Customer Support Associate, $500 Sign-On Bonus


Customer Support Associate, $500 Sign-On Bonus

*Due to COVID-19 this position allows you to work REMOTE. If/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Rio Rancho, NM.


$14/hr and up to $500.00 Sign on Bonus


Current Hours of Operation: Monday - Friday, 6:00 am - 6:00 pm


Job Summary:


Responsible for providing first level problem resolution for all incoming service inquiries. Perform all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems.


Job Responsibilities:

  • Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution. Escalate complex problems as necessary.
  • Identify the degree of customers knowledge and adjust problem solving communications accordingly.
  • Deliver quality resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures.
  • Achieve and maintain to a performance standard. Including but not limited to; average handle times, call quality, customer satisfaction.
  • Log all incoming calls and accurately create case notes in a call tracking database.
  • Search and retrieve data from various databases.
  • Extend contact to promote and sell products or services as required.
  • Perform other duties as assigned.

Job Requirements:

  • Interpersonal Skills Demonstrate a welcoming and calm demeanor towards others when presented with challenges. Maintain calm assurance when faced with provocations, or annoyance. Demonstrate outstanding interpersonal skills and the ability to interact with many individuals at one time.
  • Communication - Professional communication skills Ability to manage time wisely to meet call handle time and schedule adherence. Skill to communicate effectively, both verbal and written, to the level required by the Client, and ability to pass an internal comprehension test as part of the interview process.
  • Ability to Multi-task Search systematically and relentlessly for the source of a problem so it can be solved. Ability to multi-task to resolve customers issues/concerns while manipulating different windows on computer.
  • Ability to work in a fast paced and changing environment/staggered support hours. - Must be able to work in a high volume, fast paced, goal orientated and structured environment.
  • Team Player Energetic and positive team player, ability to work in a team environment.
  • Ability to pass all prescribed pre-employment background tests - Successfully passes all prescribed tests required for job ( Background, Credit, Employment Verifications)
  • Employment History record of Employment stability.
  • Ability and willingness to provide presales support.
  • Ability to promote and sell products or services.
  • Ability to sit at a computer keyboard, monitor and use a telephone headset for extended periods of time.
  • High school diploma
  • Equivalent education or experience may be substituted for any of the above.
  • Must be able to handle difficult conversations

Everyone is required to wear a mask, temperature screening at entry, social distancing, personal on-site work space cleaning supplies provided, hand-sanitizer provided, additional cleaning of all common areas

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, or other protected status.

  • Company Overview:  In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.
  • Mission:  We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
  • About Concentrix:  We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

$14.00 per hour

Concentrix offers a comprehensive benefits package.