Customer Service Commercial Products


Customer Service Commercial Products

Essential Functions/Core Responsibilities

Customer Service Representative will field calls from Providers. Customer Service Representative will achieve quality and efficiency requirements as set forth by their managers. Customer Service Representative will participate in training as outlined by their managers.


Candidate Profile 

EDUCATION: Associates degree or equivalent relevant work experience is preferred. Excellent verbal and written communication skills are required.

EXPERIENCE: Minimum of 6 months experience in a service environment required. Call center experience preferred.

SKILL REQUIREMENTS: Proficiency with MS Windows, keyboarding skills, strong verbal, written communication skills, strong organizational skills as well as the ability to research and respond to a high volume of telephone inquiries in a consistent and professional manner. Basic math, grammar, and spelling are required. Knowledge of medical terminology is preferred. Ability to work under pressure and with attention to changing priorities.

Must be able to work cooperatively as part of a team with excellent interpersonal skills and an ability to provide outstanding customer service in order to promote a positive company image.

Must be able to effectively communicate with all internal departments and external business partners in verbal and in written formats. Acts as a professional at all times.

Must have strong computer and telephone multitasking skills: effectively search for and key information on the computer while maintaining the pace of a customer call: navigate through windows and screens quickly, input information correctly and keep pace with the call. Key responses to prior questions while asking new questions. While maintaining telephone conversation with customers, simultaneously access resources to answer questions or solve problems.

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.