Advisor I, Technical Support

Careers

Advisor I, Technical Support

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Concentrix Culture

Our culture is made of nine statements that we use as a guiding principle for our everyday business!

We are FANATICAL about our clients & staff

We have HIGH INTEGRITY with exemplary character

We are TENACIOUS in our pursuit of excellence

We value KNOWLEDGE, OPENNESS and TRANSPARENCY

We have CONTRARIAN views on how to run a business

We are BOLD in our decisions

We are DISRUPTIVE in the marketplace

We INVEST in the future

We all CONTRIBUTE and are one Concentrix 

Here are some benefits of helping our members achieve financial independence:

Business casual dress attire

Paid Training – you’ll learn all you need to know!

Medical, Dental & Vision Plans available

Paid Time Off (PTO)

401(k) Savings Plans

Competitive Salary

Monthly Performance Incentives

Career Pathing and Advancement Opportunities

Core Responsibilities 

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build   rapport with the customer

Clarify customer requirements; probe for understanding

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

Essential Functions

Courteous with strong customer service orientation

High School Diploma or Equivalent 

6 months Customer Service experience

Dependable with proficient attention to detail

Typing speed of 35 wpm minimum 

Ability to work as a team member, as well as independently with minimal supervision

Ability to effectively communicate, both written and verbally

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Familiarity with iOS and/or macOS, or comparable technology, is preferred

Ability to learn including strong problem-solving skills

   

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an EEO/AA/M/F/Vet/Disability Employee

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