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Featured Careers

HR Business Partner

Arnold, Missouri
Essential Functions/Core Responsibilities • Lead, design, evaluate, analyze, and implement all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management to drive execution of short-term strategy    • Serve as a trusted advisor to management, through cross-departmental partnerships, regarding team member performance, management practices, human resource policies, talent management, and compensation    • Lead a team in processing and responding to complex employee concerns and coordinate with appropriate stakeholders, as necessary, may manage escalated concerns or highly-sensitive issues raised by team   • Responsible guiding team through the interpretation of HR policies, best practices, resources and tools, to provide innovative, creative, and proactive Human Resources solutions in alignment with the organization's overall strategies    • Facilitate HR learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation; may present HR training programs to Leadership Teams    • Direct team in providing comprehensive analysis of various types of key Human Resources metrics and consult with management and provide recommendations on effective decision making; develop clear visuals to communicate findings    • Oversee and may conduct investigations on workplace situations and prepare documentary requirements for labor-related cases; with a focus on issue resolution within assigned region   • Manage and facilitate the development of Human Resources communication materials and tools to support the launch of new processes, systems, and technology as needed    • Proactively maintain and apply working knowledge of progressive Human Resources practices, to evaluate programs against trends and advancements and develop recommendations and drive execution of changes and improvements to address business issues    • Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organizationCandidate Profile• 5-7 + Years of Experience• University Degree Preferred• Experience with Workday preferred• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates• Advanced Microsoft Office skills• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Excellent attention to detail• Demonstrated ability to comprehend, analyze, and interpretCareer Framework RoleRequires in-depth knowledge and experience. Broad application of principles, theories and concepts in applicable discipline. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years or even until retirement.   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer  #NACNX*msja

Advisor I, Sales

Pittsford, New York
Essential Functions/Core Responsibilities• Achieve specific sales targets and maximizing sale opportunities on each and every call   • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs   • Maintain broad knowledge of products, pricing, promotions, and procedures   • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and sales performance   • Answer billing questions by talking through components of customer accounts   Candidate Profile • High school diploma with three to six months of sales experience preferred   • Courteous with strong customer service orientation   • Strong communication and negotiation skills required   • Ability to effectively communicate, both written and verbally   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Basic computer navigation skills and PC Knowledge   • Tolerance for repetitive work in a fast paced environment   • Ability to work as a team member, as well as independently   • Dependable with proficient attention to detail   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Able to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.   Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.   UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION   PHILIPPINES  • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally   INDIA  • High school diploma with zero to six months of sales experience preferred  • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Customer Support Representative Mar 30th, 2020

Pittsford, New York
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION   PHILIPPINES  • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally   INDIA  • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Customer Support Representative Apr 27th, 2020

Pittsford, New York
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION   PHILIPPINES  • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally   INDIA  • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Site Director

Greenville, South Carolina
Essential Functions/Core Responsibilities • Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open communications systems that ensure information is mutually shared to achieve optimal results   • Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the individual and the team capabilities and bench strength   • Drive continuous operating improvements and quality performance of site metrics such as quality, productivity, staffing, training, attrition, and costs   • Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand   • Drive recruitment, selection, and retention of highly qualified internal and external candidates   • Manage department resources and provide leadership to ensure that production and quality work meets company goals   • Participate with cross-functional departments in strategic decisions designed to meet quality and service goals   • Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions   Candidate Profile • Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferred   • Experience managing a large call center preferred   • Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates   • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact   • Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management   • Understanding of financial policies and budgetary requirements, including forecasting   • Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity   • Demonstrated ability to lead and mentor team on developing lasting customer relationships   • Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices   Career Framework Role Provides leadership and direction through Senior Managers and/or Managers.  Participates with leadership to develop strategic plans and objectives.  Makes final decisions on administrative and operation matters and ensures effective achievement of objectives.  Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies.  Decisions are guided by functional strategies and priorities.  Has overall responsibility for developing and administering budgets and performance standards for functional area or department.   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Payroll Associate

