HAMILTON - Spanish Bilingual Customer Service Representative


HAMILTON - Spanish Bilingual Customer Service Representative

TITLE: Customer Service Advisors

Job Type: Full Time

Location: Concentrix

Address: 120 King Street West, Hamilton, 2nd Floor

City: Hamilton, Ontario

At Concentrix, we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and high quality service. We are not afraid of being bold and disruptive in the Marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best Brands!

Career Description/Summary:

If you like working in close-knit teams, can handle a fast-paced, fun environment and you're eager to help people, we want to talk to you! We are currently looking for bold, tenacious and out-going people to join our team. This customer service position provides first point of contact with current and potential consumers to meet and satisfy general information needs. The Agent has the following areas of responsibility: answers general consumer inquiries, obtain consumer information and data, inputs consumer data and file information, analyze consumer situations, determine need for escalation and assist in resolving consumer concerns.

What we are looking for:

  • Ability to collaborate with peers, internal partners and external customers to offer them an excellent customer service journey
  • Ability to work in a fast-paced environment
  • Excellent communication skills (written, oral and interpersonal)
  • Monitor all expressions about our client
  • Pro-actively share knowledge with our client to improve their products and services
  • Pro-actively, as well as re-actively, respond to our customers to help them solve a broad range of questions regarding their products and services
  • Strive for 100% customer satisfaction on all contact platforms including social media
  • Manage, maintain and improve online reputation of client


  • High School Diploma or GED, some secondary level education preferred
  • Experience in customer service: ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner to both external and internal customers
  • Ability to communicate clearly and effectively with customers in SPANISH and ENGLISH.
  • Team player and wiliness to learn

What we offer:

  • Career Pathing and Advancement Opportunities
  • Interactive, paid training
  • Competitive salary
  • Monthly performance incentives
  • Benefits after 3 months

Concentrix provides our Associates with:

  • A rapidly growing company with significant career growth opportunities
  • A culture committed to teamwork and continuous improvement
  • An attractive compensation package including medical, dental; PTO, paid holidays.
  • Competitive salary

The Company:

Concentrix is a high-value global business services company. With more than 100,000 staff in 5 continents, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the Customer experience and Business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality Policy

Please send resumes to: Samia.Hoque@Concentrix.com