Specialist, Client Success Management

Careers

Specialist, Client Success Management

Specialist, Client Success Management

Functions as an experienced Client Success Manager on moderately complex programs. Monitors project status and provides updates to team members.

Job Duties:

* Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders
* Develops survey instruments, leveraging established materials and custom enhancements
* Performs quality control functions, ensuring work products with minimal/no errors
* Collaborates effectively in cross-functional project team
* Follows established research processes in semi-structured work assignments
* Assigned to manage moderately complex research programs with supervision
* Provides support to more senior team members on complex programs
* Participates in analytic planning meetings
* Contributes to best practice development
* Effectively manages projects through all phases, including initial launch

Experience/Qualifications:

* 2-4 years experience
* Bachelor's Degree Preferred
* Strong communication skills (written and verbal)
* Proficient in Microsoft Office
* Demonstrated ability to multi-task, prioritize and meet timelines on deliverables
* Self starter, strong sense of urgency, works well under pressure
* Strong attention to detail
* Sense of professionalism and ability to develop relationships
* Knowledge of marketing research principles and practice

#LI-Remote

#wah