Healthcare Member Advocate

Careers

Healthcare Member Advocate

Currently offering a sign on bonus for those starting in July!!

Are you ready to join a company that supports the world’s best brands?

Become part of a member focused healthcare company; You will be at the center of our members' healthcare needs. While providing compassion, patience and understanding- you will respond to customer inbound inquiries via phone and provide world class customer service through first contact resolution.

*Due to COVID-19 this position requires you to work REMOTE and ONSITE.  The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies can resume to their normal business, the position will move to our onsite facility in Pocatello, Idaho. 

Here are some benefits of helping our members achieve financial independence:

  • Start earning $12.50/hr from day1 with a bump to $13 after successful completion of training
  • Business casual dress attire
  • Paid Training – you’ll learn all you need to know!
  • Medical, Dental & Vision Plans available
  • Paid Time Off (PTO)
  • 401(k) Savings Plans

Qualifications:

  • Professional demeanor and strong work ethic
  • 6 months of customer service or call center experience is preferred
  • Professional verbal communication skills as well as proper writing composition
  • Experience handling high volume transactions
  • Ability to exhibit grace under pressure while successfully navigating complex work assignments efficiently and effectively
  • High school diploma or GED required
  • Must be able to pass criminal background check and drug screen

You might be asking yourself: Who is Concentrix?

Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.

Concentrix Culture

Our culture is made of nine statements that we use as a guiding principle for our everyday business!

  • We are FANATICAL about our clients & staff
  • We have HIGH INTEGRITY with exemplary character
  • We are TENACIOUS in our pursuit of excellence
  • We value KNOWLEDGE, OPENNESS and TRANSPARENCY
  • We have CONTRARIAN views on how to run a business
  • We are BOLD in our decisions
  • We are DISRUPTIVE in the marketplace
  • We INVEST in the future
  • We all CONTRIBUTE and are one Concentrix 

Essential Functions/Core Responsibilities 

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

   

Candidate Profile 

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

   

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Sign on bonus eligibility requirements must be met. Must be employed with Concentrix at the time of payout.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

*msja

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