Essential Functions/Core Responsibilities 

• Greet member phone calls in a professional and courteous manner
• Handle 30-50 Inbound calls per day from members in an efficient manner with impeccable quality
• Place follow up out-bound calls to assist in resolving member issues with their health plan.
• Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
• Establish and maintain effective relationship with members to gain their trust and respect.
• Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
• Be efficient in navigating multiple systems.
• Participate in ongoing training and self-development.
• Maintain basic knowledge of procedures, product information and online resource tools.
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Must be able to work 40 hours a week to be considered full time. Your adherence to your schedule will be strongly considered in your performance evaluation.

• Candidate Profile 

• A high school diploma or GED is required, and you must be at least 18 years of age.  College degree is preferred but not required.
• 3 years of Customer Service experience (retail, restaurant and or call center experience). Prior experience in a high-volume call center or face-to-face business environment preferred
• Computer proficiency (including knowledge of windows-based applications)
• Ability to work in a fast paced environment with extreme attention to detail and ownership
• Excellent written and verbal communications and typing skills required

#WAH

*msja