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Why Concentrix

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  • Clear paths for career development
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Featured Careers

Member Services Support - Healthcare

Pocatello, Idaho, United States
Essential Functions/Core Responsibilities  Engages in both inbound and outbound voice and chatUses client-based email in workNot required to maintain average handle time (AHT) of less than five minutesMay require follow up with customers on requested leadsRelies on multiple toolsGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyProbe for and confirm understanding of customers issue and needsMeet customer requirements through first contact resolutionConfirm customer understanding of the solutionProvide additional customer education as neededPrepare complete and accurate work and update customer fileEffectively transfer misdirected customer requests to an appropriate partyContribute ideas to better resolve problems, serve the customer, and improve productivityParticipate in activities designed to improve customer satisfaction and business performanceOccasionally use decision-support tools to answer questionsSolve problems that are sometimes unstructured and require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationMaintain broad knowledge of client products and servicesCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests*MSJRCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Automotive Technical Consultant

Farmington Hills, Michigan, United States
At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!The Mopar Accessories & Performance Technical Consultant supports dealers, independent repair facilities and consumers in resolving product concerns in a prompt and effective manner.  Primary responsibility involves utilizing problem solving and decision-making techniques to make suggestions and/or resolve technical issues related to Mopar Accessories and/or Mopar Performance parts installation or operation.  All aspects of daily functions are to provide the highest level of customer satisfaction and enhance the vehicle ownership experience. Answering calls & Documenting Case Information                                  Communicate product issues                                                                  Receive calls regarding productsCreate/Update cases with clear, concise documentationAdvise caller of recommendations madeProvide information, data and direction as requiredEscalate any recurring concerns with no known good information dataPerform follow ups on existing cases and close cases as appropriateFax or forward requested information as appropriateAttend and support Mopar events and showsEducation / Knowledge:  High School Graduate or GED equivalent (associate degree or higher preferred)Strong understand of automotive electrical and/or engine drivability systemsMopar Accessories and/or Performance parts knowledgeTechnical background; good communication skillsASE Certifications in Engine Performance and Electrical a plusExperience / Skill:  Mopar Accessories Mopar Performance and classic vehicle experience, preferably with Chrysler group vehiclesBasic PC software knowledge including WindowsStrong Keyboarding skills and ability to Multi Task using Multiple Computer ApplicationsWhat we offer:Concentrix provides our associates with:Career Pathing and Advancement OpportunitiesCompetitive salaryMonthly performance incentivesHealth insurance (Eligibility requirements must be met)Please send resumes to: Arika.Aerts@Concentrix.com#cnxjobs*msjaDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Customer Service Representative

Appleton, Wisconsin, United States
Essential Functions/Core Responsibilities These Customer Service Support roles are *not your typical call-center positions!* In this role, you'll perform back-end sales support online and via email that keeps our clients' sales engine running.  Gathering detailed, specific information via email correspondence about customer sales quoting cases, our growing Team helps customers obtain the service they desire to keep their businesses working successfully.At Concentrix, we offer many benefits including paid training, competitive wages, greater career potential and much more!As a Customer Support Associate at Concentrix, you'll provide exceptional service to customers and our clients by providing back office support services including compiling customer sales quoting information, email correspondence, data entry and analysis, processing and researching customer sales quotes.  Strong computer skills, including MS Excel and multitasking skills are necessary for this role.• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • May offer additional products and/or services   • Track, document and retrieve information in call tracking database   • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile Hours of operation, must be willing and flexible to work during the followingMonday-Friday 7:00am-7:00pmSaturday: Rotating Saturday's approx. 3 per quarter 9:00am-7:00pmExtended coverage 4 Saturday's per quarter: 7:00am-2:00am• High school diploma/GED required with three to six months of relevant experience preferred (customer service/clerical/administrative)   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge, including MS Excel   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Flexibility in accepting schedule changes as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer*msja

Customer Service Associate

Arnold, Missouri, United States
Provide outstanding customer service to guests by handling inbound concerns and inquiries via phone, chat or email in a friendly and professional manner. Assist guests with their movie rewards program, theater tickets and address any concerns about their theater experience. Ultimately, our Associates are the one stop shop to guest satisfaction and resolution turning moviegoer woes into exceptional experiences!Does this sound like fun?HERE’S WHAT WE’RE LOOKING FORAt least 18 years of age1 year demonstrated success in a Customer Service/Sales environmentAvailability to work anytime between the hours of 8am-10pm 7 days/week. A weekly schedule will be Full Time, five 8.5hr shifts with two days off which may rotateExcellent guest service skillsExcellent verbal and written communication skillsAbility to remain calm and professional in confrontational situationsAbility to communicate effectively and adapt style when conversing across multiple channels (i.e phone, chat, email)Ability to handle confidential and sensitive information in a professional mannerAbility to quickly retain knowledge regarding new programs, policies and promotionsAttention to detail when recording and categorizing guest concernsHERE’S WHAT WE HAVE TO OFFERCompetitive Base Salary with a Shift DifferentialPaid Training – you’ll learn all you need to know!Employee Referral Programs includes monthly drawings and $200 PER qualified referral!!Employee Rewards and Recognition ProgramsEmployee Engagement Programs ~There’s always something exciting happening at Concentrix!Fun, Fanatical, Family-Like CultureCasual Dress CodeAmenities on site include: Cafeteria, Breakrooms, Microwaves, Refrigerators, Ice Machines, Vending Machines, Outside Patio with Picnic Tables, Courtesy Phones, ATM, and much more!ENVIRONMENT, PHYSICAL AND OTHER REQUIREMENTS Ability to perform light hand activity work at a computer/telephone station in an office environment.Position is primarily sedentaryMay stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employeesIf this sounds like an opportunity that you would be interested in, don’t miss out! Training Classes are forming now! Apply now and secure your spot!DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.COMPANY OVERVIEWIn a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.MISSIONWe will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.*msja

