$17/hr - Social Media Content Moderator

Careers

$17/hr - Social Media Content Moderator

Position: Content Moderator – Customer Support Advisor

Job Description: Our Social Media Content Moderation team works to create a welcoming and safe place for people to build communities. As an Social Media Content Moderator, you will be an essential component of our client’s safety effort. We are looking for someone who can apply our guidelines with reference to nuanced and context-dependent policies in an evolving environment. You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature

Benefits for YOU:

Base pay is $17.00/hour

Business casual dress attire

Interactive, Paid, On-site Training

Medical, Dental, & Vision Plans available

Paid Time Off (PTO)

Employee Perks Program

Wellness Benefits

Career Advancement

401(k) Savings Plan

Skills and Abilities:

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Ability to remain calm and professional in confrontational situations
  • Ability communicate effectively and adapt style when conversing across multiple channels (i.e phone, chat, email)
  • Ability to handle confidential and sensitive information in a professional manner
  • Ability to quickly retain knowledge regarding new programs, policies and promotions
  • Attention to detail when recording and categorizing guest concerns

You might be asking yourself: Who is Concentrix?

Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.

In order to provide that customer support and services to our brands, we need YOU! You are what makes Concentrix flourish!  Concentrix believes in your success, because your success is our success. We follow our Concentrix Culture and invest in our staff through personal and career growth.

Concentrix Culture

Our culture is made of nine statements that we use as a guiding principle for our everyday business!

  • We are FANATICAL about our clients & staff
  • We have HIGH INTEGRITY with exemplary character
  • We are TENACIOUS in our pursuit of excellence
  • We value KNOWLEDGE, OPENNESS and TRANSPARENCY
  • We have CONTRARIAN views on how to run a business
  • We are BOLD in our decisions
  • We are DISRUPTIVE in the marketplace
  • We INVEST in the future
  • We all CONTRIBUTE and are one Concentrix

Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Concentrix is an EEO/AA/M/F/Vet/Disability Employer.

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