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Why Concentrix

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  • Great facilities

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  • Clear paths for career development
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Attractive Benefits

  • Performance-based pay
  • Medical insurance and retirement plans
  • Individual and team rewards

Featured Careers

Specialist, Operations Support

Rio Rancho, New Mexico
Essential Functions/Core Responsibilities  • Participate in the planning, development, implementation and support of operational activities    • Answer incoming calls, refer calls to appropriate person, and take messages    • Respond to customer questions and requests, resolve complaints, and escalate issues as needed    • Identify ways to streamline operational procedures between or within departments    • Coordinate rewards and recognitions and other employee engagement activities on the floor    Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred    • Strong communication skills, both written and verbal    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    • Self-starter, sense of urgency, and works well under pressure    • Ability to multi-task, prioritize, and meet timelines on deliverable items    • Proficient in Microsoft Office    Career Framework Role  Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Local IT Service Delivery Representative

Lake Mary, Florida
Responsibilities include:·         Prepare & Image PC’s for loan / shipment·         Managing intake of returned computers·         Tracking loaned computers·         Manage and fulfill equipment tickets via the IT ticketing system·         Interface with the Fedex vendor for shipping and billing·         Gathers, collects, and stores procedural and product information and documents·         Prepares various reports (fulfillment, correspondence, quality management)·         Formats standard letters for correspondence·         Uses appropriate tools to manage and report nonconformance in document control processes

LG July 13, 2020

Pittsford, New York
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION   PHILIPPINES  • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally   INDIA  • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Financial Advisor II

Pocatello, Idaho
Currently offering a sign on bonus for those starting in July!!Are you ready to join a company that supports the world’s best brands? Are you interested in helping members reach their goals and achieve financial independence? We have a job for YOU!Become a part of a new kind of finance company; support members in a modern take on checking and savings accounts. You will be at the center of our members financial lives – while helping them achieve financial independence and reach their goals. Therefore, you will respond to customer inbound inquiries via phone, chat, and e-mail and provide world class customer service through first contact resolution.*Due to COVID-19 this position requires you to work REMOTE and ONSITE.  The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies can resume to their normal business, the position will move to our onsite facility in Pocatello, Idaho. Here are some benefits of helping our members achieve financial independence:Competitive wage of $14.00/hrBusiness casual dress attirePaid Training – you’ll learn all you need to know!Medical, Dental & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlansBonus incentives based on performance and attendanceQualifications:Professional demeanor and strong work ethic6 months of banking experience is preferred, willing to substitute 2yrs of sales, call center, or retail experienceProfessional verbal communication skills as well as proper writing composition in e-mail and chat scenariosExperience handling high volume transactionsAbility to exhibit grace under pressure while successfully navigating complex work assignments efficiently and effectivelyMust have a strong understanding of banking products and services.High school diploma or GED requiredMust successfully pass FINRA fingerprint background checkHave what it takes? Apply and read more about our company!You might be asking yourself: Who is Concentrix?Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.Concentrix CultureOur culture is made of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one ConcentrixEssential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain broad knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database   Candidate Profile • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Ability to learn including strong problem solving skills• Dependable with proficient attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local laws Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Sign on bonus eligibility requirements must be met. Must be employed with Concentrix at the time of payout.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.*msja#wah

Insurance Advocate I

Greenville, South Carolina
Interact with customer and clients, as well as other teams and representatives regarding external client’s services and products answering Calls.  Deliver information in answer to general inquiries and assist in the resolution of customer concerns.  Also will assist in processing claims and Policy Owner service requests. QUALIFICATIONS1. Receive in-bound calls by clarifying the type of product purchased and the options available within the contract account.  This is to be done without using a scripted response.2. Clarify the needs of the caller using industry and product knowledge and call center skills. 3. Track and document calls using a company specific software program. 4.  Achieve high level of single call resolution. 5. Handle difficult problems and avoid escalation whenever possible.6. Continuously improve call handling skills, system knowledge, and communication skills, thus enhancing customer service levels.7. Provide exceptional service to the customer that meets or exceeds all client contractual service level agreements.8. Complete call request based on client specific time line.9. Assist, or train  new representatives  as needed.10. Ability to work in a fast paced multi functional environment.REQUIREMENTSInbound Call Center experience in a high volume call center.  Health and Life insurance processing experience a plus. This is NOT a commission based job.

