VP, Account Management


VP, Account Management

About the Company

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

Our team enjoys a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, in a friendly, casual work environment. We are fanatical about our staff and our clients. To learn more, visit: www.concentrix.com

About the Role

Concentrix is looking for a Senior Account leader to drive the success of an on-going strategic partnership with one of its largest clients in the Telecommunications industry. This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction.  Expected key activities include owning the client strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with the client. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for the client. 

The ideal candidate will also bring both a successful track-record in contact center sales, as well as experience providing digital customer engagement solutions.  Successful candidates will be able to build strong relationships within existing and new partners, as well as understand where the client needs intersect with Concentrix capabilities across all business lines.

Key Responsibilities

  • Work to develop and refine client specific strategies and account plans including sales targets, forecasting, relationship mapping/strategies, whitespace opportunities as well as growing existing business lines.

  • Create and develop key client executive relationships at target clients, while building consensus across multiple functional areas.

  • Identify, articulate and synthesize client needs in order to close complex and comprehensive outsourcing engagements.

  • Articulate client business strategies/needs and overlay Concentrix’ solutions to develop a client sales strategy to drive revenue.

  • Drive a holistic sales strategy that represents a breadth of services (customer contact solutions, analytics, software, etc.). 

  • Analyze client’s business needs and customize Concentrix offerings to meet those needs, including innovative outsourcing service approaches and an ROI/cost benefit analysis.

  • Lead a team of subject matter experts through the sales and delivery processes by collaborating to drive all solution elements including training, HR, implementation, IT, and operations. 

  • Deliver positive results in a matrixed/cross-functional environment, both internally and within client accounts.

Experience /Competencies/Qualifications

  • Demonstrated ability to develop business relationships across all levels of an organization, including senior executives.

  • Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally.

  • Strong knowledge of outsourced solutions and services sales; knowledge of contact center solutions is desired.

  • Cable and/or Wireless telecommunications experience helpful but not required.

  • High level of strategic thinking with the ability to execute tactically.

  • Attention to detail and, when necessary, strong financial acumen.

  • Ability to travel worldwide (~25% travel; post-COVID-19).

  • Demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support).

  • Ability to engage and negotiate effectively with internal and external partners.

  • Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct.

  • Ability to adjust quickly to shifting priorities and rapid changes.

  • Required Education:  BA/BS or similar work-related experience.

  • Minimum of ten years working in outsourcing operations, sales and or consulting.

  • Willing and able to roll up your sleeves. 

  • Relevant operational experience is desired but not required.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristics.

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