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Featured Careers

Work at Home US: Customer Service Representative

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.TITLE: Work at Home US: Customer Service RepresentativeCAREER TYPE: Full-Time, Part-Time (Seasonal)LOCATION: Virtual United States, exclusions may apply see belowAt Concentrix, we are fanatical about our clients and staff.  We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands! SCHEDULE: Discussed during the ProcessFull-Time: 30-40 hours/weekPart-Time: 20 – 29 hours/week Care about people?  Join our upbeat, friendly Customer Service Representative team to assist this leading edge, nationally-recognized, technology provider. If this describes you …•    Customer-service oriented•    Have a passion for technology•    Enjoy helping people•    Focused & Motivated•    Interested in career advancement … then, APPLY TODAY! Being a Concentrix Customer Service Representative team member can be an exciting, fast-paced career where you can go as far as your ambitions will take you.  Concentrix is looking for people who LOVE making customers happy.  We are a company filled with high energy people with a willingness to put the customer’s needs first.  In this position, you'll be fielding questions from customers of a large leading edge, nationally recognized technology company.  You will be empowered to solve simple to complex issues for these customers.  As a Customer Service team member, you get to hear the satisfaction from your customer after you help them.     Become a Member of the Concentrix Team! What we offer: And here’s the important stuff…  Concentrix provides our team members with: •    Career Pathing and Advancement Opportunities •    Starting salary $10.00/hour. •    Monthly performance incentives•    Health insurance (Eligibility requirements must be met)What we're looking for:Motivation, Passion, Integrity.  Those are just a few of the attributes valued at Concentrix.  Other Requirements include: •    High School Diploma or equivalent•    1 year+ customer service experience•    Competency using Microsoft Windows•    Exceptional communication & verbal skills•    Strong soft skills•    Excellent computer skills•    Must have the ability to work independently and in a team setting•    Able to easily build rapport with customers•    Ability and desire to excel in a fast-paced work environment•    Ability to work evenings and weekends  What you need to have: •    A quiet, distraction-free, location in your home to work, with a door that closes.•    A webcam friendly environment•    Open availability; Flexible to work any shift provided•    A strong candidate will be computer/Internet savvy, comfortable operating in several applicationssimultaneously. •    We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.General Equipment RequirementsThese items are not required as part of the application process, so please do not purchase them before we extend a job offer to you.•    Computer (Desktop or Laptop with Monitor)•   Monitor 19" or larger•    High Speed Internet•    Phone Service•    Call-Taking HeadsetNot Hiring in the Following States:Alaska, California, District of Columbia, Hawaii, Massachusetts, Maryland, Missouri, Montana, Nebraska, New Jersey, Oregon, Vermont, Washington, Wisconsin The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the Customer experience and Business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy For application inquiries send to workathome@concentrix.com#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work At Home US: Customer Support Representative (FULL Time and PART Time)

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Work At Home US:  Customer Support Representative(Full-time and Part-Time)Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneMonitor minimum size: 21.5”A separate, distraction free work space within your home designed to improve your productivityWhat we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentivesHealth insurance (eligibility requirements apply)**New competitive starting wage**Are you ready to join this amazing Team?The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

2/4/19 WAH Avalon L1 iTS English USA Class 2 PART TIME

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

2/25/19 WAH Avalon L1 iTS English USA Class 1 Full Time

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Advisor I : Sales / Telesales, CRM

Tempe, Arizona, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.As a member of the telesales team each telesales representative is responsible for generating interest and further qualifying pre-qualified leads that will be sent to inside Sales Representatives who are then responsible for signing up the new customer accounts.Please send resumes to: Arika.Aerts@Concentrix.com#cnxjobs QualificationsJOB RESPONSIBILITIESExperienced sales professionals with B2B sales experience. Meet or exceed daily productivity goals including lead generation, conversion rates and revenue obtainment.Identify prospect needs and present appropriate solutionsExecute assigned outbound calling campaigns designed to acquire qualified leads, increase customer retention, drive new account acquisition and drive profitable revenue growthSuccessful at building consultative relationships, understanding business needs and promptly converting opportunities into sales.Two or more years demonstrated successful inside sales experience, ideally in an inside sales/call center environmentCollege degree preferred or equivalent experienceConfident and energetic phone presence. Excellent call handling, objection handling and closing skillsAbility to work flexible work schedule. Sales hours include:Monday – Friday: 9am - 9pm ESTAggressive, energetic self-starter who enjoys working in a quota-driven environmentExcellent written and verbal communication skillsExcellent organizational skills with the ability to multi-task.Outgoing attitude and phone voice/personalityStrong computer skills including experience with Microsoft OfficeAccept feedback and training to continue to improve and developDocumented, excellent attendance record in previous positions.What we Offer: •       A rapidly growing company with significant career growth opportunities•       A culture committed to teamwork and continuous improvement•       An attractive compensation package including medical, dental; PTO, paid holidays. Company Description: A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer/consumer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer/consumer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer/consumer interaction. Based in 25 (140 locations) countries with a staff of more than 90,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail, CPG & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.Please send resumes to: Arika.Aerts@concentrix.com#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Tier 1 Customer Service/Tech

Tempe, Arizona, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Come join the Concentrix Team as a Product Support Representative. Frontline Agents provide the client’s customers with State of the Art support in an environment of care that promotes the company's vision of "Do the Nations Taxes". Join this journey and come with us to the next level of providing “awesome customer experiences”.TEAM / LEADERSHIP SKILLS:• Demonstrates a sincere desire for a quality user experience and understands how service experience impactscustomer loyalty.• Flexible team player attitude• Promotes/fosters a positive work environment• Maintains positive working relationships• Positive, flexible approach to change• Collaborative approach to problem solving• Understands individual impact on team's successTECHNICAL / FUNCTIONAL SKILLS:• Excellent verbal and written communication skills• Computer skills: Exhibits an intermediate level of knowledge in the relevant operating systems and software environment• Prefer software troubleshooting abilities• Modifies communication style to meet customer needs• Proven Customer Service skills• Able to simplify and communicate complex ideas to customers• Ability to diffuse situations with frustrated customers and convert to a positive memorable customer experience ANALYTICAL SKILLS:• Able to research, analyze and determine an appropriate course of action in a variety of situations• Excellent numerical, abstract and verbal reasoning skills• Solves moderately complex problems exercising good judgment. The ideal candidate will have critical thinking and problem solving skills• Ability to identify the source of a customer’s problem and accurately assist with the program navigation ORGANIZATIONAL SKILLS:• Demonstrates initiative and the ability to prioritize• Able to work with minimal supervision• Work under pressure of meeting team productivity goals.• Understands and accepts schedule adherence in a call center environmentCUSTOMER SERVICE SKILLS:• Demonstrates a sincere desire to assist the customer, and puts the customers’ needs first• Ability to align and communicate with the customer effectively• Tenacity to understand customer issues and assist wPlease send resumes to: Arika.Aerts@concentrix.com#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Advisor I : Customer Service, CRM

