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Why Concentrix

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  • Medical insurance and retirement plans
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Featured Careers

Associate, Marketing Solutions (*)

Milwaukee, Wisconsin
SPECIFIC RESPONSIBILITIESBuild strong sales and consultative relationships with assigned dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude. Educate and inform dealer base on current program offerings and services, encourage enrollment, offer consultation regarding current dealer product/service selections and assist dealers with achieving marketing goals. Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance.  Present Marketing plans, trends, and additional suggestions to client/dealers.Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system. Edit and proof dealer communications.Maintain accurate dealer information, data, pricing, list maintenance, customer maintenance.Maintain calendars and timelines for assigned marketing initiatives.Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.Assist in the creation and development of processes and procedures.Produce periodic reports and recommendations regarding performance status of dealer base. Implement quality control process for marketing materials, dealer selections and dealer originated copy.Assist in the resolution of data issues.Travel may be required.Other duties as assigned.

Specialist, Global Analytic Insights

Lake Mary, Florida
Essential Functions/Core Responsibilities Reviews customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produces monthly management reports   Analyzes qualitative and quantitative data and identifies performance improvement opportunities via Microsoft Pivot tables, cross-tabs or via other toolsDetermines areas for focus and conducts analyses to understand the drivers of performance gapsCoordinates with statisticians for development of key driver analysis, statistical linkages and calibration between customer satisfaction and other operational metrics such as quality, average handle timeCoordinates data feeds with Operations to provide data for analysisSupports relationship-building with peers in Operations to understand current operational processes and identify possible gaps that may be contributing to lower key metric results; serves as an extension of the Operational team; may document operational processes as input to improvement initiativesFacilitates and conducts root cause analysis to determine the underlying drivers behind performance gaps. Root cause may include on site observation, interviews, and process documentationFacilitates action planning sessions with Call Center Operations or other stakeholders. Aids in developing recommendations involving operational changes that are expected to improve results; assists in testing of new/revised processesFacilitates the implementation of action plans in collaboration with Call Center Operational unitsDevelops updates to reflect current status of activities; monitors progress against action plans and contributes to decisions to ensure goals are met; monitors call center operational performance on goals and objectives; isolates initiative effectiveness on improving key performance metricsProduces documentation of key insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews; interacts with external clients to present analytic results and solution recommendationsIdentifies problems that may jeopardize the analysis or program and works with manager to determine contingency plansContributes to decisions regarding analytic design, information requirements and deliverable schedules   Candidate Profile Bachelor’s degree in related field from a four-year college or university with one to two years related experience preferredAnalytical thinking and analytic aptitude; ability to apply quantitative data analysis techniques to improve work processesStrong attention to detailSense of professionalism and ability to develop relationshipsStrong communication skills, both written and verbalStrong customer service orientationAbility to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional expertsAbility to work an emerging and rapidly changing environmentDemonstrated ability to multi-task, prioritize, and meet timelines on deliverablesExperience or exposure with statistical concepts and applications, data analysis, call center exposure, customer satisfaction data exposure and/or process consulting experience preferredProficient in Microsoft OfficeExposure to Six Sigma methodologyUp to 10% travel may be required   Career Level Description Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers.  Solves a range of straightforward problems.  Receives a moderate level of guidance and direction.Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer  #NACNX*msja

Automotive Service Team Leader

Warren, Michigan
Handles all types of inquiries listed in the Service Operation Manager areaCoach Service Operation Managers on performing their responsibilitiesEnsures compliance with GM Fleet Policies and ProceduresWorks with Service Operation Managers to ensure they understand all specialty processes, including reimbursement, pre-approvals, GFAM support, repurchase, Fleet Tool Access, Cadillac Professional Vehicles, delayed warranty start, RJ Reynolds Ally plans, U-Haul tracking report and special projects and other.Understanding the management of the Medium Duty dealer service network, and all policies and procedures regarding both sales and service.Support problem resolution and escalation for assigned fleets, including Fleet Management Companies, AT&T, Budget Truck and SchwansAssist in determining when requests should be escalated to Fleet Service Manager support level.Work professionally with other groups within GM to resolve issues – including CAC, TAC, Techline, BQ, Global Warranty, DAC Help, CCA, Regional staff and fleet.Support the Fleet field sales and service teams (FAEs) to resolve dealer and customer issues.Review Phone system data reports and counsel managers as needed.Reinforce and support GM’s culture and FAC professionalism with team members – Customer Support and Focus is #1 – for all internal and external customers.Manage assigned special projects as needed.Attend meeting on site and off site when requiredQualifications:            In addition to the hiring requirements for the Service SpecialistFamiliarity of GM Service Policies and ProceduresExperience working with large volume customersStrong computer skills in Excel and Word (both required) and PowerPoint (preferred)Knowledge of the dealership’s commercial and fleet vehicle sales and service operationsDemonstrated ability to work under stressful situations and maintain composureKnowledge of GM service Policy and Procedure.Demonstrated ability to conduct training to develop employeesDemonstrated ability to mentor dealer/customer center agents.Demonstrated experience to identify a problem, and to develop and implement a solutionPreferred – GM Sales or Service related work experience

