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Why Concentrix

  • Development opportunities
  • Dynamic work environment
  • Great facilities

Build A Career

  • Clear paths for career development
  • Professional support and coaching programs
  • Opportunities to learn and implement

Attractive Benefits

  • Performance-based pay
  • Medical insurance and retirement plans
  • Individual and team rewards

Featured Careers

Healthcare Customer Service Rep

Pueblo, Colorado, United States
RESPONSIBILITIES INCLUDE(but not limited to): Providing a positive customer experience by handling inbound customer calls in an effort to retain customer satisfaction within company and client guidelines. Assessing the needs and concerns of customers in a timely manner. Recommending appropriate solutions to customers. Providing customers with up-to-date product information. Answering customer questions regarding product offerings, billing, equipment, features, service plans, activation and/or changes to account information. Offering a professional customer service experience to every customer.EDUCATION & PROFESSIONAL CERTIFICATIONS:High school diploma or GED

Banking Customer Service Agents

Pueblo, Colorado, United States
RESPONSIBILITIES INCLUDE(but not limited to): Providing a positive customer experience by handling inbound customer calls in an effort to retain customer satisfaction within company and client guidelines. Assessing the needs and concerns of customers in a timely manner. Recommending appropriate solutions to customers. Providing customers with up-to-date product information. Answering customer questions regarding product offerings, billing, equipment, features, service plans, activation and/or changes to account information. Offering a professional customer service experience to every customer.EDUCATION & PROFESSIONAL CERTIFICATIONS:High school diploma or GED

Inbound Sales Associate

Pueblo, Colorado, United States
Life changing career! If you are in or wanting to be in sales here is where you change your life. Skeptical? Come in and see us. Talk with our recruiters, managers and our Sales Professionals. Let the people doing the job and taking home the commission checks tell you about the opportunity. We are changing peoples lives everyday. Come see us today. Apply or just walk in!On average our Sales Representatives earn $40,000-$60,000 with top Sales Reps earning more through their ability to convert SALES. We will teach you how to do it and pay you while in training. This is an excellent inside sales opportunity with 100% Inbound Sales - Buyers call you! Full benefits and even discounted Dish service are standard for all Reps.We PROVIDE a world-class service and value to our customers by listening and resolving their home entertainment & TV package questions.We INVEST in our people and set them up for success with company paid sales training and a compensation structure providing unlimited earning potential.Drive to SucceedExceeds goals with a competitive spirit and drive to be #1Tech smart with the ability to navigate a desktop computerApply solid sales skills to understand customer’s needs and close all sales with integrityLearn new skills through paid trainingLearns quickly. New sales skills taught through paid training.High school diploma or equivalent requiredCompensation structureSales associates take 100% inbound calls and no cold calling.Base pay - Hourly/ PLUS uncapped commission.Average commission is $1500+/monthDiscounted Dish serviceFULL BENEFITS PACKAGE:Medical, Dental and Vision401K with company matchPaid time offLife and short/long term disability insuranceHigh-end Rewards and Recognition programWe love to promote employees from withinConcentrix is an EEO/AA/M/F/Vet/Disability Employer.

HR Business Partner

Arnold, Missouri, United States
Essential Functions/Core Responsibilities • Lead, design, evaluate, analyze, and implement all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management to drive execution of short-term strategy    • Serve as a trusted advisor to management, through cross-departmental partnerships, regarding team member performance, management practices, human resource policies, talent management, and compensation    • Lead a team in processing and responding to complex employee concerns and coordinate with appropriate stakeholders, as necessary, may manage escalated concerns or highly-sensitive issues raised by team   • Responsible guiding team through the interpretation of HR policies, best practices, resources and tools, to provide innovative, creative, and proactive Human Resources solutions in alignment with the organization's overall strategies    • Facilitate HR learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation; may present HR training programs to Leadership Teams    • Direct team in providing comprehensive analysis of various types of key Human Resources metrics and consult with management and provide recommendations on effective decision making; develop clear visuals to communicate findings    • Oversee and may conduct investigations on workplace situations and prepare documentary requirements for labor-related cases; with a focus on issue resolution within assigned region   • Manage and facilitate the development of Human Resources communication materials and tools to support the launch of new processes, systems, and technology as needed    • Proactively maintain and apply working knowledge of progressive Human Resources practices, to evaluate programs against trends and advancements and develop recommendations and drive execution of changes and improvements to address business issues    • Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organizationCandidate Profile• 5-7 + Years of Experience• University Degree Preferred• Experience with Workday preferred• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates• Advanced Microsoft Office skills• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Excellent attention to detail• Demonstrated ability to comprehend, analyze, and interpretCareer Framework RoleRequires in-depth knowledge and experience. Broad application of principles, theories and concepts in applicable discipline. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years or even until retirement.   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer  #NACNX*msja

