Infinite possibilities

Join a diverse, global organization.

Find careers near:
United States

Postal code:

Keyword search:

I ❤ Concentrix

YOU bring out the best in us!

Why Concentrix

  • Development opportunities
  • Dynamic work environment
  • Great facilities

Build A Career

  • Clear paths for career development
  • Professional support and coaching programs
  • Opportunities to learn and implement

Attractive Benefits

  • Performance-based pay
  • Medical insurance and retirement plans
  • Individual and team rewards

Featured Careers

Customer Service Advisor

Richmond, Virginia, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!Specific Requirements: Must have a HS diploma or GED. Must have customer service experience and or call canter experienceCustomer Service Representative – Patient ServicesHandle customer service inquiries form members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.ESSENTIAL FUNCTIONS:Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicableWork with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelinesMaintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concernsIdentify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needsResponsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety guidelines#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Customer service advisor

Richmond, Virginia, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!Specific Requirements: Must have a HS diploma or GED. Must have 6 months of customer service experience and or 1 year call canter experienceCustomer Service Representative – Patient ServicesHandle customer service inquiries form members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.ESSENTIAL FUNCTIONS:Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicableWork with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelinesMaintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concernsIdentify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needsResponsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety guidelines*msjaConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Solutions Architect

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job DescriptionWe are currently seeking a motivated, career and customer oriented Solutions Architect to join the Concentrix Insurance Solutions. The candidate will be responsible for leading projects through the requirements definition and solution design phases. Responsible for web application architecture, service architecture, and technical design for high performance and scalability in a distributed, multi-tier and cross-platform environment. This role requires extensive experience in architecting and deploying enterprise-level solutions, web, and web-enabled business applications, and must possess hands-on experience in coding, deploying distributed architectures and platforms, creating benchmark tests, designing for scalability and performance, and implementing large-scale vendor systems. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment. Through user story definition, logical data model design, functional system design, and best-practice methodologies, you will be responsible for the detailed design of enterprise-level and related technology projects from inception through production support. You will be responsible for providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.Role/responsibilitiesEvaluate emerging technology, and communicates potential application to the organization in the form of research, patterns or roadmaps. Lead R&D activities to formally evaluate, pilot and recommend technologies to the organization, including roadmaps to technology adoption.Identify and analyze enterprise business drivers to derive enterprise business, information, technical and solution architecture requirements; analyzing industry, technology and market trends to determine their potential impacts on the enterpriseDevelop and execute the technology strategy, architecture, and critical investment plan.Perform architectural analysis and design for systems spanning our products.Partner with various business stakeholders and technology leaders to translate program requirements into technical solutions and system designs.Understand the organizational direction, goals and industry competitive environment to determine how architecture can add value to the organization and to business. Make expert recommendations and decisions clearly linked to the organization's strategy and financial goals.Maintain an organization-wide view of current and future business and application architecture to provide solutions that integrate into the overall architectural vision and strategyProvide leadership and expertise in the development of standards, architectural governance, design patterns, and practices.Ensure that the technology architecture and technical strategies remain current with the business goals, and direct the development of architecture activities and projects, while aligning with current and long-term business and technology goals.Promote best practices to support scalability, skills transfer and organizational change management across the enterprise and architecture community.Mentor technical leads/software engineers to enable the individuals and the organization to develop a scalable and stable solution landscape.Communicate cross-functionally across all departments and levels within the organization, ensuring architectural priorities are known and executed upon.Should have had strong architecture, design & development background in large scale enterprise product/applications, systems integration, package implementation and interactive design.Work with other system architect(s), technical leads, and business analysts to provide enterprise solution that is scalable, adaptable and in synchronization with ever-changing business needsHave general or strong knowledge in enterprise solution architecture, data, network, security, server technologies, web /application server technologies, architecture and integration design, disaster recovery, high availability, infrastructure consolidation and optimizationSkills and knowledgeBachelor’s degree in Computer Science. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments.15+ years overall system architecture, design, development, deployment experience with proven credentials of developing, designing & architecting solutions for enterprise scale organizations.Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills. The suitable candidate will to be coming up from the ranks of Software Engineer to the Application Enterprise Architect level with 15+ year’s Hands-on experience in Design, Development, Architecture, using latest technology stack. Such as Web, Windows, Mobile, Cloud and emerging technologies.Comprehensive knowledge of software, application, and systems engineeringDemonstrated ability to leverage common design patterns, deployments patterns, architecture patterns, SOA patterns including REST, EAI, REST data services, and enterprise APIs.Experience in Open stack based cloud orchestration, middleware architecture, design patterns, application deployment methods, CI-CD automation, testing, compliance, and auditing is a plusExperience with most of the following: .Net Standard, Java stack (J2EE, Spring), SOA architecture, REST API development, relational and no-SQL databases, Jenkins, Test automation, Cloud (AWS, Azure, Google) computing configuration, development, automation, tools and utilities, web-development languages (Javascript/Angular/ReactJS) and DevOps tooling like Jira, Confluence, Stash Bitbucket, Git, Jenkins, Artifactory, etc.Experience with technology design patterns and approaches including Reactive Manifesto, Responsive Web, micro-services concepts, Continuous Integration, Cloud, and Mobile development is a plusExperience with Kubernetes and Docker containerization is a plusStrong verbal and written communication skills. Ability to work in collaborative, cross functional, and multi-cultural teams and experience in taking proof of concepts to technical design to enterprise grade roll out.Must be able to quickly grasp the application’s overarching design and ensure development is executed in accordance with present design.Effectively interface with all levels of an organization – both business and technical.Excellent Verbal and Written CommunicationsTechnologies/Methodologies Experience required:Enterprise Java, MS .Net Standard/Framework, Cloud computing and virtualization technologies, Databases (MS SQL Server, Oracle, Sybase), Web Technologies (HTML 5, CSS 3, JQuery, Bootstrap etc.), Messaging technologies (JMS, MSMQ, etc.), Networking concepts (firewalls, subnets, load balancing etc.), ETL tools, CRM Tools, Case Management Tools, Quality Management tools, Single Sign-On concepts (SAML and public/private key and shared private key methods along with federation SSO concepts)Minimum - Typically has extensive experience in multiple IT areas and relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integration.Minimum demonstrates high standards of professional behavior in dealings with clients, colleagues and staff.Minimum has a comprehensive knowledge of at least two specific technology areas and a broad understanding across a wide field along with a record of applying such knowledge successfully in a variety of situations.Minimum demonstrates the ability to take significant responsibility and shows skill in the management of change and can handle contacts of all types and at all levels.Minimum is able to make sound and far reaching decisions alone on major issues and to take full responsibility for them on a technical or managerial basis.Minimum is familiar with the principles and practices involved in development and maintenance and in service delivery.Minimum has good technical understanding and the aptitude to remain up to date with technology and industry developments.Is effective and persuasive in both written and oral communication.Minimum demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.Minimum has thorough knowledge of the system components and interfaces being integrated. Has thorough knowledge of testing procedures. Has thorough knowledge of configuration issues.Agile software development processes, including but not limited to, test-driven development, sprint estimation, and demonstrative deliverable presentationConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Senior Software Architect - Salesforce

