Account Management Director - E commerce and Retail


Account Management Director - E commerce and Retail

Essential Functions/Core Responsibilities

Individual Contributor Role

• Sales of Customer Experience Solutions such as voice, chat, AI •

• Fortune 500 company to company sales experience required

•Customer Partner Mentality and Expertise

• Sales Ability to Hunt New Business within Existing Corporate Accounts

• Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management in regards to their Customer Experience Solutions

• Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions

• Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded

• Monitor economic and legal trends that could affect sales

• Demonstrated ability to effectively present information to internal and external associates

Candidate Profile

• Five or more years of Solution Selling Experience

• Expert in communication skills and styles, both written and verbal.

• Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced   and deadline-oriented business environment with industry impact

• Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity

• Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices

 • Advanced Microsoft Office skills

• Bachelor’s degree in related field preferred

• Must be able to travel International when conditions allow


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

No Sponsorship Available at this time

No Third Party Recruiter

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic