Specialist, Client Success Management

Functions as an experienced Client Success Manager on moderately complex programs. Monitors project status and provides updates to team members.

Job Duties:

* Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders
* Develops survey instruments, leveraging established materials and custom enhancements
* Performs quality control functions, ensuring work products with minimal/no errors
* Collaborates effectively in cross-functional project team
* Follows established research processes in semi-structured work assignments
* Assigned to manage moderately complex research programs with supervision
* Provides support to more senior team members on complex programs
* Participates in analytic planning meetings
* Contributes to best practice development
* Effectively manages projects through all phases, including initial launch

Experience/Qualifications:

* 2-4 years experience
* Bachelor's Degree Preferred
* Strong communication skills (written and verbal)
* Proficient in Microsoft Office
* Demonstrated ability to multi-task, prioritize and meet timelines on deliverables
* Self starter, strong sense of urgency, works well under pressure
* Strong attention to detail
* Sense of professionalism and ability to develop relationships
* Knowledge of marketing research principles and practice

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