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Featured Careers

Mercedes Benz Quality Auditor

Rochester, New York, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.ROLE AND RESPONSIBILITIES•              Listen effectively to randomly selected calls and grade them fairly and evenly with a standard QA form.Must also be able to provide coaching notes on these calls.•              Be able to keep in constant communication with Operations Team, including Supervisors through email, meetings, and group huddles with Mercedes Benz agents and supervisors.•              Provide failed audit emails to supervisors and Operations Manager as to why the agents call was given a failing grade and areas for improvement.•              Be familiar with MB recall and all procedures associated with completing a successful call.•              Have open transparency with supervisors or Operations Manager if there is an issue with an agent’s call, and QA grading of the agent in order to resolve the issue.•              Be able to send out and read various QA/QC reports for accuracy.Preferred Skills and educationAssociate degreeSales or Quality control backgroundWork in a fast paced and changing environment.Attention to detail taking detailed notes and feedback.Be courteous and polite when giving any kind of feedback to supervisors, agents and Operations Managers.Be able to handle escalations as they present themselves with a level head.Have good listening skills and organizational skills.Being able to work with fellow auditors and the operations team on the floor as one cohesive team.Always ask questions if unsure of a processBe able to have honest communications with supervisors or Operations Managers on Leads and Rejections.Excel experience, call recording software experience, Microsoft office suite experience. Writing skills and communication skillsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work At Home US: Customer Support Representative (FULL Time and PART Time)

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Work At Home US:  Customer Support Representative(Full-time and Part-Time)Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneMonitor minimum size: 21.5”A separate, distraction free work space within your home designed to improve your productivityWhat we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentivesHealth insurance (eligibility requirements apply)**New competitive starting wage**Are you ready to join this amazing Team?The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Team Leader, Operations CRM

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job Responsibilities: ·      Owns the plans for their team’s success and contributions to the business unit priorities·      Improves the customers’ experiences by understanding and focusing on what’s important, measuring how we are doing and driving the necessary actions to improve·      Models the highest standards of customer service to employees·      A high performing team that meets or exceeds critical metrics and drives business unit priorities.·      Accurate, efficient resolutions to complex escalated customer issues.·      Drives continuous performance improvement for business results. ·      Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quickly·      Influence all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition.·      Ongoing feedback and discussion with employees regarding:  what’s important, how are you doing, priorities to improve.  These discussions include:  regularly scheduled 1:1s, documentation of 1:1 sessions, performance plans, and informal meetings·      Establish action plans for improvement·      Evaluates team and department level data and trends to drive improvements. Provides suggestions that impact business processes and balances needs of all stakeholders·      Clearly defined process, process mapping, and work flow documentation·      Implemented process improvements and/or recommendations·      Key metrics analytics and recommendations to address challenges. Improvements in key metrics.Job Requirements: ·      One year or more of previous supervisor experience in an inbound/outbound call center environment highly desirable.·      Demonstrates excellent communication skills.·      Prioritizes work to meet multiple deliverables and deadlines.·      Communicates information regarding team performance, employee needs and VOE to more senior management.  Presents team data to manager and large groups and effectively responds to feedback.·      Rewards and recognizes the right behaviors on the team.·      Demonstrates creativity in seeking new and better solutions.·      Participates in and may lead call monitoring calibration across with Intuit.·      Ensures that employees have the development opportunities needed to learn and grow.·      Continuously assesses and improves processes within their scope and recommends improvements.·      Excellent verbal and written communication skills including coaching and mentoring.·      Leadership experience in a similar position that demonstrates capability to lead teams.·      Knowledge of the client’s products and customer needsDemonstrated experience analyzing performance data and applying findings to improve and/ or manage individual performance.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Sr. Team Leader, Operations CRM

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Primary Responsibilities:• Overall accountability for assigned programs including sales, service delivery, KPI attainment and client satisfaction.• Maintains and improves call center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing process improvement and quality assurance programs.• Accomplishes objectives by communicating job expectations, coaching employees; planning, monitoring, and enforcing policies and procedures.• Actively monitor quality and customer satisfaction to ensure performance targets are achieved.• Internal and external reporting requirements on action planning for key business objectives.• Evaluate performance of direct reports and provide coaching and development.• Ensure profitability for programs by managing resources appropriately.• Communicate with clients regularly to ensure visibility and partnership.Qualifications:• Minimum 3 years of related experience• Demonstrated understanding of call center and/or business process outsourcing industry• Excellent oral and written communication skills• Ability to effectively multi-task• Strong organizational and time management skills• Flexible with the ability to work with limited oversight• Excellent analytical and financial management skills• Proficient in MS Word, Excel, Outlook and PowerPoint.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work at Home Bilingual Spanish Agent

