Customer Service/Sales Advisor II


Customer Service/Sales Advisor II

The Perks include:

  • FREE satellite TV services after 30 days employment (as long as employed by Concentrix)
  • Paid Product Training Program
  • Professional Development, Career Opportunity (Lateral & Horizontal!)
  • Casual dress attire – no suit, no tie, no worries!
  • Medical, Dental, Vision Plans available
  • 401 (k) Savings Plan
  • Tuition Reimbursement
  • Monthly Bonuses

Core Responsibilities of a Sales Associate:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile:

  • High school diploma or GED
  • 6 months of customer service or sales experience preferred
  • Demonstrated sales technique and product knowledge preferred
  • Courteous with strong customer service orientation
  • Strong communication and negotiation skills required
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Strong computer navigation skills and PC Knowledge
  • Ability to learn and think conceptually
  • Dependable with proficient attention to detail
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required