Technical Customer Service Representative

Careers

Technical Customer Service Representative

  • Job Type: Full-Time Permanent

     

    Location: This position will start training and working from home and in the future transition to our onsite location in Jacksonville, FL

     

    Different By Nature, Concentrix By Choice

     

    WHAT’S IN IT FOR YOU?

    · A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

    · Endless career opportunities and clear paths for career development

    · A competitive salary

    · Inclusive perks and benefits

    · Opportunity for monthly performance incentives

    · Paid virtual training

     

    WHAT YOU WANT MATTERS TO US

    Think about making a checklist with all of the things that would make you feel good at work. Does your check list have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

     

    No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts to join our team.

     

    WHAT WOULD YOU BRING TO OUR TEAM?

    Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role as you field incoming calls from customers having problems with their smart phones and computers.

     

    TO BECOME A PART OF OUR TEAM:

    · Courteous with strong customer service orientation

    · High School diploma or equivalent

    · 6 months customer service minimum

    · Typing speed of 35 wpm minimum

    · Dependable with attention to detail

    · Familiarity with iOS and/or macOS, or comparable technology, is preferred

     

    CALL US HOME:

    If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

     

    Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

     

    Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

     

    Due to COVID-19 this position requires you to work REMOTE and ONSITE. 

    The position will start training in a work from home environment and if/when, the impact of COVID-19 decreases, and companies can resume to their normal business, the position will move to our onsite facility in Jacksonville, FL.

     

    Learn more:

    Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

     

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

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