AWS Professional Services Architect


AWS Professional Services Architect

As a Professional Services Architect at Concentrix, you will partner with customers, account managers, Sales, Hosted and professional services teams to craft scalable, flexible, resilient and financially optimal architectures that address customer business problems and accelerate the adoption of our products and services.


  • Experience building integrations across WFM, CRM, Unified Communications, and contact centers
  • Working knowledge of popular communications protocols and APIs such as WebRTC and SIP
  • 3+ years of customer-facing experience, preferably in the enterprise space
  • 5+ years of key roles implementing large-scale technical solutions
  • Experience managing projects or complex engagements involving multiple stakeholders
  • Technical degree required; Computer Science or Math background highly desired
  • Experience developing solutions and passion for getting hands dirty with code/scripting (e.g, python, java, c#, .NET, Node.js)
  • Direct experience implementing AWS services
  • Presentation skills with a high degree of comfort with both large and small technical and non-technical audiences


  • 5+ years hands-on experience building complex solutions, ideally SaaS in the cloud
  • Direct experience implementing Amazon Connect solutions
  • Exceptional written and verbal communication
  • High level of comfort communicating effectively across internal and external organizations
  • Demonstrated ability to adapt to new technologies and learn quickly · Knowledge and/or experience in one or more of the following:
  • Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage
  • Application, server, and/or network security
  • Experience with IVR solutions a plus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic

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