Customer Support (Equipment Provided) - Chattanooga, TN

Careers

Customer Support (Equipment Provided) - Chattanooga, TN

Job Description

This position provides customer service and technical support and resolution of non-routine problems regarding client products or services via inbound calls with customers.

IMPORTANT INFO BEFORE APPLYING:

This position is open only to residents of Chattanooga, TN, and immediate surrounding areas (up to a 40-mile radius). Will transition to an on-site role (see below for details).

Please contact ONE member of the recruiting team after you apply to let us know you're interested! Contacting all three at the same time could result in delayed response:


Kim: Call/Text - 423-521-0361
Melinda: Call/Text - 423-708-4473

Lanise: Call/Text - 423-403-6194

This position will begin as a remote position, with computer equipment provided by Concentrix, and with the understanding that employees will start working from home but will return to on-site program procedures and work schedules once the site is reopened. Employees are responsible for providing a secure, quiet workspace and their own high-speed internet connections.

Hours of Operation

  • Must be flexible and available to work during all open hours of operation:
  • Monday-Sunday (7 days per week), 8:00am to 11:00pm (EST) M-F; 8:00am to 8:00pm (EST) Sat-Sun
  • Paid training will occur Monday-Friday between the hours of 8:00am to 10:00pm (EST); however, production schedules will shift to a broader day of week coverage which includes weekends
  • Training length: 10-15 days program-specific training & 10 days of nesting/transition

Benefits & Compensation Information

  • Full-time
  • Wages up to $15/hour, with shift differential of $.50/hour after 7pm on weekdays and all day on Saturday & Sunday after training has been completed
  • New Fall Bonus: Earn up to an extra $750 if hired for classes starting on 9/13/21, 9/20/21, & 10/4/21 - ask your recruiter for details!
  • Referral bonus of $200 after 30 days
  • Paid training
  • Full benefits (medical, dental, vision), 401(k)
  • Paid time off and holiday pay
  • Attendance incentives
  • Advancement and growth opportunities
  • Casual work environment

Minimum Requirements

  • Must be at least 18 years of age
  • High school diploma/GED required
  • Minimum six months of customer service experience preferred
  • Strong computer navigation skills and PC knowledge
  • Dependable, with proficient attention to detail
  • Ability to communicate effectively, both written and verbally
  • Strong problem-solving skills
  • Ability to multi-task
  • Flexible and able to quickly adapt to changes
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Team player with the ability to work independently
  • Ability to demonstrate patience in all customer contact situations, including ability to maintain a pleasant and professional tone
  • Flexible and able to rotate shifts as needed

Career Framework Role

Has program-required basic skill set to perform routine tasks within simple processes but lacking program/product-specific knowledge. Works with close supervision and clearly defined procedures. Able to demonstrate familiarity with client terminology, operating standards, and procedures. Self-starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this role.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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