Primary Responsibilities:
- Deliver an exceptional customer experience and delight our families
- Conduct outbound calling campaigns designed to identify families who need additional help with the enrollment process
- Ability to actively handle objections and counsel concerns using consultative approach
- Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable.
- Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment.
- Maintain and improve quality results by adhering to standards and guidelines during communications with families.
- Others duties as assigned
Requirements:
- Bachelor’s Degree preferred
- Excellent Consultative Sales skills
- Ability to work in an ever-changing, highly structured environment
- Proficient in Microsoft Word and Google suite
- Ability to relate prior experiences to solve new problems
- Excellent verbal communicator
- Highly organized, self-motivated, committed to quality work
- Must be able to learn quickly and multi-task
- Ability to pay close attention to detail
- Ability to manage stressful situations in a calm, courteous and efficient manner
Key Capabilities:
- Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
- Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
- Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.