Program Ready Trainer - Mobile Customer Service

Careers

Program Ready Trainer - Mobile Customer Service

Essential Functions/Core Responsibilities 

  • Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required
  • Apply effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
  • Present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
  • Assist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training Manager
  • Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
  • Responsible for achieving individual training performance metrics
  • Support the transition of trainees from training to production environment, ensuring competency levels meet business needs
  • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
  • Participate in Concentrix and client training sessions as required
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities

   

Candidate Profile 

  • Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail

   

Career Framework Role 

Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.  Completes work with a limited degree of supervision.  Likely to act as an informal resource for colleagues with less experience.  Identifies key issues and patterns from partial/conflicting data.  Takes a broad perspective to problems and spots new, less obvious solutions

  

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

 

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

   

PHILIPPINES  

  • Minimum of two years of college education. No prior call center experience is required
  • Ability to think clearly and can explain simple issues effectively, both written and verbally

   

INDIA  

  • Ability to effectively communicate, both written and verbally
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Ability to learn including strong problem solving skills
  • Demonstrate strong probing and problem solving skills
  • Should be able to handle complex queries
  • Should be able to resolve customer queries independently 

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.