Tier 1 Technical Support Advisor

Careers

Tier 1 Technical Support Advisor

 Candidate Profile 

  

• Able to rotate shifts, as needed/schedule flexibility required

• Rate of pay $13.25/hour

• Achieve and maintain recognized and applicable technical certification(s)

   

• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)

   

• Working knowledge of client technical systems

   

• Courteous with strong customer service orientation

   

• Ability to effectively communicate, both written and verbally

   

• Ability to learn including strong problem solving skills

   

• Dependable with proficient attention to detail

   

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

   

• Ability to work as a team member, as well as independently with minimal supervision

   

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Based on location and/or program, additional experience/skills may be required

   

*Job requirements may vary by country and will not contravene any local laws

   

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.