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.TITLE:  Customer Service Representative- Outbound Sales- Bilingual Spanish and EnglishJob Type: (Full-time regular) Monday- Friday, weekends offPay: $15.75/hourHours of Operation: Your shift after training will range from - 6am-6pm PST (Please convert to your time zone) Mon- Fri shifts with Saturday and Sunday offMust supply all the equipment needed: (Recruiting will discuss requirements)Training: 2 weeks training, 1 week nesting (Training hours and start dates will be discussed by recruiter)Location: Work at HomeAt Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high-quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.   Join us and BE the Difference for the world’s best brands!Career Description/Summary:  Client Trip AdvisorTripAdvisor Vacation Rentals are looking for an experienced sales person to join our customers’ acquisition team.The main responsibilities will include contacting and attracting travel professionals to get online.TripAdvisor.com is the largest travel community in the world and a leader in the growing online travel market, offering consumers high-quality, unbiased content plus booking opportunities via our partner booking engines. If you're interested in joining a group of extraordinary people at one of the world’s fastest growing travel media web sites, join TripAdvisor. At TripAdvisor, we combine a unique mix of creativity, analytics, and a casual environment to get innovative new products and services to market faster, and we need the best and the brightest contributors to help move that forward.  We’re a passionate, fun, and analytical team with the energy of a start-up and the stability of a profitable enterprise.Responsibilities:Execute lead generation / Mining from different sites;Get in touch with the lead contact and encourages the property owner to get the property online;Express the benefits of using TA/TAVR to have the owner list their property;Leading / assisting the property owner on the whole step by step activation processDiscuss and overcome lead objections;Negotiate and troubleshoot as necessary to satisfy the customer need and close the sale;Assist direct consumers and Travel Professionals with problems that might occur;Provide post-sales support and work across departments to provide seamless resolution;Deliver exceptional Sales service by meeting and exceeding customers’ expectations;Maximize revenue from the sales pitch;Adhere to sales process and identify the best solution for each client within policy guidelines;Maintain confidentially of guest information and pertinent owner / property data. Requirements:High school, college or university degreeMust be able to read, write, and speak in English and SpanishExcellent customer care skillsWorking level of English for language agentsPrevious target driven sales experience would be considered as an advantagePro-active approach and confident to work with clientsExcellent knowledge of MS Office applicationsGood organizational and problem-solving skillsAbility to work under targets and with deadlineSense of discretion around confidential informationStrong time management/prioritization skills and multi-tasking abilityAbility to work independently and in a team, anticipate problems and suggest solutionsExperience in a multinational environment is an advantageConcentrix offers full benefits- Medical/Dental/Vision/401K/ Stock Options/ Client Incentives and Discounts and Much More.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Member Relationship Associate