Seasonal Customer Service

Columbus, Georgia, United States
Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinkingListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain broad knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking database   Candidate Profile High school diploma with six plus months of customer service experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyAbility to learn including strong problem solving skillsDependable with proficient attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Healthcare Insurance Sales Representative **** Georgia and Alabama RESIDENTS ONLY****

Columbus, Georgia, United States
Are you interested in a new challenging opportunity?  Join the Concentrix team today to provide compassionate, valuable advisor support to Healthcare consumers!This opportunity allows you to:Obtain your STATE Accident and Health Insurance License FREE of cost. A $1,000 value.  Paid training includes:11 days of instructor supported classroom trainingAll books, material and resources are includedExam and licensing fees are covered by Concentrix.Upon successfully obtaining your license, you will complete five weeks of additional paid product and sales training.As a Healthcare Customer Service Representative you you will have the potential to earn hourly pay, commission and bonuses with this program.Sounds too good to be true? Do you feel that you are up for the challenge?  If so, a successful candidate would have the following skill sets.Must be able to provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needsRecommending the RIGHT insurance package for each consumerCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is a real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections. Must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license? Great!  Apply today and speak with one of our Recruiters to secure your spot for our project launch. Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Ability to successfully take tests and retain knowledge.Good listening and responding skills.Demonstrated success in an inbound or outbound sales environment.Capacity to learn complex processes and policies.Detail orientedProvide examples of how they have been able to ensure high quality work.Strong goal orientation.Must provide good examples of how they set challenging goals and strive to achieve personal success.Positive orientation:Focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Willingness to rotate shifts, as needed.Dependable and flexible.Possess a drive to achieve as well as insight into self and others.Knowledge of computer operations.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.Please note: any correspondence regarding a Concentrix opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Concentrix email addressDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer*msja

MVP Dealer Consultant

Farmington Hills, Michigan, United States
What we are looking for:We want candidates that can:Answer inbound information questionsProvide resolution on dealer/consumer issuesCost control through pre-authorization activities for repairsReview and determine component/repair coverage under contractAnalyze customer concerns, cause of failure and dealer recommended correction/diagnosis to ensure proper repairs and related costsAnalyze repair costs including parts and labor cost using industry standard repair pricing guides and automotive knowledgeProvide authorization of failed covered components onlyMake outbound calls as necessary to provide solution to inbound transactionsCreate case records to document initial contact and all pertinent informationUtilize claim entry and case management systemsEducation / Knowledge:  Minimum High School diploma or equivalent; college experience or college degree preferredAutomotive knowledge or experienceGood stress management skillsOrganizational skillsGood communications skillsGood writing skillsExperience / Skill:  Dealership or Repair Facility Experience in Service Operations (minimum two years)Automotive Mechanical Background (minimum two years)Warranty Experience PreferredPlease send resumes to: Arika.Aerts@Concentrix.com#cnxjobs*msjaDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

$10.50/hr - HIRING NOW! Customer Support Associate I

Hazelwood, Missouri, United States
Position: Customer Service Associate IIJob Description: Do you love coffee? Our staff works with various coffee shops over the phone – all with access to free coffee and lattes for our staff! You will receive inbound calls from our coffee-chain store partners to handle concerns in their store. Using empathy, patience and actively listening are a few characteristics of our customer service associates!Here are some benefits to PERK you up!Base pay is $10.50, plus a $1 shift differential after 7:00pm and on weekends!Coffee and lattes!Business casual dress attire – no suit, no tie, no worries!Paid Training – you’ll learn all you need to know to help solve the store’s concerns!Medical, Dental, & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlanBonus incentives based on performance and attendanceSkills and Abilities:Must have 1 year of customer service experienceExcellent customer service skillsExcellent verbal and written communication skillsAbility to remain calm and professional in confrontational situationsAbility communicate effectively and adapt style when conversing across multiple channels (i.e phone, chat, email)Ability to handle confidential and sensitive information in a professional mannerAbility to quickly retain knowledge regarding new programs, policies and promotionsAttention to detail when recording and categorizing guest concernsYou might be asking yourself: Who is Concentrix?Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.In order to provide that customer support and services to our brands, we need YOU! You are what makes Concentrix flourish!  Concentrix believes in your success, because your success is our success. We follow our Concentrix Culture and invest in our staff through personal and career growth.Concentrix CultureOur culture is made of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one ConcentrixDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. . Convergys is an EEO/AA/M/F/Vet/Disability Employer.*msja