Site Leader


Site Leader

  • Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction
  • Analyzes operational practices for effectiveness and practicality; facilitates and mentors operational solutions as ongoing problem solving and developmental exercise
  • Directs the design, standardization, communication and monitoring of corporate programs at all business sites.
  • Insures operational readiness for disaster recovery
  • Manages overall operating budget for site to meet profitability margins
  • Formulates ongoing standards, processes and solutions to capitalize on organizational learning and continuous improvement
  • Monitors, directs and facilitates operational achievement of ISO/COPC site requirements
  • Defines, clarifies and communicates key performance and quality measures for business units and direct report personnel
  • Establishes and implements performance standards and measures for direct reports aligned with corporate objectives, client needs and business plan
  • Monitors, facilitates and assists in the ongoing development of employee satisfaction initiatives
  • Manages reporting and communications process for critical issues and key performance results to company executive
  • Administers ongoing succession planning exercises to enhance employee development and company growth opportunity