Tempe, Arizona, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.CAREER TITLE: Member Relationship AssociateCAREER TYPE: Full-Time LOCATION: Tempe, Arizona Career Description/Summary:   We are currently looking for bold and highly committed Membership Representatives Associate to provide a premium customer service experience by responding to inbound phone contacts (multi-channel) to educate members on our products, services,  payment processing, account maintenance, , and be their personal guide to choosing services and resources that fit their needs while supporting one of the largest non-profit organizations in the world.  How can you be successful in this position?  The successful candidate will be able to help members determine the best services and resources for their needs all while providing an amazing customer interaction.  The primary goal is always to leave the member feeling the they are the priority, not their purchase of a membership.  No pushing, no harassing, no quotas to meet.  Just vast product knowledge and and providing an extraordinary experience! At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.   Join us and BE the Difference for the world’s best brands!•    A high energy, positive individual who takes ownership of member interactions with a dedication to provide the right solutions for their service needs•    Exceeding member expectations by providing a high level of world class customer service to a diverse range of members•    Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism and excellent listening skills•    Navigate and manage multiple programs and applications running simultaneouslyGENERAL AND ESSENTIAL SKILLS REQUIRED:•    Answer inbound customer/client requests or inquiries concerning services, products,  account maintenance, and report problem areas•    Be confident and listen attentively to the caller’s questions with the purpose of providing an outstanding experience•    May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems•    Responsible for improving customer retention through programs and exemplary service provided to the customer•    Utilizes dual computer systems to initiate and complete service orders and handle customer requests•    Continually maintain working knowledge of all client products, services and promotions•    Make recommendations according to customer's needs on , ,  benefits, services available to meet their needs. •    Utilize operational systems to process purchases of products and services•    Responsible for  providing information by emphasizing benefits and services based on listening to the  members needs.•    Determines appropriate action to be taken on members behalf, which may include problem determination and appropriate next steps. Offers alternative solutions where appropriate with the objective of informing customer of those appropriate next steps, working with the customer to achieve issue resolution•    Ability to discern when sensitivity is needed to support customers during interactions and ability to communicate effectively demonstrating empthy as appropriate. •    Most schedules may require afternoon/evening hours and one or both weekend days. Required experience: •    Computer keyboard, mouse and multi-screen use•    Ability to type 26 WPM •    Previous call center experience a plus•    Previous sales experience a plus•    Previous customer contact experience a plusWhat we offer:Concentrix provides our Associates with:•    Career Pathing and Advancement Opportunities•    Monthly performance incentives•    Health insurance (Eligibility requirements must be met)The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality PolicyConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Team Lead

Irvine, California, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.The Inbound Team Lead excels at promoting and developing Agent soft skills through coaching individuals and handling escalated situations.  The Inbound Team Lead manages a team of front line employees with a primary focus on providing effective coaching and team building, timely and accurate monitoring and reporting of performance measures.The Inbound Team Lead assist in managing the relationship with the client and or vendor manager from a day to day operational perspective. Daily, Weekly, Monthly cadence will be required to understand the clients’ internal processes, procedures and goals. The Team Lead will work closely with the Operations Manager to ensure all KPI’s and client expectations are met.  Some travel will be required to ensure that client internal training is cascaded properly to the production floor, as the Team Leader will be the process POC for the program.Job Responsibilities: Owns the plans for their team’s success and contributions to the business unit prioritiesImproves the customers’ experiences by understanding and focusing on what’s important, measuring how we are doing and driving the necessary actions to improveModels the highest standards of customer service to employeesA high performing team that meets or exceeds critical metrics and drives business unit priorities.Accurate, efficient resolutions to complex escalated customer issues.Drives continuous performance improvement for business results. Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quicklyInfluence all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition.Ongoing feedback and discussion with employees regarding:  what’s important, how are you doing, priorities to improve.  These discussions include:  regularly scheduled 1:1s, documentation of 1:1 sessions, performance plans, and informal meetingsEstablish action plans for improvementEvaluates team and department level data and trends to drive improvements. Provides suggestions that impact business processes and balances needs of all stakeholdersClearly defined process, process mapping, and work flow documentationImplemented process improvements and/or recommendationsKey metrics analytics and recommendations to address challenges. Improvements in key metrics.Job Requirements: AA/AS Degree (BA/BS preferred) and a minimum of 2 years relevant experience or the equivalent combination of education and experience. One year or more of previous supervisor experience in an inbound/outbound call center environment highly desirable.Demonstrates excellent communication skillsPrioritizes work to meet multiple deliverables and deadlinesCommunicates information regarding team performance, employee needs and VOE to more senior management.  Presents team data to manager and large groups and effectively responds to feedback.Rewards and recognizes the right behaviors on the teamDemonstrates creativity in seeking new and better solutionsParticipates in and may lead call monitoring calibration across with IntuitEnsures that employees have the development opportunities needed to learn and growContinuously assesses and improves processes within their scope and recommends improvementsExcellent verbal and written communication skills including coaching and mentoringLeadership experience in a similar position that demonstrates capability to lead teamsKnowledge of the client’s products and customer needsDemonstrated experience analyzing performance data and applying findings to improve and/ or manage individual performance.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Automotive Technician

Irvine, California, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Maintenance, Repairs and PDI for all company fleet vehicles, including employee lease vehicles, department test fleet vehicles, and new model prototypesProvide technical support for all duties related to fleet vehicle repair facility.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.