Customer Care Specialist

Concentrix

We are an award-winning global Customer Service solutions company, that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers that provide an exceptional customer experience.

Position

We are looking for Full-Time Customer Care Specialists to join our dedicated team located on site at our Ballarat Delivery Centre representing our electric vehicle client.  As the first point of contact for customers, you will handle a variety of inbound and outbound enquiries across calls, emails and chats relating to general and sales enquiries. 

Benefits:

• Join an award-winning, community-focused team (2021 Vic/Tas AusContact Best Talent Winner)
• Professional development through dedicated upskilling and training
• Central location (Federation University Mt Helen campus) with on-site parking
• Employee discounts on products and services

Responsibilities:

• Provide positive, enthusiastic, and passionate service through calls, emails, chat and outbound events to exceed the expectations of our customers
• Work collaboratively with the team to achieve goals and create a positive atmosphere
• Consistently achieve targets and KPI’s

About the Role:

• Pay rate $23.67 per hour + Super + penalties after 7pm and weekends
• 2 weeks full time paid training will be provided
• Start date 4th April 2022
• Operating hours - Monday to Saturday 8am to 8pm
• Applicants are required to hold and maintain a valid Australian Drivers Licence

Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

Successful candidates will be required to successfully complete background, police, authorised worker & credit checks. All applicants must be at least 18 years of age