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Why Concentrix

  • Development opportunities
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  • Great facilities

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  • Clear paths for career development
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Attractive Benefits

  • Performance-based pay
  • Medical insurance and retirement plans
  • Individual and team rewards

Featured Careers

Customer Service Associate

Arnold, Missouri, United States
Provide outstanding customer service to guests by handling inbound concerns and inquiries via phone, chat or email in a friendly and professional manner. Assist guests with their movie rewards program, theater tickets and address any concerns about their theater experience. Ultimately, our Associates are the one stop shop to guest satisfaction and resolution turning moviegoer woes into exceptional experiences!Does this sound like fun?HERE’S WHAT WE’RE LOOKING FORAt least 18 years of age1 year demonstrated success in a Customer Service/Sales environmentAvailability to work anytime between the hours of 8am-10pm 7 days/week. A weekly schedule will be Full Time, five 8.5hr shifts with two days off which may rotateExcellent guest service skillsExcellent verbal and written communication skillsAbility to remain calm and professional in confrontational situationsAbility to communicate effectively and adapt style when conversing across multiple channels (i.e phone, chat, email)Ability to handle confidential and sensitive information in a professional mannerAbility to quickly retain knowledge regarding new programs, policies and promotionsAttention to detail when recording and categorizing guest concernsHERE’S WHAT WE HAVE TO OFFERCompetitive Base Salary with a Shift DifferentialPaid Training – you’ll learn all you need to know!Employee Referral Programs includes monthly drawings and $200 PER qualified referral!!Employee Rewards and Recognition ProgramsEmployee Engagement Programs ~There’s always something exciting happening at Concentrix!Fun, Fanatical, Family-Like CultureCasual Dress CodeAmenities on site include: Cafeteria, Breakrooms, Microwaves, Refrigerators, Ice Machines, Vending Machines, Outside Patio with Picnic Tables, Courtesy Phones, ATM, and much more!ENVIRONMENT, PHYSICAL AND OTHER REQUIREMENTS Ability to perform light hand activity work at a computer/telephone station in an office environment.Position is primarily sedentaryMay stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employeesIf this sounds like an opportunity that you would be interested in, don’t miss out! Training Classes are forming now! Apply now and secure your spot!DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.COMPANY OVERVIEWIn a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.MISSIONWe will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.*msja

Agent Customer Service

Pittsford, New York, United States
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION   PHILIPPINES  • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally   INDIA  • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Product Support Specialist

Greenville, South Carolina, United States
Essential Functions/Core Responsibilities Support inbound and outbound calls for customers experiencing unusual and unique product issues using existing guidelines, and standardized tools.Maintain a deep understanding of diabetes disease, and latest product support troubleshooting techniques and resource tools.Utilize critical thinking to determine the best possible solution for the customer’s issue.Actively listen to the customer complaints or concerns and work to resolve their issues.Document all customer communications in the CRM based on SOPs to meet FDA regulations.Meet or exceed key performance and productivity such as quality, courtesy, expertise, call documentation, schedule adherence and other metrics as defined by management. Provide best in class customer experience through building a relationship with each customer interaction.Demonstrate customer relations skills and maintain a positive company image during all interactions.Transfer customers to the appropriate department as required by SOPs.Candidate Profile Must be at least 18 years of age or older,Must possess minimum High School Diploma or equivalent1 year experience in Customer ServiceMedical device or healthcare industry experience preferredTechnical Support industry experience preferredCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Customer Service Advisor

Greenville, South Carolina, United States
Essential Functions/Core Responsibilities Greet member phone calls in a professional and courteous mannerHandle 30-50 Inbound Calls per day from Membership in an efficient manner with impeccable qualityPlace follow up out-bound calls to assist in resolving member issues with their health plan.Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.Establish and maintain effective relationship with members to gain their trust and respect.Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapportBe patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.Be efficient in navigating multiple systems.Participate in ongoing training and self-development.Maintain basic knowledge of procedures, product information and online resource tools.Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.Participate in activities designed to improve customer satisfaction and business performance.Must be able to work 40 hours a week to be considered Full time. Your adherence to your schedule will be strongly considered in your performance evaluation.Evening and weekend shifts are likely.Candidate Profile A high school diploma or GED is required, and you must be at least 18 years of age.  College degree is preferred but not required.3 years of Customer Service experience (retail, restaurant and or call center experience). Prior experience in a high-volume call center or face-to-face business environment preferredComputer proficiency (including knowledge of windows-based applications)Ability to work in a face paced environment with extreme attention to detail and ownershipExcellent written and verbal communications and typing skills requiredCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.*msjaDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Insurance Client Advocate I, CIS

Greenville, South Carolina, United States
Interact with customers, clients, team members and representatives regarding external client’s insurance products.  Adjudicate claims, research claims processing outcomes, and research complex claims inquiries for specific product lines.  Complete all work with exceptional quality and high productivity.  Insurance Experience Required:  Disability Income, Major Medical, Hospital Indemnity and/or  Medicare Supplemental insurance products.   These positions are currently filled with Contractors to be converted to Full Time.# Positions          HEALTH Claims Processing Experienced required         3                     1+ years Disability Income Claims         3                    1+ years Major Medical          3                     1+ years Hospital Indemnity         3                    1+ years Medicare SupplementalQUALIFICATIONS1. Review and process claims based on specific product design and regulatory requirements. 2. Understand and interpret client plans to assure system is coded correctly.3. Track and document all actions using company specific software programs. 4.  Achieve high level of transaction completion with no rework.   5. Handle difficult problems and avoid escalation whenever possible.6. Continuously improve skills, system knowledge, productivity, and communication skills, thus enhancing customer service levels.7. May provide backup claims escalation coverage on phones, providing exceptional service to the customer that meets or exceeds all client contractual service level agreements.8. Review claims for legitimacy and accuracy.  9. Deduct and report suspected claims fraud.10. Ability to thrive in a fast paced multi functional environment.11. Multi-tasking between multiple systems is essential. 12. Meet production and quality standards set for examiners.13. Other duties as assigned.REQUIREMENTSHealth Insurance claims processing experience for the specific products outlined herein, transacted in a high volume service center.  This is NOT a commission based job.

