$12.50/hr. ~ Technical Support Associate

Careers

$12.50/hr. ~ Technical Support Associate

What would you do every day as a Technical Support Associate?

  • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
  • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
  • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
  • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance

Here's what we're looking for:

  • At Least 18 Years of Age
  • High school diploma or GED
  • 1-2 year of recent technical support experience preferred
  • Positive and Professional attitude
  • Reliable and Goal oriented
  • Quick and Motivated Learner
  • Dependable with strong attention to detail
  • Problem Solver
  • Excellent listening, written and verbal communication abilities and interpersonal skills
  • Proficient computer, navigation, technical and typing skills
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly                   
  • Tolerance for repetitive work in a fast-paced, high production work environment                              
  • Ability to work as a team member, as well as independently                                                                      
  • Ability to work flexible shifts, as needed    

Here's what Concentrix has to offer:

  • 1 day of Paid Employee Orientation + 8 days of Paid Training (AM and PM Training Classes available)
  • Medical Benefits after 90 days, PTO, Tuition Reimbursement, and more for Full Time Permanent Employees
  • Employee Referral Program
  • Employee Rewards and Recognition Programs
  • Employee Engagement Programs ~There’s always something exciting happening at Concentrix!
  • Fun, Fanatical, & Family-Like Culture
  • A Global Organization with endless growth and advancement opportunities
  • Casual Dress Code
  • Amenities on site include: Cafeteria, Breakrooms, Microwaves, Refrigerators, Ice Machines, Keurig Machines, Vending Machines, Outside Patio with Picnic Tables, Courtesy Phones, ATM, & Much More

Environment, Physical and Other Requirements:

  • Ability to perform light hand activity work at a computer/telephone station in an office environment.
  • Position is primarily sedentary
  • May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees

If Concentrix sounds like a good fit for you, don’t miss out!

Our Training Classes are already filling up fast. Spaces are limited - apply today and SECURE your spot!!

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! 

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people. 

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. 

Concentrix Culture:

Our culture is made up of nine statements that we use as a guiding principle for our everyday business!

We are FANATICAL about our clients & staff

We have HIGH INTEGRITY with exemplary character

We are TENACIOUS in our pursuit of excellence

We value KNOWLEDGE, OPENNESS and TRANSPARENCY

We have CONTRARIAN views on how to run a business

We are BOLD in our decisions

We are DISRUPTIVE in the marketplace

We INVEST in the future

We all CONTRIBUTE and are one Concentrix 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

EEO Employer/Vet/Disabled

 

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