Manager II, Delivery Excellence

Work at Home, South Carolina
Job DescriptionRole – Delivery Excellence ManagerVertical – InnovationDUTIES & RESPONSIBILITIES:As a Delivery Excellence Manager your expertise will help Concentrix's clients align their people, processes and technology with a business strategy, and vision, for future success.You will lead the Six Sigma improvement process; You will train, coach Lean Six Sigma Green Belts & Yellow Belts across the various programs and sites in NA; Initiate and lead value Black Belt [BB] projects that improve end-to-end processes and driving significant business impact; You will be required to work closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization; Provide Team Leadership in the application of Lean, Six Sigma tools, Digital and Process Excellence methodology; Conduct Quality Awareness, Lean and Green/Yellow Belt Training within the organization; Coach & Mentor Green/Yellow Belts and project teams to drive value for customers based on the roadmap cooperated with them; Promote Grass Root ideation across various programs in NA.  Required Experience and SkillsBachelor’s DegreeLean Six Sigma Black Belt CertifiedComprehensive understanding of Business Process Outsourcing services & associated channelsStrong expertise in domains like Healthcare, Insurance, Banking, Technology, Automotive, Media & Comms, Travel tourism & hospitality,Experience in assessing client’s strategy, processes and maturity level from a business, operations and technology perspective and make appropriate and compelling recommendations for changeHighly experienced in leading process redesign, transformation and improvementDemonstrated ability to translate lean six sigma and process improvement tools and methodologies into simple, practical action stepsStrong critical thinking and analysis skillsProven project or program management experience with ability to handle multiple tasks (Project management degree/diploma/certification would be an advantage)Proficiency in project management and statistical analysis systems like MS Project, Minitab etc.Self-motivated and ability to work both independently and as part of the teamOrganized person with attention to details, able to work simultaneously on different tasksGood interpersonal, facilitation and presentation skillsData-centric – quantitative, analytical skills and PC proficiency (Excel)Problem Solving Approach – including logical, systems oriented mindsetChange Orientation – Ability to embrace to changes quicklyIndividual Performer – Ability to organizeExperience within the Banking and Capital Markets industry (preferred)Expertise in conducting automation process discoveries will be an added advantageExcellent verbal and written communication skillsStrong Power Point and Excel skillsAbility to travel up to 20%#NACNX

Project Consultant - People Solution Transformation

Work at Home, Washington
Essential Functions/Core Responsibilities  Facilitates development of the transition plan to guide stakeholders through the transformation journeyEnsures effective monitoring and deployment of transition plans in collaboration with key stakeholdersIdentifies and manages project and program interdependencies to successfully achieve the transformationExecutes process mapping and policy creation to execute the change and adapt to local needs where necessaryIdentifies process improvements and recommends solution to variety of problemsAnticipate risks & roadblocks and completes business analysis to get to root causes of problems and analyze potential solutionsCommunicates performance and status reports to relevant stakeholders to establish ownership and accountabilityCoordinate necessary communication to assist with change management and education.Ensure that the new processes and tools are well embedded and followed – post implementationCandidate Profile   Bachelor's Degree Preferred in related field from a four-year college or university with 4 -6 Years of Experience preferredDemonstrated ability to comprehend, analyze, and interpret.Solid understanding of the organization's business operations and industry.  Demonstrated business acumen.Strong customer service disposition and sense of professionalism.Excellent attention to detail.Demonstrated ability to take initiative and ownership with focus on continuous improvement.Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.Advanced Microsoft Office skills.Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates.Career Framework Role  Seasoned professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.Fully qualified, career-oriented, journey-level position and represents the level at which a career may stabilize for many years.Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own and others areas of expertiseWorks independently, may coach other junior professionalsCareer Level Description Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers.  Solves a range of straightforward problems.  Receives a moderate level of guidance and direction.Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer  #NACNX*msja#wah

New Logo Sales Director

Work at Home, South Carolina
Essential Functions/Core Responsibilities• Individual Contributor New Logo Sales " Hunter" Mentality and Expertise• Fortune 500 company to company sales experience required• Respond and Close RFP's• Develop a thorough understanding of prospect or clients’ short-term and long-term strategic requirements through discussions with existing and prospective client executive management• Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions• Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are   being met or exceeded• Monitor economic and legal trends that could affect sales• Demonstrated ability to effectively present information to internal and external associatesCandidate Profile• New Logo BPO sales experience is highly desired• Five or more years of Solution Selling Experience• Expert in communication skills and styles, both written and verbal.• Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced   and deadline-oriented business environment with industry impact• Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity• Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices• Advanced Microsoft Office skills• Bachelor’s degree in related field preferredDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic#NACNX#LI-Remote#WAH