Technical Support Advisor

Careers

Technical Support Advisor

Different By Nature, Concentrix By Choice

WHAT’S IN IT FOR YOU?

  • A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with 
  • Endless career opportunities and clear paths for career development 
  • A competitive salary 
  • Inclusive perks and benefits 
  • Opportunity for monthly performance incentives 

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service and technical support experts.

This role is the perfect opportunity for someone considering a career in customer services in technical support.

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role. 

As a Technical Customer Support Advisor for Concentrix, you’ll answer inbound calls from customers having problems with their smartphones and tablets. Problems range from simple password resets to more complex issues where you will utilize your excellent problem-solving skills.

· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

· Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

· Clarify customer requirements; probe for understanding

· Prepare complete and accurate work including appropriately notating accounts as required

· Participate in activities designed to improve customer satisfaction and business performance

· Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

TO BECOME A PART OF OUR TEAM:

· Minimum 6 months – 1 year of Customer Service experience is required

· Technical support/troubleshooting experience is preferred

· Familiarity with iOS and/or macOS, or comparable technology preferred

· High School Diploma or Equivalent is required

· A quiet and private area to work

· Current Internet Access in Home or Private Work area.

· An internet speed of at least 10mbps download speed and 10mbps upload speed [NOTE: If you would like to check if you meet this requirement you can visit www.speedtest.net]

· Courteous demeanor with strong customer service orientation

· Dependable with proficient attention to detail

· Typing speed of 35 wpm minimum

· Ability to work as a team member, as well as independently with minimal supervision

· Skills in multi-tasking; including the ability to be flexible and adapt to changes quickly

· Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

· Ability to learn including strong problem-solving skills

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home. 

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions. 

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