What will you do in this role?

As a Technical Support Ambassador on the Support Center Team at Concentrix, you will:

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
• Troubleshoot basic and routine agent issues that are technical in nature; including hardware, software, networking, or other designated client products
• Customer experience focused troubleshooting vs. traditional transaction approaches
• The ability to de-escalate customers
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
•  Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet agents in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Probe for understanding
• Have common knowledge of file i.e. file explorer, delete files and find hidden files

Who You Are:

As Technical Support Ambassador your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:
 

• One year of related technical experience preferred

• Relevant technical expertise related to program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) preferred

• Courteous with strong customer service orientation

• Ability to effectively communicate, both written and verbally

• Ability to learn including strong problem solving skills

• Dependable with proficient attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Ability to work as a team member, as well as independently with minimal supervision

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

What’s in it for you?
 

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Opportunities for performance incentive opportunities that are provided consistently month over month
• $500 employee referral bonus
• The opportunity to work from the comfort of your home, or to return to the office setting and have the ability to work on-site with a great team at our beautiful Arnold, Missouri Concentrix location.
• During prelicense training you will need your own laptop or personal desk top computer (must not be an apple product, Chromebook, tablet or mobile phone) once you obtain your state exam you will be provided Concentrix equipment.
•  We have just refreshed our entire in 2022, we have a privacy nursing room, and a lovely quit Library that you can sit back take a moment to relax from the daily grind, fabulous lounging lobby. Monthly Directors Club to spotlight our top performers and recognize members of leadership too! We are surrounded by local eateries both fast and sit down most have Concentrix employee discounts just flash your CNX badge! We have on- site vending that is refreshed and restocked every Tuesday! Not to mention that we are located near a day care facility, grocery store for quick pick up or if you have the need to thrift there is the store next door for that!  We love to have a good time, support and cheer so we hope that you are prepared to celebrate because we do at every chance we get!
• Team Appreciation Day
• Summer Bash
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion Juneteenth, Pride Month, Black History Month, National Women’s Day, and our favorite local community event the Arnold Days Parade!
• Paid training (Customize to time – how many weeks -- and other specifics).
• US Full benefits – 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP), which includes free short term counseling sessions for a full range of personal issues and assistance in achieving a healthy work/life balance. Concentrix also offers a stock purchasing program, Huang Leadership Development Scholarship and career development through our very own online university the CNXU!
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day
• Referral bonuses
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

U.S.

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.