TRAINING & WORKING FROM HOME-Spanish-Speaking Customer Advisor for a premium Sports brand


TRAINING & WORKING FROM HOME-Spanish-Speaking Customer Advisor for a premium Sports brand

TRAINING & WORKING FROM HOME-Spanish-Speaking Customer Advisor for a premium Sports brand

This Sports brand logo, the Swoosh, is known worldwide, from a village in India to New York's Central Park. A premium brand with an established name that is indispensable. They do more than just equip the best athletes in the world! They embrace diversity, ambition and perseverance. It is not just a sports brand, but also a movement. Here you can discover your potential, push boundaries and seize opportunities. We are looking for people who want to grow internally and who can translate their passion for the product into an ultimate customer experience. Just do it!

What are you going to do?

As a customer support advisor, you are responsible for incoming calls or e-mails/chats with questions about the online shop. You handle questions and complaints in a professional manner with the highest degree of customer service. You process and change data in our databases. In addition, you follow all trends closely with regard to the latest fashion and gadgets.

What do you need for that?

• You shall be fluent in Spanish (speaking and writing), as you will be serving our Spanish speaking customers, and proficient in English to be able to follow the training

• You have at least a completed MBO background, HBO in the direction of communication is an advantage

• You have a minimum of 6 months of experience in the field of customer service, this can also be face-to-face

• You are available 40 hours a week, flexibility to work evening shifts and weekends required

• You have strong computer skills and good typing skills

• You are enthusiastic, energetic, driven and customer-centric

For that, we offer:

• Stay safe with our digital recruitment process, fully paid online training from home and remote work from home at the beginning. Later and when appropriate, you will be working from company premises with the rest Spanish Team

• Gross salary 1722 per month

• Fully paid training and then coaching on the job

• Unlimited professional and personal development (limitless access to Concentrix University trainings and structured on-site trainings)

• Attendance bonus system (700 euro gross per year)

• Irregularity surcharge on weekends and evening shifts

• Pension plan

• Internal Career Opportunities

• Full travel allowance after 10 km living - working distance

• Monthly treats in the form of fruit or poffertjes

A bit about us!

We are looking for dedicated employees for our customer service team. Become a member of our international and professional teams! At Concentrix, we work hard but we also have fun! We are a global provider of active service solutions for market leaders in telephony, electronic entertainment and IT. We offer flexible and professional solutions for our customers' needs in all areas of customer service. We currently have 225,000 dedicated professionals who speak 47 languages and work from more than 275 locations in 40 countries in Europe, Asia Pacific, North and South America and in Africa.