Farmington Hills, Michigan, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.SPECIFIC RESPONSIBILITIES Provide technical leadership in a pre- and post-sales capacityCreate high level architecture for multiple products.Function as an individual contributor as well as work with globally distributed development teamsWork with internal and external customers during the discovery phase to uncover hidden requirements and fully understand customer needsThoroughly analyze business requirements and identify gapsDesign robust, extensible solutions for our next generation platform in accordance with industry standards and best practicesDefine the development processes, technical disciplines, standards and guidelines.Evaluate and select technologies, languages, and frameworks for multiple products.Identify business risks related to the software design and create mitigation strategiesClearly communicate solution design and guide technical architects, senior developers to achieve project successDesign and validate integrations with 3rd party systemsAdvise on design of updates to existing systems to better plan for future solutionsWork on multiple simultaneous projects with multiple teams under tight deadlinesFacilitate and manage, in conjunction with the various technical, infrastructure, development team, the preparation of key documentation like Technical Architecture and Specifications of an end-to-end solutionKnow and understand the client’s business and business problems.  Work with Development and Architect Team to develop strategies to resolve problems that equate to additional business for ConcentrixWork with Project Team to design solutions that reflect the needs of the client from both a functional and budgetary perspective.Provides input regarding opportunities for continuous process and productivity improvements.ESSENTIAL QUALIFICATIONSExperience / Skill:       10+ years of experience in Salesforce application development5+ years in a Technical Architect or equivalent role in Salesforce implementationsExperience in designing customized solutions within the Salesforce platformExperience in integrating applications with SalesforceExperience with Salesforce ecosystem APIsSalesforce Certification(s) (Data, Application, System or Technical Architect)Demonstrated experience designing and developing for a service-oriented architectureComfortable learning new software languages and new architectural paradigmsExperience working with open source technologiesExperience building POCs                   Preferred Experience / Skill:Experience with Marketing Cloud, Partner Communities, Customer CommunitiesExperience with Einstein AnalyticsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Sr. Director, Cyber Threat Operations_USA-SECRTY-EXM-E3-0300525