Customer Service Representative 10/28 Event

Charlotte, North Carolina, United States
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Advisor I - Sales

Pittsford, New York, United States
Essential Functions/Core Responsibilities• Achieve specific sales targets and maximizing sale opportunities on each and every call   • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs   • Maintain broad knowledge of products, pricing, promotions, and procedures   • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and sales performance   • Answer billing questions by talking through components of customer accounts   Candidate Profile • High school diploma with three to six months of sales experience preferred   • Courteous with strong customer service orientation   • Strong communication and negotiation skills required   • Ability to effectively communicate, both written and verbally   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Basic computer navigation skills and PC Knowledge   • Tolerance for repetitive work in a fast paced environment   • Ability to work as a team member, as well as independently   • Dependable with proficient attention to detail   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Able to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Reporting Analyst WFM

Detroit, Michigan, United States
DescriptionTITLE:  OnStar Workforce AnalystLOCATION: Detroit, MISTATUS: Full -Time/Non ExemptAt Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!Career Description/Summary:This role will serve as a Workforce analyst in real-time management of multiple call centers globally and work as the liaison between technical teams and call centers to assist in critical problem solving towards providing positive outcomes for OnStar customers.Responsibilities:This is a Renaissance Center based position and is responsible for but not limited to the following:·          Monitoring intra-day reporting, distribution, and data entry of call center metrics.·          Real-Time monitoring of call center activity·          Generation, storage, and distribution of call center data·          Communication point between the Command Center and call centers·          Responsible for Real-Time allocation changes based on call center activities·          Responsible for directing staff movement to meet call center service levels, allocation goals, and occupancy targets·          Communication with Supplier Traffic Desks to insure schedule adherence, communication IT issues and direction, skill changes etc.·          Generation, verification and distribution of service issues impacting call centers·          Primary interface with IT Support to work on issue resolution·          Responsible for coordination and execution of allocation changes needed during system maintenance or system outages·          Verification, summarization, and distribution of service issues intra-day, daily, weekly, and monthly·          Creation and maintenance of reporting tools and templates·          Point of contact for shared/linked information between the Command Center, Traffic Desks, and Operations·          Responsible for all aspects of Command Center involvement during IT Maintenances·          Communicate staff and department performance metrics to management·          Responsible for call routing during planned and unplanned System Maintenances and IT issues·          Responsible in conjunction with workforce duties, also perform crisis assist responsibilities, monitor crisis application and update advisor application to communicate out events impacting our Subscribers.Education/Knowledge/Experience/Skill·         Workforce experience·         Excellent verbal and written communications skills·         Demonstrated ability to handle visual monitoring and data entry simultaneously·         Intermediate database skills required including: Good working knowledge of Excel, Power point, Word·         Basic understanding of MS Access and Share point·         Skilled in query internet and other online data repository systems for specific data·         Experience with time sensitive data processing, analysis and deliveryAdditional Comments:Other duties are required.24/7 operation. 

Real time Associate RenCen Onstar-7

Detroit, Michigan, United States
DescriptionTITLE:  Real Time Management AssociateLOCATION: Detroit, MISTATUS: Full -Time/Non AgentAt Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!Career Description/Summary:This role will serve as a Workforce analyst in real-time management of multiple call centers globally and work as the liaison between technical teams and call centers to assist in critical problem solving towards providing positive outcomes for OnStar customers.Responsibilities:This is a Renaissance Center based position and is responsible for but not limited to the following:·          Monitoring intra-day reporting, distribution, and data entry of call center metrics.·          Real-Time monitoring of call center activity·          Generation, storage, and distribution of call center data·          Communication point between the Command Center and call centers·          Responsible for Real-Time allocation changes based on call center activities·          Responsible for directing staff movement to meet call center service levels, allocation goals, and occupancy targets·          Communication with Supplier Traffic Desks to insure schedule adherence, communication IT issues and direction, skill changes etc.·          Generation, verification and distribution of service issues impacting call centers·          Primary interface with IT Support to work on issue resolution·          Responsible for coordination and execution of allocation changes needed during system maintenance or system outages·          Verification, summarization, and distribution of service issues intra-day, daily, weekly, and monthly·          Creation and maintenance of reporting tools and templates·          Point of contact for shared/linked information between the Command Center, Traffic Desks, and Operations·          Responsible for all aspects of Command Center involvement during IT Maintenances·          Communicate staff and department performance metrics to management·          Responsible for call routing during planned and unplanned System Maintenances and IT issues·          Responsible in conjunction with workforce duties, also perform crisis assist responsibilities, monitor crisis application and update advisor application to communicate out events impacting our Members.Education/Knowledge/Experience/Skill·         Workforce experience·         Excellent verbal and written communications skills·         Demonstrated ability to handle visual monitoring and data entry simultaneously·         Intermediate database skills required including: Good working knowledge of Excel, Power point, Word·         Basic understanding of MS Access and Share point·         Skilled in query internet and other online data repository systems for specific data·         Experience with time sensitive data processing, analysis and deliveryAdditional Comments:Other duties are required.24/7 operation.