$12.50/hr - Technical Support Associate I

Careers

$12.50/hr - Technical Support Associate I

Position: Technical Support Associate I

Job Description: Can you setup a basic home wireless network?   What’s a Z-wave mesh network?  If you understand these concepts, this program will let your inner geek shine through!

Here are some benefits to PERK you up!

Base pay is $12.50 plus benefits (medical, dental & vision plans available)

Business casual dress attire – no suit, no tie, no worries!

Paid Training – hands on experience with products

Paid Time Off (PTO); 401(k) Savings Plan

Bonus incentives based on performance and attendance

Skills and Abilities:

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Providing technical support and troubleshooting connection, configuration and automation issues
  • Ability to walk customers through navigating the product and/or mobile application
  • Ability communicate effectively and adapt style when conversing across multiple channels (i.e phone, chat, email)
  • Ability to handle confidential and sensitive information in a professional manner
  • Ability to quickly retain knowledge regarding new programs, policies and promotions
  • Attention to detail when recording and categorizing guest concerns

You might be asking yourself: Who is Concentrix?

Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.

In order to provide that customer support and services to our brands, we need YOU! You are what makes Concentrix flourish!  Concentrix believes in your success, because your success is our success. We follow our Concentrix Culture and invest in our staff through personal and career growth.

Concentrix Culture

Our culture is made of nine statements that we use as a guiding principle for our everyday business!

  • We are FANATICAL about our clients & staff
  • We have HIGH INTEGRITY with exemplary character
  • We are TENACIOUS in our pursuit of excellence
  • We value KNOWLEDGE, OPENNESS and TRANSPARENCY
  • We have CONTRARIAN views on how to run a business
  • We are BOLD in our decisions
  • We are DISRUPTIVE in the marketplace
  • We INVEST in the future
  • We all CONTRIBUTE and are one Concentrix

Check us out on Facebook (@ConcentrixHazelwood) and Instagram (@hazelwoodcnx) to get to know us better!

Disclaimer   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Concentrix is an EEO/AA/M/F/Vet/Disability Employer.

*msja

#wah