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Why Concentrix

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  • Clear paths for career development
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Featured Careers

$12.50/hr - DAY SHIFT - Technical Support Associate I

Hazelwood, Missouri, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Facilities Cluster Manager

US-WAH-OREGO-00 USA OR Work-at-Home, Oregon, United States
ESSENTIAL DUTIES AND RESPONSIBILITIES Manage regional Facility Team whose job functions are: • Updating and overall maintenance of several facilities, including critical infrastructure • Obtaining proposals and preparing business cases for Senior Management review and approval. • Supporting Buildings, by analyzing/prioritizing work requests, being responsive to emergencies and adhering and administering change management policies and procedures. • Undertaking minor building upgrades to existing buildings, which typically include flooring, lighting, wall fixtures, and wall patch and paint. • Managing facilities staff, communicating after hour work schedules, driving performance objectives, and providing professional development. • Consulting with Senior Staff Members to identify needs, develop facility management and budget objectives, and resolve issues.·        Managing sites within established operating and capital budgets·        Providing support to Procurement and Project Management teams on capital projects • Developing environmental health and safety procedures for facilities staff. These procedures include emergency action plans and disaster recovery • Managing and coaching facilities staff to deliver excellent service levels • Researching and implementing new processes and technology to improve operational efficiency, including energy conservation initiatives • Developing and recommending strategic facility management objectives. • Developing and maintaining relationships with internal and external stakeholders, vendors and clients. • Leading by example and modeling behaviors that are consistent with the company's culture and operating principles Skills·        Intermediate skills with Microsoft Office Suite, Outlook, intranet/internet. •        Ability to use work order system, procurement system, HR system. •     Working knowledge of architectural, electrical and mechanical systems. •     Working knowledge of leases, contracts and related documents.·        Ability to forecast and prepare budgets. •     Ability to develop financial/business analysis including the preparation of reports. •    Team Player: Works well as a member of a group ·        Leader: Inspires teammates to act as a team in accordance with Concentrix’s culture and    operating principles of Visibility, Velocity and Value. •     Functional Expert: Considered a thought leader on a subject •     Dedicated: Devoted to a task or purpose with loyalty or integrity ·        A clean driving license is requiredEducation Requirements ·        Five years’ previous experience as Facilities Manager ·        Experience in regional management environment·        Knowledge with Microsoft Suite Knowledge ·        Strong communication and leadership skills

Seasonal Healthcare Insurance Sales Representative for United Health Care **** GEORGIA RESIDENTS ONLY****

Columbus, Georgia, United States
Are you interested in a new challenging opportunity?  Join the Concentrix team today to provide compassionate, valuable advisor support to Healthcare consumers!This seasonal opportunity allows you to:Obtain your STATE Accident and Health Insurance License FREE of cost. A $1,000 value.Training classes start in May.  Paid training includes:11 days of instructor supported classroom trainingAll books, material and resources are includedExam and licensing fees are covered by Concentrix.Upon successfully obtaining your license, you will complete five weeks of additional paid product and sales training. Also, you will receive a $400 bonus when your license is issued from the state.As a Seasonal Healthcare Customer Service Representative you will be paid $17.00/hour and you will have the potential to earn commission/bonuses with this program.Sounds too good to be true? Do you feel that you are up for the challenge?  If so, a successful candidate would have the following skill sets.Must be able to provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needsRecommending the RIGHT insurance package for each consumerCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is a real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections. Must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license? Great!  Apply today and speak with one of our Recruiters to secure your spot for our project launch. Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Ability to successfully take tests and retain knowledge.Good listening and responding skills.Demonstrated success in an inbound or outbound sales environment.Capacity to learn complex processes and policies.Detail orientedProvide examples of how they have been able to ensure high quality work.Strong goal orientation.Must provide good examples of how they set challenging goals and strive to achieve personal success.Positive orientation:Focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Willingness to rotate shifts, as needed.Dependable and flexible.Possess a drive to achieve as well as insight into self and others.Knowledge of computer operations.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.Please note: any correspondence regarding a Concentrix opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Concentrix email addressDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer*msja

Seasonal Customer Service Representative- Erlanger

Erlanger, Kentucky, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer*msja

$10.50/hr - HIRING NOW! Customer Support Associate

Hazelwood, Missouri, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. *msja

$11/hr - IMMEDIATE OPENINGS! Guest Service Agent

Hazelwood, Missouri, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION    PHILIPPINES   • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently  Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Recruiting Supervisor

Savannah, Georgia, United States
Essential Functions/Core Responsibilities  • Responsible for development, implementation and administration of recruitment programs    • Direct the activities of a team who assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders    • Set team goals and targets and monitor progress against recruitment department metrics.  Responsible for measuring team productivity    • Lead a team responsible for the execution of initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Work with hiring manager(s), HR, and appropriate stakeholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction    • Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates    • Coaches team in leveraging various resources -- internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source and attract qualified candidates    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Bachelor's Degree in related field and 2-4 years relevant experience preferred    • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Proficient in Microsoft Office    • Awareness of recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Self-starter, sense of urgency, and works well under pressure, ability to work in a high-velocity environment    • Strong attention to detail    • Ability to foster a sense of professionalism and relationship building for self and team    • Ability to handle and maintain confidential information    Careel Level Description  Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments..  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Contact Center Representative (Tempe, AZ)

Phoenix, Arizona, United States
Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with a minimum of three to six months of sales experience preferred or relevant technical experience    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be requiredFor the Technical II position:• Achieve and maintain recognized and applicable technical certification(s)     • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)    • Advanced knowledge of client technical systems    *Job requirements may vary by country and will not contravene any local laws*Background check is required and drug screen may be required    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an EEO/AA/M/F/Vet/Disability Employer*msja