Inbound Customer Service Officer


Inbound Customer Service Officer

Come and join a diverse team dedicated to providing exceptional customer service for our Government Client in the heart of Brisbane’s CBD!

About the role

As an Inbound Customer Service Officer, you will be responsible for handling a high volume of calls. You will be working in a supportive and structured, team environment with a set criteria to problem solve and resolve a variety of customer enquiries.

What's in it for you?

  • Full Time 38 hours per week or Part Time 30 hours per week.
  • Pay: $50k + super + penalties as applicable and incentives up to $480 per month
  • Location: CBD location across the road from Central Station
  • Roster: 4 week rotating roster between 7 am - 8 pm, Monday to Friday
  • Training: 5 weeks full-time paid training in a hyper supportive environment
  • Progression: Career progression with ongoing training and development plans
  • Skills: Develop transferable skills and experience that will help you succeed in any future role
  • Culture: An inclusive, diverse, fun and vibrant work environment with theme days, charity events, our own mini-mart on premises with free barista style coffee and discounts on a range of products nation wide

Who are you?

You are fanatical about providing the highest level of customer service to all of our customer base. You are resilient and can demonstrate this through managing tough conversations with customers to provide an outcome.

  • Full Time and Part Time opportunities available
  • Full availability across operational hours (Mon-Fri, 7am-8pm)
  • MUST be an Australian Citizen
  • You have experience working towards both individual and team KPI's
  • Proficient in the use of computers and systems 
  • High attention to detail
  • Previous customer service experience highly valued
  • Willingness to learn and take on coaching and feedback openly
  • Ability to resilience to service high volumes of critical and sensitive data

Who is Concentrix?

At Concentrix we believe our people are our greatest asset and are the key to driving quality and outstanding results. Located in over 40 countries, 6 continents and operating in 70+ languages you will be a part of a diverse, global organisation delivering customer experiences for more than 450 of the world’s best brands. 

Applicants must be at least 18 years of age, an Australian Citizen and must be able to complete and  pass a National Police check and standard pre-employment checks.