Lead Nurturing Specialist

Careers

Lead Nurturing Specialist

Primary Responsibilities:

  • Deliver an exceptional customer experience and delight our families
  • Conduct outbound calling campaigns designed to identify families who need additional help with the enrollment process
  • Ability to actively handle objections and counsel concerns using consultative approach
  • Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable.
  • Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment.
  • Maintain and improve quality results by adhering to standards and guidelines during communications with families.
  • Others duties as assigned

Requirements:

  • Bachelor’s Degree preferred
  • Excellent Consultative Sales skills
  • Ability to work in an ever-changing, highly structured environment
  • Proficient in Microsoft Word and Google suite
  • Ability to relate prior experiences to solve new problems
  • Excellent verbal communicator
  • Highly organized, self-motivated, committed to quality work
  • Must be able to learn quickly and multi-task
  • Ability to pay close attention to detail
  • Ability to manage stressful situations in a calm, courteous and efficient manner

Key Capabilities:

  • Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
  • Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
  • Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.