Customer Service Representative 1/14 Wave 58

Careers

Customer Service Representative 1/14 Wave 58

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

As a Customer Service Representative, you will assist the customer in the following areas:

credit and collection - payment arrangements, hold (delay next credit action), payment options
sealed for non-payment, assistance referrals (refer to Agency for assistance)
electric outage
general billing inquiries (balance, payment postings)
record corrections
pay station locations and instructions on how to pay
promoting value-added products and services (e.g., appliance service plan and CO detector)
enrollment in special programs (Winter Protection Program, Budget Plan)
appliance repair
gas emergency
You must always have a customer centric mindset while trying to achieve best results through best practices and continuous improvement.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Please send resumes to: Arika.Aerts@Concentrix.com
#cnxjobs

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.