simultaneously.

·         Self-directed and motivated to continue to learn on own.

·         Ability to prioritize daily demands to meet program requirements.

·         Excellent time-management skills, a "can-do" attitude and ability to effectively meet critical deadlines.

·         Must possess the capacity to function effectively in a demanding and time sensitive environment.

·         Flexibility to work varying schedules and able to travel up to 30% of the time, both domestic and international

·         Ability to develop training and execute on deliverables with little guidance

·         Confident decision making skills

·         Contact center experience preferred

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.