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Why Concentrix

  • Development opportunities
  • Dynamic work environment
  • Great facilities

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  • Clear paths for career development
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  • Performance-based pay
  • Medical insurance and retirement plans
  • Individual and team rewards

Featured Careers

Team Leader

Wichita, Kansas, United States
Essential Functions/Core Responsibilities  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements    • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly    • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates    • Provide subject matter expertise in handling escalated customer calls as needed    • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for team members    Candidate Profile  • Associate's degree in related field with two to four years of relevant experience preferred    • Highly motivated individual with skills to develop and coach team members to achieve performance expectations    • Work well under pressure and follow through on items to completion    • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Level Description  Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Temp Recruiting Coordinator

Arnold, Missouri, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks    • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    • Provide general support for the TA department(s) and related stakeholders, as necessary    • May administer typing and math tests to prospective applicants    • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants    Candidate Profile  • Associate's Degree in related field and 1-3 years of relevant experience preferred   • Effective communication skills, both written and verbal    • Proficient in  Microsoft Office    • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment    • Detail-oriented    • Ability to handle and maintain confidential information        Careel Level Description  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill are.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. *msja #NACNX

QA Analyst

Greenville, South Carolina, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Aetna AccountQuality AnalystSummary of DutyThe AETNA QA team is responsible for auditing Healthcare needs for a highly respected Healthcare provider.  This position will be in multiply Lines of Business.  In this role you will aid the staff in balancing Aetna client regulations.   Primary functions of the Quality Analyst consist of:Reviewing assigned task and interpreting policies pertaining to the program.Collecting and documenting information pertaining to the quality based off the policies and regulations.Leveraging both internal & external knowledge for quality.Leveraging & escalating when necessary gaps pertaining to quality.Ability to work in a fast paces environment.Extreme attention to detail and ownership is required.Heavy coaching/mentoring background required.Conflict mitigation and resolution skills will need to be demonstrated. SectorVarious - LOBCompensation detailsBased on Salary ComputationLocation of OperationsWade Hampton, Greenville, SC, USATypical working hours \ weekOpen availability to work a 40++ hours a week Open flexibility to work 7 days of the week, between the hours of 7am-12pCritical MetricsAttrition  Customer Satisfaction Product knowledge Performance and Readiness of StaffRequirements and QualificationsPARAMETERSNecessaryDesiredEducationGraduate in any discipline or equivalent Diploma / Certificate HS / General Equivalent Some college preferredWork Experience0-1 Years of high volume, inbound contact center or high volume face to face contact in a business setting experience is required in a coaching and training capacity.    Demonstrated understanding and compliance expectations. Minimum  0-1 years’ experience in a quality  capacity.KnowledgeComputer (Knowledge) Good Written Communication Skills Leadership SkillsSkills and AbilitiesDecision Making (Extreme importance) Workflow / Process adherence experience Active review / interpretation (Written comprehension, Written expression) (Above Average) Analytical / Logical thinking Troubleshooting analysisPersonal AttributesDrive & Persistence (Extreme Importance) Analysis (Extreme Importance) Service Orientation (Extreme Importance) Resilience & Flexibility (Above Average) Learning and knowledge (Above Average) Dependability (Extreme Importance) Interpersonal Skills and Teamwork (Above Average) Care for Customers & Client Needs / Requirements Confident Team player Patience Drive & persistence Learning & knowledgeenhancementAbility to work under pressuresituationsTests to assess competenciesPresentation   Competency Based Interview Microsoft Office ApplicationsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

