Business Analyst


Business Analyst

Essential Functions/Core Responsibilities: 

  • Provide daily, weekly, monthly, quarterly, yearly statistical reports to internal and external stakeholders.
  • Develop and maintain tools and databases to collect, translate, standardize and report from multiple internal and external sources to enable visibility of the progress/status of quality metrics through our enterprise, clients and LOB’s internal and external customers.
  • Assess reports and, where possible, improves effectiveness of all reports templates.
  • Locate and correct data entry errors, or report them to Quality management.
  • Solicit feedback from team members, management and customers on an ongoing basis.
  • Keep abreast of new technologies and systems that may help the team. 
  • Work with Operations to gather and assess statistical data on Quality Assurance.
  • Provide technical specialized reporting to clients when and where necessary.
  • Communicates trends based on statistical reports to management.
  • Implement effective quality programs within the department.


Candidate Profile:

  • Experience as Analyst Reporting or equivalent Data Analyst position
  • Bachelor’s Degree with a minimum of two years related experience is a plus
  • Exposure to Quality models like Six Sigma, COPC, etc. is a plus
  • Ability to analyze, interpret and address costumer needs and work in a highly interdependent team in which the output is mission critical
  • A self-confident, professional and customer service oriented personality with problem-solving skills, multitasking ability and endurance even in difficult situations
  • Quick comprehension, learning ability and a structured approach with high attention to details, meeting timelines and follow through
  • Advanced Excel knowledge (formula writing, Data Connections, SQL) is required
  • Excellent skills in Microsoft Office
  • Good command of English at least B2 level


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.