Customer Support

Careers

Customer Support

Job Description:

Both inbound & outbound calls are made and received from customers regarding their parcel pickup, delivery and tracing information. Agent will make outbound calls to both residential and business' with either an update on their missing parcel or to close a case. Accurate and detailed data entry skills are required. Self-motivated with excellent customer service skills are required. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Meet customer requirements through first contact resolution. Ability to prioritize daily tasks to utilize time efficiency. Confirm customer understanding of the solution and provide additional customer education as needed. Use decision-support tools to respond to common customer work/service order inquiries and requests. THIS IS NOT A SALES POSITION.

Please note: If you are interested, you MUST apply using the following link: https://careers.concentrix.com/career-details.php?id=R1110135

This Role offers the following benefits:

  • $12.00 per hour + Monthly Performance Payout
  • $.50 shift differential
  • 5-6 Weeks of Paid Training/Transition
  • Training/Transition Hours are from 2:00 pm-10:30 pm
  • Production is Monday- Saturday and the hours are considered to be a 2nd shift. Hours of Operation are 7:00 am-10:30 pm
  • Full Benefits Medical, Dental, Vision after 90 days. Tuition Reimbursement & 401 K
  • Opportunities for advancement - 90% of our employees has been promoted from within and we have sites throughout the world!
  • $200.00 offered for Employee Referrals.
  • Located on the Carta Bus Line
  • Casual Dress Code

Requirements/Preferences

  • 6 months of Customer Service background preferred.   
  • Ability to work schedules during all hours of operation.
  • Clear and articulate communication skills.
  • Demonstrate proficiency with computer navigation using multiple tabs on dual monitors.
  • Strong data entry, grammar and accurate spelling proficiency.
  • Team Player and able to adapt to fast paced and changing work environment
  • Pass criminal background check.
  • Must be over 18 years old


Ideal Candidate and Responsibilities:

  • Self-Motivated, Reliable & Hard Working
  • Ability to work schedules during all hours of operation.
  • Excellent Customer Service and organizational skills.
  • Ability to Multi-task.
  • Prioritize and complete daily tasks in a timely manner.
  • Probe for and confirm understanding of requirements or problem.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
  • Team Player & Able to adapt to fast paced and changing work environment
  • Offer solutions to basic customer issues. Maintain basic knowledge of client products and/or services.
  • Follow all standard operating procedures for quality guidelines.

Education & Professional Certifications:

  • High school diploma or GED.

    

If you have not been to our weekly hiring event, please apply online https://careers.concentrix.com/career-details.php?id=R1110135 then stop by this Wednesday.

During this event, you will meet with a Recruiter and learn more about this career opportunity and our company.

When? Wednesday from 1:00pm to 4:00pm Eastern time.

Where? Concentrix

Human Resources Entrance (Eastgate Town Center)

5600 Brainerd Road

Chattanooga, TN 37411

Concentrix is an EEO/AA/M/F/Vet/Disability Employer

Disclaimer   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

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