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Skills & Requirements: Bachelors in Information Security, Computer Science, or Engineering or related field Demonstrated experience in leading, mentoring, engaging, and retaining cyber analysts Minimum 8+ years of related experience in technical cyber-related data and/or assimilating intelligence using cyber or network security, intelligence analysis, and cyber operations, including: Computer Incident Handling experience Demonstrated experience operational security technical analysis Demonstrated problem solving/critical thinking leadership capabilities in complex environments Research, analyze, and synthesize large amounts of data and information Synthesize data from multiple sources with network/intrusion events in support of determining intent and capabilities Extensive knowledge of network protocols (Ex: TCP/IP, DNS) and data communications schemes Experience with computer networking and internet technologies Ability to establish and drive priorities leading to successful workflows, processes, and outcomes Strong scripting/programming experience with common languages Strong packet level analysis experience to include:  HTTP Headers & Status codes SMTP Traffic & Status codes FTP Traffic & Status Codes DNS Queries Ability to effectively communicate findings to senior executives Demonstrated report writing ability Desired Certifications: Candidates should have one or more of the following certifications or be willing to secure at least one formal certification within their initial 6 months of employment:  GIAC Certified Incident Handler (GCIH) Certified Information Systems Security Professional (CISSP) GIAC Certified Intrusion Analyst (GCIA) GIAC Reverse Engineering Malware (GREM) GIAC Network Forensics Analysts (GNFA) Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Customer Service Representative

Tempe, Arizona, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Customer Support Associate I                                                                                                                                                                                                                                    Job Description Summary                                                                                                                                                                  A Content Acquisition role provides the most relevant and highest quality content to our customers. This role improves communication through increased transparency with Customer Service, Sales and employers leading to fewer escalations and partnerships that are more effective. This also provides an appeals process for companies/users to seek help from our client.                                                                                                                       Job Description                                                                                                                                  Conduct quality assurance including prospecting, pitch, business rule adherence, visibility guidelines and administrative workVerify, process and enrich new accountsExecute operational workflows to ensure successful client experienceIdentify and escalate any operational bottlenecks by suggesting process and performance improvementsAble to deliver clear and concise proposals for research and metricsMust be organized, positive, proactive, and analyticalDemonstrate success in handling multiple, sometimes conflicting priorities                       Essential Functions/Core Responsibilities                                                                                         Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)                                                                                                                                    Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer                                           Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staff     Candidate Profile                                                                                                                                                                                                                                                                               High school diploma with three to six months of relevant experience preferred               Courteous with strong customer service orientation                                                Strong computer navigation skills and PC Knowledge                                                          Ability to effectively communicate, both written and verbally                                            Dependable with strong attention to detail                                                                          Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly  Tolerance for repetitive work in a fast-paced, high production work environment                        Ability to work as a team member, as well as independently                                              Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner                                                                                  Ability to rotate shifts, as needed                                                                                          Based on location and/or program, additional experience/skills may be required             *Job requirements may vary by country and will not contravene any local laws                            Disclaimer                  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.     Concentrix is an EEO/AA/M/F/Vet/Disability Employer*msjaConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Team Leader

