Technology Solution Architect


Technology Solution Architect

Essential Functions & Responsibilities:

  • Embrace the creation of technology solution design and strategy
  • Accountable for providing high quality technical solutions
  • Experience with Amazon Connect Voice Channel or similar in the area of Digital Transformation such as s Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVR’s, Speech/Text Analytics solutions, Automation via email/chat BoTs
  • Craft Solutions to meet CONCENTRIX Shared Systems or for specific dedicated systems.
  • Work with Procurement, Determine/recommend which vendor/partner that should be selected to be part of the recommended Solution
  • Partner with Sales team in presenting CONCENTRIX approved Technology Solutions
  • Reviews / Prepares / Sources RFP, RFI or RFQ responses pertaining to operational and technology requirements as required
  • Provide Solution & Sales Support documentation (BRD, SOW, BOM, Blueprints, Presentations, diagrams, etc.
  • Acts as for gathering, defining, reviewing, finalizing and evaluating internal or external requirements
  • Partner with our cross functional teams (Sales, Solution, Asset Managers, Delivery and Application development) Translates business requirements for development of an end-to-end solution for internal and external stakeholders
  • Acts as primary liaison between stakeholders and internal functional groups for initial design and any subsequent scope changes
  • Develops Statement of Work and/or Functional Business Requirements Document “BRD” for issuance to all relevant parties associated with the Technology solution.
  • Coordinates Effort Calculation of Resources for Implementation Phase in conjunction with the Project Management Office; Supports PMO to manage solution development and implementation
  • Conducts process improvement analysis as required for recently deployed technology solutions


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic