Mercedes Benz Quality Auditor

Careers

Mercedes Benz Quality Auditor

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

ROLE AND RESPONSIBILITIES

•              Listen effectively to randomly selected calls and grade them fairly and evenly with a standard QA form.

Must also be able to provide coaching notes on these calls.

•              Be able to keep in constant communication with Operations Team, including Supervisors through email, meetings, and group huddles with Mercedes Benz agents and supervisors.

•              Provide failed audit emails to supervisors and Operations Manager as to why the agents call was given a failing grade and areas for improvement.

•              Be familiar with MB recall and all procedures associated with completing a successful call.

•              Have open transparency with supervisors or Operations Manager if there is an issue with an agent’s call, and QA grading of the agent in order to resolve the issue.

•              Be able to send out and read various QA/QC reports for accuracy.

Preferred Skills and education

  • Associate degree
  • Sales or Quality control background
  • Work in a fast paced and changing environment.
  • Attention to detail taking detailed notes and feedback.
  • Be courteous and polite when giving any kind of feedback to supervisors, agents and Operations Managers.
  • Be able to handle escalations as they present themselves with a level head.
  • Have good listening skills and organizational skills.
  • Being able to work with fellow auditors and the operations team on the floor as one cohesive team.
  • Always ask questions if unsure of a process
  • Be able to have honest communications with supervisors or Operations Managers on Leads and Rejections.
  • Excel experience, call recording software experience, Microsoft office suite experience. 

Writing skills and communication skills

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.