VP Market & Product Strategy


VP Market & Product Strategy

We are looking for an experienced product leader with a track record for driving new product capabilities from initial concept to successful delivery and market leadership. This role will be responsible for guiding the future of Concentrix Experience Platform (XP), our award-winning cloud omnichannel and Contact Center as a Service (CCaaS) solution.  Our product leader at Concentrix is a natural evangelist and strong influencer, able to effectively communicate with both internal and external executive leadership and foster broad C-Level relationships. This leader is accountable for ACV and pipeline growth for the portfolios, working in strong collaboration with our go-to-market strategy, sales, and engineering, professional services and cloud operations teams and will lead marketing and product management. We are seeking a customer and design-obsessed VP of Product Strategy with the ambition, experience, and passion to take Concentrix to the next level of success.


  • Help build the vision for the future of the XP capabilities and evangelize this vision with our customers, partners and employees.
  • Develop and lead a team of creative and collaborative people and link performance to overall business objectives.
  • Develop and execute a go-to-market strategy & plan in collaboration with: marketing, sales, and product teams.
  • Responsible for the end to end product life cycle. This includes: market needs, product vision and strategy, roadmap creation and communication, release planning, requirements gathering, functional specification all the way through to customer enablement and success.
  • Work closely with engineering, design, and other product teams to execute the product strategy for Experience Platform.
  • Engage directly with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.
  • Translate customer requirements and use cases into functional designs. Lead a team of product managers, designers, and engineers to build new features in an agile development methodology.
  • Perform the role of champion to promote and evangelize the product and new features with marketing, sales, support, professional services, partners and customers.
  • Create compelling demos for internal and external use.
  • Actively participate in industry events, customer briefings and advisory boards and social media communications.
  • Recruit and lead a world-class product team, and grow our product managers by teaching the “product trade craft.”



  • 10+ years of product management experience
  • SaaS enterprise experience
  • High energy and passion for the job
  • Leadership DNA, proven ability to build, excite, and lead a product team
  • Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
  • Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions
  • Professionalism, dedication and ability to work in a collaborative team environment


Desired Skills

  • Bachelor’s degree in computer science, engineering, or related work experience
  • Ability to deliver results in a global and remote work environment comprised of internal and external stakeholders
  • Deep familiarity with CCaaS, Contact Center digital channel software, Customer Service, Omnichannel, Customer Engagement, and CRM a big plus

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