Product Owner

Careers

Product Owner

The Product Owner works closely with the business and software development teams to evolve and grow the ConcentrixCX platform.

The Product Owner is responsible for investigating, defining and prioritizing valuable new features and functionality for the ConcentrixCX scrum teams.   This role is also responsible for evaluating and accepting the features delivered by the scrum teams to ensure the features delivered solve the right problems.  The Product Owner writes the business and functional requirements, helps define the feature wireframes and prototypes, validates feature requirements with users and works with the scrum teams to plan sprints and feature delivery. This role also performs feasibility analysis, competitive analysis, scopes projects, and works with the product management team to prioritizes deliverable and negotiate on product functionalities. The Product Owner has a strong knowledge of Agile software development practices and enterprise software development processes, and is very analytical with problem-solving. This role also serves as a champion for the ConcentrixCX product, communicating the product vision, strategy and roadmap to both internal and external stakeholders.

To be successful in this role, the candidate must:

  • Be a strategic thinker, who is able to consider competitive advantages in the marketplace
  • Detailed-oriented and inquisitive
  • Have excellent communication skills, with the ability to communicate effectively with Senior Executives, Development Teams, and external clients.
  • Able to work independently and solve problems
  • Thrive working under deadlines

Specific responsibilities include:

  • Investigate feasibility of new product features, including competitive landscape and differentiation opportunities.
  • Develop project/action plan, establishes target data for project, and assigns tasks to team members
  • Draft detailed internal scope documents, business requirements and systems specifications
  • Serve as internal liaison between the Product Teams and the Development Teams
  • Document and communicate testing criteria and results for compliance with specifications
  • Provide support for testing/implementation verification activities
  • Develop training materials and conducts customer training on new/revised procedures, processes, and/or systems
  • Assist with client-facing product demonstrations, as needed
  • Communicate product vision, strategy and roadmap to internal and external stakeholders

Candidate Profile

  • Bachelor’s Degree in related discipline with four to six years of relevant experience preferred
  • Progressive responsibility and experience in analyzing, developing, implementing, monitoring and reporting on plans and programs for one or more products or business processes that cross multiple functions
  • Thorough knowledge of technical business environment for one or more products or processes
  • Expertise in project management concepts and techniques
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Advanced Microsoft Office skills
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement
  • Excellent attention to detail
  • Strong customer service disposition and sense of professionalism
  • Four to six years’ experience in Customer Experience (CX) with an emphasis on Voice of the Customer (VOC) data collection and reporting a plus.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an EEO/AA/M/F/Vet/Disability Employer  

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