Location: Greenville, South Carolina, United States
Job Type: Contact Center
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Essential Functions/Core Responsibilities
Greet member phone calls in a professional and courteous manner
Handle 30-50 Inbound calls per day from members in an efficient manner with impeccable quality
Place follow up out-bound calls to assist in resolving member issues with their health plan.
Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
Establish and maintain effective relationship with members to gain their trust and respect.
Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport
Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
Be efficient in navigating multiple systems.
Participate in ongoing training and self-development.
Maintain basic knowledge of procedures, product information and online resource tools.
Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
Participate in activities designed to improve customer satisfaction and business performance.
Must be able to work 40 hours a week to be considered full time. Your adherence to your schedule will be strongly considered in your performance evaluation.
Candidate Profile
A high school diploma or GED is required, and you must be at least 18 years of age. College degree is preferred but not required.
3 years of Customer Service experience (retail, restaurant and or call center experience). Prior experience in a high-volume call center or face-to-face business environment preferred
Computer proficiency (including knowledge of windows-based applications)
Ability to work in a fast paced environment with extreme attention to detail and ownership
Excellent written and verbal communications and typing skills required