Advisor II Blended Support

Careers

Advisor II Blended Support

What will you do in this role?

As an Advisor II Blended Support Brand Ambassador you will:

This position provides customer service support and resolution of non-routine problems regarding client's product or services for Our client is one of the leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base, that includes corporations, financial institutions, governments and high-net-worth individuals.


Here at Concentrix we assist credit card holders and answer any customer service question that they may have via inbound and outbound calls, chat and emails.

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Resolve overdue bills and collect payments from the party responsible for the debt.
  • Address client queries regarding delinquent accounts and help to develop repayment plans.
  • Maintain broad knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Invest in our customer’s success by offering additional products and/or services.
  • Be tenacious in tracking, documenting and retrieving information in call tracking database.
  • Fraud prevention
  • Collections
  • Transaction disputes

Who You Are:

As a Blended Support Brand Ambassador your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:

  • Talent for delivering outstanding service.
  • Adept communication skills, in both written and verbal form. 
  • The natural instinct to multitask, be flexible, and are able to adapt to changes.
  • The knack for being detail-oriented.
  • The passion for being a team player.
  • Patience in working with customers is second nature for you.
  • The ability to do rotational shifts as needed.
  • Based on location and/or program, additional skills may be required.
  • 1 year of customer service, financial and/or “call center” experience preferred.
  • Minimum 6 months of customer service experience required.
  • Strong computer proficiency required.
  • Ability and desire to learn the program you will support.
  • Propensity for problem-solving using program resources and prior knowledge.
  • Dependable in meeting shift requirements.
  • Ability to work both as a team member and independently when needed.
  • Demonstrate patience while maintaining a pleasant and professional manner.

What’s in it for you?
 

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

  • The opportunity work with a great team in our beautiful Valdosta, Georgia facility.
  • Equipment provided!
  • A fabulous $500 employee referral bonus (uncapped!)
  • Look at what we have to offer on-site!  Quiet room with a television for breaks and lunch time to decompress from the hustle and bustle of production.  Monthly volunteer events to give back to the community that has given us so much! We celebrate birthdays, work anniversaries, and top performers monthly! We have weekly celebrations throughout each month like waffle day, and ice cream day! We also have annual holiday celebrations!
  • Team Appreciation Day
  • Customer Service Week
  • World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world!
  • Wellness activities
  • Paid training
  • US Full benefits – 401K, medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member, along with paid time off and Holiday pay.
  • The opportunity to shine in and grow your career with clear paths for development – we invest in you!
  • Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
  • Mentorship programs to help you create the strong foundation to a rewarding career.
  • Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
  • Trained wellness partners to support you as well as wellness training opportunities.
  • The satisfaction of helping others every day!
  • Employee Referral bonuses and monthly program incentives.
  • A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.


Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

U.S.

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.