QA Analyst

Greenville, South Carolina, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Aetna AccountQuality AnalystSummary of DutyThe AETNA QA team is responsible for auditing Healthcare needs for a highly respected Healthcare provider.  This position will be in multiply Lines of Business.  In this role you will aid the staff in balancing Aetna client regulations.   Primary functions of the Quality Analyst consist of:Reviewing assigned task and interpreting policies pertaining to the program.Collecting and documenting information pertaining to the quality based off the policies and regulations.Leveraging both internal & external knowledge for quality.Leveraging & escalating when necessary gaps pertaining to quality.Ability to work in a fast paces environment.Extreme attention to detail and ownership is required.Heavy coaching/mentoring background required.Conflict mitigation and resolution skills will need to be demonstrated. SectorVarious - LOBCompensation detailsBased on Salary ComputationLocation of OperationsWade Hampton, Greenville, SC, USATypical working hours \ weekOpen availability to work a 40++ hours a week Open flexibility to work 7 days of the week, between the hours of 7am-12pCritical MetricsAttrition  Customer Satisfaction Product knowledge Performance and Readiness of StaffRequirements and QualificationsPARAMETERSNecessaryDesiredEducationGraduate in any discipline or equivalent Diploma / Certificate HS / General Equivalent Some college preferredWork Experience0-1 Years of high volume, inbound contact center or high volume face to face contact in a business setting experience is required in a coaching and training capacity.    Demonstrated understanding and compliance expectations. Minimum  0-1 years’ experience in a quality  capacity.KnowledgeComputer (Knowledge) Good Written Communication Skills Leadership SkillsSkills and AbilitiesDecision Making (Extreme importance) Workflow / Process adherence experience Active review / interpretation (Written comprehension, Written expression) (Above Average) Analytical / Logical thinking Troubleshooting analysisPersonal AttributesDrive & Persistence (Extreme Importance) Analysis (Extreme Importance) Service Orientation (Extreme Importance) Resilience & Flexibility (Above Average) Learning and knowledge (Above Average) Dependability (Extreme Importance) Interpersonal Skills and Teamwork (Above Average) Care for Customers & Client Needs / Requirements Confident Team player Patience Drive & persistence Learning & knowledgeenhancementAbility to work under pressuresituationsTests to assess competenciesPresentation   Competency Based Interview Microsoft Office ApplicationsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Requisition & Financial Analyst

Greenville, South Carolina, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Responsibilities:Assist with invoice managemetn from multiple vendors and reconciling purchasing orders to vendor invoicesPrepares requisitions and issues purchase orders Be familiar with pertinent contractsManage purchase orders Expedites purchase orders as necessaryResolve accounting, purchasing and vendor contract resolutions through strong review and reconciliation: invoices, purchases, contractsCreate reports as requestedManage master data related to purchased goods and services.Data entry into a database or ERP system. May be required to handle confidential data relating to suppliers or business operations.Acts as the go-to person or subject matter expert for problems and questionsIdentifies improvements in efficiency and accuracy of data in procurement systemsAnalyze transactions and prepare reportsCollect and analyze data to support decision-making groupsAssist with defining, measuring, and tracking categories for spending to provide targeted analyses of budgetManage analytical data using spreadsheets and databases while simultaneously overseeing multiple disciplines of ongoing projectsTrack and project recurring PO’s.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work at Home US: Customer Sales and Service Representative (Seasonal)