Jacksonville, Florida
Essential Functions/Core Responsibilities  • Executes payroll processes to ensure consistent and accurate payroll in compliance with local payroll practices, authoritative controls, government regulations, statutory regulations, internal procedures, and SOX controls   • Coordinate with internal Finance teams, and other stakeholders, to ensure accuracy and financial integrity of the payroll process and to support audit review   • Reconcile payroll and tax reporting at the end of each pay cycle and resolve any discrepancies   • Coordinate and implement off-cycle payroll processing and reporting; act as point of contact for unplanned payroll processing   • Analyze pay transactions to identify issues and work with internal stakeholders to determine root cause   • Ensure the maintenance of accurate and concise records and reports concerning all phases of the Payroll process, working within the local payroll systems and global HRIS tools   • Follows trends, changes in legislation/regulation, updates to tax rules, and local payroll control procedures in order to make recommendations for changes and improvements   Candidate Profile  • Less than 2 Years of Experience • University degree preferred• Payroll experience preferred   • Strong communication skills, both written and verbal   • Proficient in  Microsoft Office• Proficiency in Excel preferred (Pivot Tables, VLOOKUP)   • Ability to multi-task, prioritize, and meet timelines on deliverables   • Self-starter, sense of urgency, and works well under pressure   • Strong attention to detail   • Sense of professionalism and ability to develop relationships   Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.#NACNXmsja

Payroll Associate

Jacksonville, Florida
Essential Functions/Core Responsibilities  • Executes payroll processes to ensure consistent and accurate payroll in compliance with local payroll practices, authoritative controls, government regulations, statutory regulations, internal procedures, and SOX controls   • Coordinate with internal Finance teams, and other stakeholders, to ensure accuracy and financial integrity of the payroll process and to support audit review   • Reconcile payroll and tax reporting at the end of each pay cycle and resolve any discrepancies   • Coordinate and implement off-cycle payroll processing and reporting; act as point of contact for unplanned payroll processing   • Analyze pay transactions to identify issues and work with internal stakeholders to determine root cause   • Ensure the maintenance of accurate and concise records and reports concerning all phases of the Payroll process, working within the local payroll systems and global HRIS tools   • Follows trends, changes in legislation/regulation, updates to tax rules, and local payroll control procedures in order to make recommendations for changes and improvements   Candidate Profile  • Less than 2 Years of Experience • University degree preferred• Payroll experience preferred   • Strong communication skills, both written and verbal   • Proficient in  Microsoft Office• Proficiency in Excel preferred (Pivot Tables, VLOOKUP)   • Ability to multi-task, prioritize, and meet timelines on deliverables   • Self-starter, sense of urgency, and works well under pressure   • Strong attention to detail   • Sense of professionalism and ability to develop relationships   Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.#NACNXmsja

Customer Service/Insurance Advocate

Greenville, South Carolina
Job DescriptionProcess all aspects of the order process by verifying insurance benefits/coverage to determine eligibility and calculate cost share amounts for existing and new customers.Requesting and collecting updated documentation, prior authorizations, order entry and coordinating shipment of product to customers.Must maintain a thorough understanding of products offered by the client.Understand the clients channeling and processing requirements for all covered products, which is based on medical policy and payer guidelines.Work as part of the larger support team, collaborating with other departments to ensure proactive, superior front-line customer support.Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required.Provide frequent feedback and suggestions to support an environment of continuous process improvement.Serving as a department expert on all client insurance contracts, channeling and processing requirements for all covered products.Process all aspects of reimbursement by contacting payors, verifying insurance benefits and adhering to medical guidelines for reimbursement.Submission of all prior authorization requests for approval and payment of the clients products at time of claim processing.Calculate and document cost share amounts for potential customers.Collaborate with other commercial teams such as Case Management, Sales and Billing, to ensure proactive communication of potential customer’s order status.Using their advanced knowledge and skill set, this position could be called upon to complete a wide range of task within the Reimbursement team.Perform other duties as assigned.*msja