Consultant, CX Analytic Consulting (Remote- USA Anywhere)

Careers

Consultant, CX Analytic Consulting (Remote- USA Anywhere)

  • Concentrix is searching for a talented Analytic Consultant to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative.  This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.

Essential functions/Responsibilities

  • Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
  • Build trusted client relationships through proactive account management and exceptional project delivery
  • Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
  • Lead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
  • Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
  • Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
  • Partner cross-functionally to translate business needs into new solutions for customers
  • Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success

Candidate Profile

  • Confidently communicate ideas to senior executives as well as internal and external stakeholders
  • Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Display an exceptional ability to take initiative and ownership with focus on continuous improvement
  • Excellent attention to detail
  • Demonstrated ability to guide and manage customer transformation efforts
  • Solid understanding of the organization's business operations and industry. Demonstrated business acumen
  • Bachelor's degree in related field from a four-year college or university with four to eight years of consulting or analytics experience preferred

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  • Advanced Microsoft Office skills