Analyst, IT Operations – Security and Compliance (USA, CAN)

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Analyst, IT Operations – Security and Compliance (USA, CAN)

  • Efficiently coordinate with other team members to break down large lists of PCs requiring various remediations into logical, manageable chunks and then once assigned, proceed to troubleshoot/ remediate issues on a per-PC basis
  • Coordinate the scheduling and set-up of remote-support sessions with employees and then utilize those sessions to remotely troubleshoot and remediate previously identified issues
  • Understand, utilize, and develop script-based solutions to remediate routine security and compliance issues more quickly (batch, VBS, PowerShell, etc.)
  • Leverage Microsoft’s SCCM (now MECM) platform to build and deploy new applications, packages, and software update groups to collections of computers and then utilize the built-in reporting tools to provide regular updates on deployment compliance/completion to stakeholders
  • Coordinate hand-off of issues determined to be impossible/impractical to remediate remotely to appropriate local IT Technicians (example: PC replacement or re-image is required)
  • Attend meetings and provide regular progress updates across each tracked task/area/project