Farmington Hills - Dealer Inquiry Agent

Careers

Farmington Hills - Dealer Inquiry Agent

Career Description/Summary: 

The Specifying Customer Service Agent provides catalog assistance to Parts Personnel for one of the US largest automotive providers.  Specifying Agents utilize the parts catalog as well as engineering information to determine which part is required for the vehicle in question.  Agents log all contacts in the client provided CRM Tool and select drop downs that accurately depict the need for the call.  Agents escalate cases that cannot be resolved, using the information at their disposal.  Agents also submit catalog corrective actions and quality investigation reports as required.  Inquiries come in the form of inbound phone calls as well as electronic submissions from parts personnel. 

What we are looking for:

In this position, you will: 

  • Handle Dealer Inquiries
  • Handle Escalation Cases, Catalog Corrections and Quality Concerns
  • Utilize client systems to investigate customer part inquiries
  • Provide verification and/or recommendation on correct part requirements
  • May require considerable adaptation in response to the particular customer in order to achieve success

What we offer:

Concentrix provides our associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Health insurance (Eligibility requirements must be met)

Essential Qualifications:

  • High School Graduate or equivalent
  • Additional Automotive Parts training or certifications a plus
  • 1 - 2 years of Automotive Parts Counter experience
  • PC / Keyboarding Skills including Word & Excel

Please send resumes to: Arika.Aerts@Concentrix.com

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The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy