Technical Team Lead


Technical Team Lead

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

  • Owns the plans for their team’s success and contributions to the business unit priorities
  • Improves the customers’ experiences by understanding and focusing on what’s important, measuring how we are doing and driving the necessary actions to improve
  • Models the highest standards of customer service to employees
  • A high performing team that meets or exceeds critical metrics and drives business unit priorities.
  • Accurate, efficient resolutions to complex escalated customer issues.
  • Drives continuous performance improvement for business results. 
  • Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quickly
  • Influence all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition.
  • Ongoing feedback and discussion with employees regarding:  what’s important, how are you doing, priorities to improve.  These discussions include:  regularly scheduled 1:1s, documentation of 1:1 sessions, performance plans, and informal meetings
  • Establish action plans for improvement
  • Evaluates team and department level data and trends to drive improvements. Provides suggestions that impact business processes and balances needs of all stakeholders
  • Clearly defined process, process mapping, and work flow documentation
  • Implemented process improvements and/or recommendations
  • Key metrics analytics and recommendations to address challenges. Improvements in key metrics.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.