Tempe, Arizona, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job Type: Full TimeLocation:  1601 W. Fountainhead Pkwy., Tempe, AZ 85282At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!Career Description/Summary: Concentrix is seeking highly motivated customer service representatives with excellent communication skills to assist customers with completing taxes using. Help with “doing the nation’s taxes” by providing expert guidance and explanations of tax and technical terms to our customers!Job DutiesHigh quality customer interactions and experiencesTroubleshoot, resolve issues, and address routine tax-support questionsUse superb computer skills and multi-tasking abilitiesActively contribute to the knowledge-base content by linking, flagging, and recommending updatesUtilize government websites and tool kits to seek out and deliver the right answer to the customer EVERYTIMEDocument customer interactions and properly escalate issues that do not have a known resolutionRepresent the company and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxesWhat we offer:Concentrix provides our Associates with:•    Career Pathing and Advancement Opportunities•    Monthly performance incentives•    Health insurance (Eligibility requirements must be met)The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality Policy**FUN WORK ENVIRONMENT Dress code - Jeans / casual environment ***PROMOTIONS WITHIN THE COMPANY!***#cnxjobsThis is a customer facing position providing technical support to Tax Software Customers.- Application of defined practices, procedures and company policies to triage, troubleshoot, resolve issues and address routine customer questions and/or concerns.- Actively contributes to the knowledge base content by linking, flagging and recommending updates.- Routine customer interactions using a computer, while communicating with multiple customers concurrently or handling multiple tasks (spoken and written).- Clear articulation of the differences between tax software product types and pricing models.- Utilize and leverage toolkits to seek out and deliver the right answer to the customer.- Document what they’ve done to help the customer and properly escalate issues that do not have a known resolution.- Assists customers with basic PC navigation including downloads, saving files, program installation, folder / directory navigation, customer account passwords and data.- Problem solving utilizing numerical, abstract and verbal reasoning skills.EXPERIENCE/TECHNICAL SKILLSRequired:- High school diploma or GED required; Some college preferred- Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements.- Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)- Familiarity with operating systems including Windows OS versions, Mac OS versions, Mobile OS versions (Android and iOS), etc.- Ability to research, navigate and locate answers from webpages and resources independently.- Ability to install / uninstall applications in Windows / MAC- Ability to type using proper grammar at a rate of at least 25 word per minute- Ability to align communication styles with customers and display deep customer empathy- Ability to communicate through written and verbal communication- Experience with desktop and/or online software and/or tax software troubleshooting.- MUST BE VIDEO READY (MUST be prepared to be on Webcam - No facial tattoos or piercings, etc.)Preferred:- Call Center experience, assisting customers with issues via phone, chat and email.- 1(+) year of experience troubleshooting hardware and software.- Ability to enable/disable antivirus, firewall and antispyware.- Have used tax software in the past or have prepared own taxes; familiar with tax terminology- Proven track record solving complex customer problems utilizing deep customer empathy inonjunction with numerical, abstract and verbal reasoning skills.- Provide a professional image that instills confidence in our customers. - Agents should have the skills to provide excellent service while looking professional at the same time.Please send resumes to: Arika.Aerts@Concentrix.com#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Technical Support Advisor: Daleville

Daleville, Indiana, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job Description Technical Support Advisor: Daleville - (CNX00055224)Description Are you looking for a rewarding career with the opportunity for growth and development? Well, you've found the right company. Our company is fanatical about its customers and employees, we are disruptive in the marketplace and hire people with varying backgrounds to ensure we are constantly tenacious in our pursuit of excellence. We value knowledge, openness and transparency and we are committed to communicating at all levels and supporting you in your success! We are 100% customer service focused, we want to give customers the best solution the first time by researching their concerns, giving options and resolving their issues all while providing the best service in a super chill way. If you are the 'go to tech person' for friends and family, you love solving technical problems, you're all about the customer and you're looking for growth opportunities in roles like quality, training, team leader and much more, apply today and work on our premiere team. Perks:$13.008:00 AM – 11:30 PMBenefits – vision/medical/ dental Incentives as soon as you start taking callsEmployee engagementWork Perks/Discounts401K with company match Qualifications Key QualificationsMinimum 1 year contact Centre expertise and proven technical abilityExperience supporting customers via phone, e-mail, chatPassion for customer service and ownership of the customer experience including comprehensive issue resolutionAble to effectively tailor communication and style to differing audiencesAble to self-manage and work independently in a fast-paced, constantly changing environmentThrives on a team where expertise is shared and feedback is welcomedEffective time management including ability to multi-task, organize and prioritizeAble to research and grasp technical information across multiple tools while talking with customersAptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges Additional RequirementsAvailable to attend 6 weeks of required training on a fixed schedule that may include weekends.Flexible to work between the hours of 12:00 PM – 11:30 PM including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.Successful completion of a pre-employment assessment and background check.Successful completion of initial training.Ability to meet minimum typing speed of 26 WPM while talking with customersEffectively prioritize and manage your timeAbove average starting wagesExcellent verbal and written communication skillsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.