Senior Account Director - Retail, Automotive, Transportation and Hospitality


Senior Account Director - Retail, Automotive, Transportation and Hospitality

Essential Functions and Responsibilities

  • Individual Contributor responsible for growing revenue from new business sales within existing clients
  • Champion the effort to grow and maintain the corporation's primary and long-term revenue base
  • Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with client executive management
  • Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions
  • Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are exceeded
  • Analyze customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Concentrix strengths, weaknesses, opportunities and threats based on sales pursuit interactions
  • Monitor economic and legal trends that could affect sales
  • Maintain and update database with sales pursuit information

Candidate Profile

  • Customer Experience Solutions consultative sales experience is highly desired
  • Automotive Vertical Experience is a plus
  • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact
  • Expert in communication skills and styles, both written and verbal.
  • Demonstrated ability to effectively present information to internal and external associates
  • Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
  • Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices
  • External Thought Leader with proven ability to significantly influence
  • Advanced Microsoft Office skills
  • Degree in related field from a four-year college or university with fifteen or more year’s related experience preferred

Career Framework Role

  • Participates with leadership to develop strategic plans and objectives. 
  • Makes final decisions on administrative and operation matters and ensures effective achievement of objectives. 
  • Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies. 
  • Decisions are guided by functional strategies and priorities. 
  • Has overall responsibility for developing and administering budgets and performance standards for functional area or department.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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