Telesales Officer - Liability Products

Careers

Telesales Officer - Liability Products

JOB PURPOSE
To optimize productivity from an individual's capabilities, knowledge and experience to increase the customer base and meet the bank targets by effective & timely management of daily duties and paying attention to the Banks policies, ethics and code of conduct.

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

  

SALES & SERVICES

• Achieve specific sales targets and maximizing sale opportunities on each and every call.

• Ensure service delivered to customers meet the contractual sales goals and other Key Performance Indicators (‘KPIs’).

• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs.

• Maintain broad knowledge of products, pricing, promotions, and procedures.

• Assist customers in their Account, Remittance related requirement.
• Call back customers who opt in call to action for Liability and Remittance related promotions.
• Achieve quality business growth through sales calling based on defined objectives.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Effectively widen the relationship by maintaining relationship contact plan.
 

CUSTOMER SERVICE
• Maintain customer dossiers to provide seamless services.
• Provide effective customer service to achieve a percentage of customer satisfaction and retention.
 

OPERATION, INTERNAL CHECKS AND CONTROLS:
• Conduct all sales and service activities within the risk and compliance parameters as defined from time to time.
• Awareness of all policies and procedures issued in relation to Money Laundering preventions.
• Ensure compliance with these policies and procedures on an on-going basis.

CANDIDATE PROFILE

•  1 - 4 years' banking sales experience in liability products and services.

• Graduate and above preferred in any stream.

• Strong communication and Interpersonal skills.

• Courteous with strong customer service orientation.

• Strong negotiation skills required.  

• Ability to effectively communicate in English, both written and verbally.

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

• Presentable with a positive, proactive and professional approach.

• Tolerance for repetitive work in a fast-paced, high production work environment.

• Results driven, enthusiastic, attention to detail and dependable

            

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.