Farmington Hills, Michigan, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.The Team Lead role will be responsible for the overall program performance and first line supervision of the program.  TEAM LEAD RESPONSIBILITIES•    Management of day to day operations •    Monitor, track and report operational metrics (Ensure that quality standards are met or exceeded)•    Handle calls through 1-800 line and/or escalated calls •    Escalate program or operational issues to appropriate Operations or Program Manager with recommended resolution•    Provide daily leadership, guidance/assistance and support to department personnel •    Monitors and manages absenteeism•    Process payroll for self and subordinates•    Maintain personnel files•    Ensure company communications are distributed to CSR in a timely manner (i.e., announcements, changes to policy and procedure, etc)•    Communicate department and organizational objectives and goals to direct report. •    Prepare and conduct performance evaluations/one on ones•    Assess individual training needs and ensure needs are met•    Monitor and safeguards ISO 9001 standard compliance•    Document departmental procedures and work instructions in compliance with quality standards•    Regularly review departmental processes and work flows with view of improving efficiency and to ensure compliance with policies and standards.•    Identity process improvement and implementation in daily operations•    Participate in company –wide initiatives (ISO, staff development, policies /procedures, TL Playbook etc) •    This position requires a high level of confidentiality in all duties•    Schedule could vary based on program need•    Any additional duties assigned by managementESSENTIAL QUALIFICATIONS•    Education/Knowledge:      Bachelor's degree (BA or BS) preferred and a minimum of two years of related experience (staff management and program management).  An equivalent combination of experience and education may be considered.Education/Knowledge: High School graduation or College enrollment. Bachelor's degree (BA or BS) preferred.  A minimum of 6months of related experience (staff management/program management). An equivalent combination of experience and education may be considered.Experience / Skill:    •    Communication - Written and Verbal•    Organized•    Self Starter/Proactive •    Integration and collaboration skills•    People/Interaction•    Strong Analytical skills•    Analysis –Data related troubleshooting.•    Leadership•    Program Management•    Presentation skillsREPORTING STRUCTURE ( TO BE USED FOR ORG CHART)The Program Support Manager reports to the Operations Manager.Direct Reports: CSR/agent(s)COMPETENCIESAdaptability – Is able and willing to adapt to changing priorities and responsibilities.  Able to adjust personal style to changing environment.  Maintains focus and intensity and remains calm, optimistic and persistent, even under adversity.Communications – Spoken and Written - Able to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances; listen well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information.  Customer Focus (Internal and External) –Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services.   Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect.  Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.Job Knowledge– Know, understand, and appropriately apply the technical/soft skills, methods, and processes required for the position. Able to learn, retain, and apply information to the job. Keep current with new and/or updated program information, trends, and developments in the field.Leadership – Inspire, motivate, and guide others toward goal accomplishment.  Consistently develop and sustain cooperative working relationships. Encourage and facilitate cooperation within the organization and with customer groups; foster commitment, team spirit, pride and trust. Skilled at building rapport.Organization and Planning - Anticipates needs, determines priorities and establishes the appropriate courses of action, set goals.  Monitors performance towards goals and makes adjustments, as necessary, to facilitate goal attainment.  Able to organize/schedule people or tasks, develops actions plans while being sensitive to time constraints and resources availability. Multi-Tasking: able to effectively focus on more than one task at hand concurrently.  Problem Solving - Systematically breaks apart complex problems and identifies the underlying causes.  Identifies trends and sees causes and consequences.  Generates a variety of alternative techniques or methods to resolve issues and/or solve problems.Quality Orientation - The ability to complete work accurately and thoroughly, paying attention to the details of job responsibilities.  Produces a minimum amount of errors while completing work.  Able to recognize errors in work in progress and make necessary real time corrections. Accurately checks processes and tasks and monitors the results of delegated tasks, assignments and projects.Teamwork - The ability to work effectively with others to generate a positive, productive and informed work environment.  Is united in the collective purpose.Please send resumes to: John.Bass@Concentrix.com#cnxjobs*msjaConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Customer Service Representative

Farmington Hills, Michigan, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.SPECIFIC RESPONSIBILITIESResponds to customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service.Accesses and updates secured or sensitive data in internal and external databases.Maintains professional relationships with customers and business partners (both internal and external)Processes, approves or denies claims in accordance with OEM program guidelines.Ensures Personally Identifiable Information (PII) secured at all times.Tracks the status of claim documentation received and processed.Provides information, data, and direction as required.Understands the program, process and client requirements; database understanding and on-line accessEscalates issues, as required, to Team Leader or Team Manager.Completes follow-up on existing claims and closes claims.Able to navigate computer programs through multiple screens.Understands and applies policies and procedures associated within the department.May perform some outbound follow up, as required.Reads and researches relevant materials and resources to stay current with program knowledgeCompletes detailed report proofing in a timely manner.Additional duties as assigned by Management.Performs general administrative duties of the department.Maintains confidentiality at all times. ESSENTIAL QUALIFICATIONSEducation/Knowledge:High School graduation or equivalent required. Some College preferred.Must be proficient in basic computer and windows-based applications including web navigation.Experience / Skill:Minimum 2 Years of experience in customer relations.Experience working with Automotive/Dealerships is an asset.General data entry and ability to use the following software packages: Microsoft Internet Explorer, Word, Excel and Outlook.Strong analytical and problem solving skills to review and trouble shoot data, reporting and incentive claim processing and payment history.Must be flexible, detail oriented, organized, able to multi-task, analyze data and dealer concerns and possesses strong customer service and communication (written and verbal) skills.Problem-solving skills, detail oriented with an ability to work independently and under pressure. Must be a self-starter able to prioritize tasks, to meet deadlines and production schedulesPlease send resumes to: nacareers@concentrix.com#cnxjobs*msjaConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.