Français - Customer Service Agent - Social Media


Français - Customer Service Agent - Social Media

Our benefits in social media customer service are convincing:

  • Attractive salary package paid 14 months per year plus Meal Allowance
  • Health Insurance
  • Work from a top of the art building in PORTO
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • Regular team and site events
  • The diversity and security of a global world leader

Your Job is great:

  • You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries
  • You are putting together solutions to support and expand your customer's self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products  
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Your skills are amazing:

  • Online Advertising Experience is a big plus - not mandatory
  • Excellent written and verbal communication
  • Fluent, verbal and written in French plus Minimum B2 English
  • Familiarity with online advertising products/vendors
  • Ability to multitask & work under pressure
  • Fast learner, diligent worker
  • You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record)


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.