Essential Functions/Core Responsibilities

• Responsible for new business sales within assigned markets
• Proven record of accomplishment meeting or exceeding sales quotas for Enterprise Feedback Management Software solutions.
• Champion the effort to grow and maintain the Analytics Voice of the Customer long-term revenue base
• Uncovers new opportunities with a focused approach to build relationships with key stakeholders across the enterprise, and gains a thorough understanding of business requirements and buyer motivations
• Develop a thorough understanding of prospect short-term and long-term strategic requirements through discussions with prospective client leadership.
• Partner with Sales Leadership to establish optimal sales strategy for identified pursuits, based on client interactions and a thorough understanding of competitive solutions
• Collaborate with Sales Support, Operations and other departments to scope and price VOC solutions that meet client’s business requirements and align to established sales strategy for the account
• Provide client and market intelligence back to Sales Account Management, and Operations regarding Convergys Analytics strengths, weaknesses, opportunities and threats based on sales pursuit interactions.
• Monitor economic and legal trends that could impact prospect business requirements and affect sales or solution strategy
• Maintain and update Salesforce.com database with client prospect details and sales pursuit information

Candidate Profile

• Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience preferred
• Master’s degree in related field from a four-year college or university with fifteen or more years related experience preferred.
• Executive presence and the substance to successfully operate at CEO and Board level
• Excellent communication skills, both written and verbal. Demonstrated ability to effectively present information to internal and external associates
• Background in selling Enterprise Feedback Management software with a solid understanding of Voice of Customer solutions and market research
• External Thought Leader with proven ability to significantly influence clients and prospects
• Strong leadership skills and record of working through internal and external collaboration
• Drive to protect and increase the company’s set levels of expected profitability
• Advanced Microsoft Office Skills

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