Technical Support-Cloud Based Software

Careers

Technical Support-Cloud Based Software

Title: Technical Support

Location: Onsite 540 Dundas St W, Belleville Ont.

Must live in the Belleville area this is NOT A Work at home position.

We are growing our team of Technical Support Advisors. This is a great opportunity for you to build a Technical Support career.

What will you do in this role? 

As a Technical Support Advisor on our new line of business at Concentrix, you will:

  • Taking voice Calls
  • Answering inquires
  • Building a positive customer experience
  • Technical troubleshooting

Who You Are:

As a Technical Support Advisor your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:

  • Customer service experience
  • Experience with problem-solving and complex troubleshooting
  • Proven ability to multitask, prioritize, and manage time effectively
  • Strong listening skills to be able to understand, empathize and resolve customer issue
  • Open availability to work weekdays between the hours of 9am-9pm EST, and weekends 9am-6pm

What’s in it for you?

  • Awesome wage $18.75 with a shift differential of $1 per hour on weekends ($19.75/hr)
  • 7 Days a week. Mon-Fri 9AM-9PM and Weekends 9AM-6PM
  • Excellent benefits Paid training, holidays, medical, dental, vision, and an employee assistance program (EAP) and more