Customer Support Associate I

Arnold, Missouri
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. *msja

$14.00/hr - Advisor II, Banking - 1:30pm-10:00pm

Hazelwood, Missouri
Are you ready to join a company that supports the world’s best brands? Are you interested in helping members each their goals and achieve financial independence? We have a job for YOU!Position: Advisor II, Blended Support (Banking)Training: Mon-Fri for three weeks, hours TBDSchedule: Sun-Thurs or Tue-Sat 1:30pm-10:00pmJob Description:  Become a part of a new kind of finance company; support members in a modern take on checking and savings accounts. You will be at the center of our members financial lives – while helping them achieve financial independence and reach their goals. Therefore, you will respond to customer inbound inquiries via phone, chat, and e-mail and provide world class customer service through first contact resolution.Here are some benefits of helping our members achieve financial independence:Competitive wage of $14.00/hrBusiness casual dress attirePaid Training – you’ll learn all you need to know!Medical, Dental & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlansBonus incentives based on performance and attendanceQualifications:Professional demeanor and strong work ethic6 months of banking experience is required, willing to substitute 2yrs of sales, call center, or retail in lieu of banking experienceExperience handling high volume transactionsAbility to exhibit grace under pressure while successfully navigating complex work assignments efficiently and effectivelyMust have a strong understanding of banking products and services.High school diploma or GED requiredMust successfully pass FINRA fingerprint background checkHave what it takes? Apply and read more about our company!You might be asking yourself: Who is Concentrix?Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.Did you go see the newest summer block buster? What about the latest rom-com? You interacted with our brand and didn’t even know it!In order to provide that customer support and services to our brands, we need YOU! You are what makes Concentrix flourish!  Concentrix believes in your success, because your success is our success. We follow our Concentrix Culture and invest in our staff through personal and career growth.Concentrix CultureOur culture is made of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one ConcentrixDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an Equal Opportunity Employer.*msja

MVP Dealer Consultant

Farmington Hills, Michigan
What we are looking for:We want candidates that can:Answer inbound information questionsProvide resolution on dealer/consumer issuesCost control through pre-authorization activities for repairsReview and determine component/repair coverage under contractAnalyze customer concerns, cause of failure and dealer recommended correction/diagnosis to ensure proper repairs and related costsAnalyze repair costs including parts and labor cost using industry standard repair pricing guides and automotive knowledgeProvide authorization of failed covered components onlyMake outbound calls as necessary to provide solution to inbound transactionsCreate case records to document initial contact and all pertinent informationUtilize claim entry and case management systemsEducation / Knowledge:  Minimum High School diploma or equivalent; college experience or college degree preferredAutomotive knowledge or experienceGood stress management skillsOrganizational skillsGood communications skillsGood writing skillsExperience / Skill:  Dealership or Repair Facility Experience in Service Operations (minimum two years)Automotive Mechanical Background (minimum two years)Warranty Experience PreferredPlease send resumes to: Arika.Aerts@Concentrix.com#cnxjobs*msjaDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Advisor I Customer Service (Temporary)

Chattanooga, Tennessee
Salary & Hours of Operations$10 per hour Full TimeMonday- Friday Hours of Operations 8am-8:00pm. SET FULL TIME schedule is given after paid training and transition periodFull Benefits (medical, dental & vision) after 90 days401K match after 1 yearEssential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed  Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Sr Mgr Talent Acquisition

US-WAH-MINNE-00 USA MN Work-at-Home, Minnesota
Job Description SummaryThe Sr Manager Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for contributing to departmental recruiting strategy and managing a team who assess hiring needs and interview candidates for positions.Job DescriptionJob DescriptionEssential Functions/Core Responsibilities • Responsible for the leadership, design, development and execution of an effective short-term recruiting strategy; assist with the development and execution of long-term departmental strategy• Involved in developing, modifying, and executing departmental or company-wide policies that affect immediate operations.  Exercises supervision in terms of costs, methods, and staffing to support business needs and maintain consistency with the organization's overall Business and HR & People strategies• Direct a team's hiring and sourcing activities to ensure the best candidate selection for each role and that the recruitment process is conducted efficiently, economically, and in accordance with the organization's policies and standards and meets the needs of stakeholders• Responsible for analyzing data to identify gaps, trends, and required areas of focus.  Partner with leadership to establish recruiting metrics and analytics that provide insights, guide decision making, and measure team productivity and program ROI.• Develops and supports strategies to enhance the company’s diversity recruitment strategy through relationship building. Manages contractual relationships with placement agencies, contract recruiters; retained and contingent, job boards, job fairs and various internet job search websites for posting requisitions and surfacing candidates• Partner with HR and Compensation to share market trend knowledge and develop cross-functional strategy to attract and retain talent through competitive compensation packages and offers• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting   • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role• Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processsCandidate Profile • Bachelor's Degree in related field 10+ years of experience (with at least 2-4 years of progressive management experience) relevant experience preferred• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates.• Advanced Microsoft Office skills• Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.• Ability to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc.• Demonstrated ability to mentor, coach and provide direction to a team of employees• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team• Solid understanding of the organization's business operations and industry.  Demonstrated business acumen• Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret.• Excellent attention to detail• Ability to handle and maintain confidential information   Careel Level Description Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals..  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.