Insurance Client Advocate I, CIS

Greenville, South Carolina, United States
Interact with customers, clients, team members and representatives regarding external client’s insurance products.  Adjudicate claims, research claims processing outcomes, and research complex claims inquiries for specific product lines.  Complete all work with exceptional quality and high productivity.  Insurance Experience Required:  Disability Income, Major Medical, Hospital Indemnity and/or  Medicare Supplemental insurance products.   These positions are currently filled with Contractors to be converted to Full Time.# Positions          HEALTH Claims Processing Experienced required         3                     1+ years Disability Income Claims         3                    1+ years Major Medical          3                     1+ years Hospital Indemnity         3                    1+ years Medicare SupplementalQUALIFICATIONS1. Review and process claims based on specific product design and regulatory requirements. 2. Understand and interpret client plans to assure system is coded correctly.3. Track and document all actions using company specific software programs. 4.  Achieve high level of transaction completion with no rework.   5. Handle difficult problems and avoid escalation whenever possible.6. Continuously improve skills, system knowledge, productivity, and communication skills, thus enhancing customer service levels.7. May provide backup claims escalation coverage on phones, providing exceptional service to the customer that meets or exceeds all client contractual service level agreements.8. Review claims for legitimacy and accuracy.  9. Deduct and report suspected claims fraud.10. Ability to thrive in a fast paced multi functional environment.11. Multi-tasking between multiple systems is essential. 12. Meet production and quality standards set for examiners.13. Other duties as assigned.REQUIREMENTSHealth Insurance claims processing experience for the specific products outlined herein, transacted in a high volume service center.  This is NOT a commission based job.

Senior Executive Coach

US-WAH-OHIO1-00 USA OH Work-at-Home, Ohio, United States
1-on-1 Executive Coaching with Concentrix Senior leadershipAnalyze and interpret individual leadership and organization capability requirementsPartners with VP and internal clients in identifying organization-wide learning and development needs.Effectively coaches Executive leaders to support their specific needs and development.Partners with internal clients and stakeholders in identifying client development opportunities and establishing a coaching agenda.Facilitates leadership coaching programs, workshops, feedback sessions, etc. as required.Strategically project manage, organize and provide executive coaching servicesAnalyze quantitative data to identify trends and strategies for maximizing return on investment for clientsCoach executives to enhance communication, interpersonal, time management, stress management skills and work-life balance.Provided ongoing support to help executives achieve set goals and create success for themselves.Provide coaching and training for new and existing leaders – cultivate leadership networks and be seen as a source for coaching and guidance for our divisional leadersDevelop and deploy an executive coaching strategyProvide aggregated insights, trends, and patterns of success and failure to improve the business.Virtual position with some travel required 10+ years of direct leadership experience in multiple, complex business environments and/or in the areas of leadership development.Executive-level coaching, consulting, or related experience.Extensive work with teams and/or group coaching at the executive level.Recent practical experience in coaching at the executive leadership levelFamiliarity with business, financial, and process improvement tools, concepts and methodologies.Excellent verbal and written communication skills, ideally as an author or content creator on relevant topics.Strong analytical skills and experience using and presenting data to make decisions.Bachelor’s Degree or equivalent post-secondary degree preferred

Manager I, Talent Acquisition

Warren, Michigan, United States
Essential Functions/Core Responsibilities  Responsible for leadership, development, implementation and administration of recruitment programs and drive execution of an effective short-term recruiting strategyLead a team responsible for execution of hiring and sourcing talent.  Direct activities to assist with development of innovative, creative, and proactive recruitment strategies.  Coaches team in collaborating with cross-organizational stakeholders to ensure quality of candidates and to meet the needs of BusinessEvaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements, solutions for the organization's recruitment strategies in order to adapt activities against changing market conditions and meet expectations of the BusinessResponsible for analyzing data to identify gaps and trends.  Contribute to development of recruiting metrics and analytics to help guide decision making, measure team productivity, and program ROIAssist in developing strategy to leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly attract and source qualified candidates. Supports strategies to enhance the company’s diversity recruitment strategy through relationship building.Partner with HR and Compensation to share market trend knowledge and develop cross-functional strategy to attract and retain talent through competitive compensation packages and offersEnsures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS toolsMeasures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruitingResponsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process   Candidate Profile  Bachelor's Degree in related field 7+ years of experience (with at least 2 years of progressive management experience) relevant experience preferredExcellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates.Advanced Microsoft Office skillsDemonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environmentAbility to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc.Demonstrated ability to mentor, coach and provide direction to a team of employeesDemonstrated ability to take initiative and ownership with focus on continuous improvementDemonstrated ability to foster customer service disposition and sense of professionalism for self and teamSolid understanding of the organization's business operations and industry.  Demonstrated business acumenDemonstrated talent with critical thinking; ability to comprehend, analyze, and interpret.Excellent attention to detailAbility to handle and maintain confidential information   Career Level Description  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.