Primary Responsibilities:

• Deliver an exceptional customer experience and delight our families
• Conduct outbound calling campaigns designed to identify families who need additional help with the enrollment process
• Ability to actively handle objections and counsel concerns using consultative approach
• Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable.
• Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment.
• Maintain and improve quality results by adhering to standards and guidelines during communications with families.
• Others duties as assigned

Requirements:

• Bachelor’s Degree preferred
• Excellent Consultative Sales skills
• Ability to work in an ever-changing, highly structured environment
• Proficient in Microsoft Word and Google suite
• Ability to relate prior experiences to solve new problems
• Excellent verbal communicator
• Highly organized, self-motivated, committed to quality work
• Must be able to learn quickly and multi-task
• Ability to pay close attention to detail
• Ability to manage stressful situations in a calm, courteous and efficient manner

Key Capabilities:

• Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
• Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.