SVP, Global Marketing & Communications


SVP, Global Marketing & Communications

We’re looking for a creative, forward-thinking leader with energy and strong desire to make an immediate impact!

Concentrix, a $5B technology-enabled business services provider that specializes in customer engagement and improving business performance for brands worldwide, is looking for a dynamic SVP of Global Marketing and Communications. This role will lead a global team of marketing professionals, demand generation specialists, internal communications staff and regional employer branding/talent acquisition support personnel.

The role requires a fast paced, bold, creative, innovative candidate who is cutting edge, thinks outside the box and passionately lives the Concentrix Culture.  This is a VITAL role in ensuring the successful growth of our organization.  As such, we need someone who’s passionate about all things marketing, tenacious in their pursuit of excellence and thrives on being a great leader and winning!

That’s where you come in!

What will be your responsibilities as Senior Vice President, Global Marketing and Communications?

  • Define strategy and lead execution of ALL major corporate marketing efforts: Brand & Messaging, Content Marketing, B2B Demand Generation, Pipeline Generation, Exec & Corporate Communications, Industry Relations, Digital Strategy & Execution, Social Marketing, PR and Sales Enablement.
  • Provide strategic direction, guidance and mentorship to senior leaders across the business.
  • Build, mentor and motivate a high-performing team that challenges the status quo by driving outcomes that improve revenue and profits at light speed.
  • Develop and integrate ROI-based, measurable marketing programs that align with Concentrix’ business priorities and deliver predictable outcomes.
  • Optimize and standardize campaign and program creation.
  • Create a model to track campaign success and drive continuous improvement.
  • Build out installed base land and expand marketing strategy.
  • Define Concentrix as a technology-led thought leader and catalyst of what’s next in the customer engagement/experience industry.
  • Work closely with executive staff to develop strategy and brand voice (internally and externally).
  • Represent Concentrix with press and media outlets by serving as one of the primary spokespeople for the organization.
  • Increase momentum on robust industry awards, analyst placement and speaking engagements.
  • Develop an executive communications program, including speaking opportunities, development of original content, execution of thought leadership programs and more.
  • Collaborate across all marketing teams and beyond to achieve strategic goals.
  • Own the execution of global corporate and staff events strategy (7+ events annually).

What are our dream qualifications?

  • 15+ years experience in marketing and communications, including proven success at a high-profile global company. Startup, customer engagement or BPO industry experience a HUGE plus.
  • Passion and proven success in digital strategy and execution.
  • Leadership experience, as well as the ability to create a unique culture within the Marketing and Communications organization.
  • Experience recruiting and building high-performing teams that specialize in communications, branding and/or event marketing.
  • Above-average oral, written and visual communication skills.
  • Hands-on experience effectively managing a marketing budget as well as demonstrated success improving Return on Marketing Investment.
  • Excellent cross-functional collaboration and organizational skills. The ability to excel at both high-level thinking and execution as well as influence others to achieve a common goal is CRUCIAL.
  • College degree or equivalent experience.

What’s in it for you?

  • A diverse, global organization full of intelligent people to bounce ideas off, learn from and grow with
  • Endless career opportunities and clear paths for career development
  • A competitive salary
  • Bonus and incentive potential
  • Fantastic benefits
  • Retirement plans
  • And more!

If you find yourself smiling right now and this feels like the perfect next step in your marketing leadership career, we want to hear from you! Apply today and find out why 225,000+ people around the globe choose to call Concentrix home.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.