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.CAREER TITLE: Work at Home US: Customer Sales and Service RepresentativeCAREER TYPE: SeasonalLOCATION: Virtual United States, exclusions may apply see below.Career Description/Summary:   We are currently looking for bold and tenacious Product Support Specialists to provide a premium customer service experience by responding to inbound phone contacts to educate customers on our products and be their personal guide to choosing technology that fits their needs while supporting one of the largest technology companies in the world.How can you be successful in this position?  The successful candidate will be able to help customers determine the best product for their needs all while providing an amazing customer interaction.  This position may be referred to as a sales position because once the best fit for the customer is identified, specialists assist customers with placing the order.  However, the primary goal is always to leave the customer feeling the they are the priority, not their purchase.  No pushing, no harassing, no quotas to meet.  Just vast product knowledge and extraordinary service! At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.   Join us and BE the Difference for the world’s best brands!A high energy, positive individual who takes ownership of customer interactions with a dedication to provide the right solutions for their product needsExceeding customer expectations by providing a high level of world class customer service to a diverse range of customersStrong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalismNavigate and manage multiple programs and applications running simultaneouslySchedule: Discussed during the ProcessFull-Time: 30-40 hours/week - SeasonalPart-Time: 20-29 hours/week - SeasonalWhat we are looking for:1 - 2 years of customer service experienceHigh School Diploma or GEDKeyboarding skills at a minimum of 25 wpmStrong problem solving, critical thinking, soft sales, analytical and data entry skillsAbility to work a flexible schedule which may include varying shifts, weekends and/or holidaysAbility to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customersMust have the ability to work independently with minimal supervision as well as functioning as a member of our virtual teamA strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneouslyStrong desire to excel in a fast-paced work environmentSome projects consist of sharing product knowledge and completing conversionsWhat you need to have:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 5.0 mbps upload (no wireless or satellite connections)Basic Landline Telephone Phone Service (required during Training and for Production calls)Any and all call features MUST be removed.  This may require contacting your Provider.Corded Telephone headset.  Plugs directly into your telephone base.AmplifierMute buttonNoise canceling microphoneMonitor minimum size: 21.5”USB Mouse & Keyboard (MAC compatible)Adapter (connects monitor to MAC)Earbuds with microphoneA distraction free work space within your home designed to maximize your productivity  What we offer:Concentrix provides our Associates with:Paid TrainingCareer Pathing and Advancement OpportunitiesMonthly performance incentivesHealth insurance (Eligibility requirements must be met)Not Hiring in the Following States:Alaska, California, District of Columbia, Hawaii, Massachusetts, Maryland, Missouri, Montana, Nebraska, New Jersey, Oregon, Washington, Wisconsin, VermontThe Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality Policy#cnxcareersworkathome@concentrix.comConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work At Home US: Customer Support Representative (FULL Time and PART Time)

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Work At Home US:  Customer Support Representative(Full-time and Part-Time)Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneMonitor minimum size: 21.5”A separate, distraction free work space within your home designed to improve your productivityWhat we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentivesHealth insurance (eligibility requirements apply)**New competitive starting wage**Are you ready to join this amazing Team?The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Team Leader, Operations CRM

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job Responsibilities: ·      Owns the plans for their team’s success and contributions to the business unit priorities·      Improves the customers’ experiences by understanding and focusing on what’s important, measuring how we are doing and driving the necessary actions to improve·      Models the highest standards of customer service to employees·      A high performing team that meets or exceeds critical metrics and drives business unit priorities.·      Accurate, efficient resolutions to complex escalated customer issues.·      Drives continuous performance improvement for business results. ·      Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quickly·      Influence all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition.·      Ongoing feedback and discussion with employees regarding:  what’s important, how are you doing, priorities to improve.  These discussions include:  regularly scheduled 1:1s, documentation of 1:1 sessions, performance plans, and informal meetings·      Establish action plans for improvement·      Evaluates team and department level data and trends to drive improvements. Provides suggestions that impact business processes and balances needs of all stakeholders·      Clearly defined process, process mapping, and work flow documentation·      Implemented process improvements and/or recommendations·      Key metrics analytics and recommendations to address challenges. Improvements in key metrics.Job Requirements: ·      One year or more of previous supervisor experience in an inbound/outbound call center environment highly desirable.·      Demonstrates excellent communication skills.·      Prioritizes work to meet multiple deliverables and deadlines.·      Communicates information regarding team performance, employee needs and VOE to more senior management.  Presents team data to manager and large groups and effectively responds to feedback.·      Rewards and recognizes the right behaviors on the team.·      Demonstrates creativity in seeking new and better solutions.·      Participates in and may lead call monitoring calibration across with Intuit.·      Ensures that employees have the development opportunities needed to learn and grow.·      Continuously assesses and improves processes within their scope and recommends improvements.·      Excellent verbal and written communication skills including coaching and mentoring.·      Leadership experience in a similar position that demonstrates capability to lead teams.·      Knowledge of the client’s products and customer needsDemonstrated experience analyzing performance data and applying findings to improve and/ or manage individual performance.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.