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Why Concentrix

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Featured Careers

Social Media Support Specialist - Austin Texas Only

US-WAH-TEXAS-00 USA TX Work-at-Home, Texas
(Note: We are only hiring candidates from the Austin Texas Area)Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.Due to COVID-19 this position requires you to work REMOTE and ONSITE.  The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies can resume to their normal business, the position will move to our onsite facility in Austin, TXIn this role, you will be providing a high level of support to brands using social media platforms to advertise. Our Social Media Support Specialists onboard customers on how to navigate, best use cases, and provide continuous improvement for our client.A Day In The Life:Begin the technical onboarding process for business accounts that are setting up social media commerce solutionsBuild a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement.Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining  when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio.Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress.Flag and report Seller status internally to key partner managersComplete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service teamThe Skills That You’ll Need to Be Successful with Us:Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey.Above average technical ability; there’s no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support.Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Benefits and Pay:Starting pay rate of $18 per hourVarious Bonus OpportunitiesComprehensive benefits including Medical, dental, vision benefits and 401k Savings PlanPaid Training ProgramMinimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of Social Media Support and or related experience preferred)We need you to have your own PC and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be between 20 – 24” requirements varies by client (capable of 1280 x 766).  A flat panel display is highly recommended, the use of a televisions will need to be verified upon hire. (External monitors are permitted for laptops)A quiet, distraction-free, location in your home to work. A telephone, landline or cell is required based on position offered.  All positions may require the purchasing of equipment from headset, flash drive to dual monitors. They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. *Equipment and Internet Speeds vary based on client needs, completion of the computer test will need to be submitted to determine compatibility, failing a portion of pc testing does not necessarily disqualify you from consideration*The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected statusConcentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Associate Director of Operations

Austin, Texas
The Associate Director, Operations acts in a Business Unit Leader capacity and will be responsible for operational, financial and program performance. To accomplish this goal, they will lead the operations team, manage in a matrix environment with all functional department partners and collaborate with the North America Services Delivery Leadership team. Incumbent has overall responsibility for achieving balanced results of multiple departments within span of control.PRIMARY DUTIES AND RESPONSIBILITIES: Performance:Responsible for the development and execution of the financials, effectively manage the operational levers that impact financial performance such as attendance, adherence, billing yield, headcount and attrition in order to optimize revenue. Effectively manage labor pool to ensure alignment with projected revenue and demand. Directs, motivates, and leads a team of managers dedicated to providing operational excellence for Concentrix clients. Responsible for establishing and clearly communicating strategy to management team, providing feedback regarding operations, and driving development strategies for all team members. Able to develop and implement innovative and visionary solutions to support service delivery strategy. Partner with Client and Project Executives to drive real and competitive value for our clients.Teamwork: Collaborate with Recruiting & Human Resources for hiring & on-boarding of all new employees, ensuring a successful transition to the Concentrix team. Collaborate with Human Resources regarding effective and relevant policies and procedures, succession planning and talent calibration for professional-level personnel. In addition, responsible for mentoring and coaching/career pathing programs for all professional-level personnel. Collaborate with Workforce Management, and other resource units to ensure optimization of resources, Service Level Agreement Reporting, and the Performance Management process. Partner with IT, & contract Delivery Project Executives (PE’s & DPE” s) to drive performance and client satisfaction, enhance business delivery and examine new growth opportunities for program health. Collaborate with leadership to develop both short and long-term business strategies.EDUCATION AND EXPERIENCEBachelor's degree in related field from a four-year college or university with ten or more years related experience; Minimum 5 year’s operations delivery leadership experience, with global virtual operations leadership experience a plus; or Equivalent combination of education and experience.CANDIDATE PROFILE Solid understanding of Call Center financial triggers and budgetary requirements including forecasting. Excellent interpersonal skills and the ability to interact and collaborate virtually in a matrix environment, with all Concentrix leadership and Client leadership. Experience managing large virtual call center teams required. Prior experience with outsourcing is preferred. Strong analytical and process improvement skills. Strong knowledge of basic business principles and concepts. Possess excellent leadership, organizational, time management, judgment and decision making skills. Strong influence, collaboration and communication skills. Strong work ethic and good motivational skills. Must have proficiency with various software, programs including e-mail messaging, Microsoft Word and Excel.   The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the incumbent.

Team Leader

Tempe, Arizona
Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weeklyIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as neededConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingPromote the Concentrix values through both behavior and attitude, including being an advocate for team members  Candidate Profile Associate's degree in related field with two to four years of relevant experience preferredHighly motivated individual with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionStrong communication skills, both written and verbalAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverableAbility to mentor, coach and provide direction to a team of employeesWillingness to work a flexible schedule   Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Technical Support Advisor I

Tampa, Florida
Essential Functions/Core Responsibilities • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems   • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products   • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed   • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills   • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Clarify customer requirements; probe for understanding   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   Candidate Profile • Associate’s Degree in related technical discipline with six years of related technical experience preferred   • Achieve and maintain recognized and applicable technical certification(s)   • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)   • Working knowledge of client technical systems   • Courteous with strong customer service orientation   • Ability to effectively communicate, both written and verbally   • Ability to learn including strong problem solving skills   • Dependable with proficient attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Ability to work as a team member, as well as independently with minimal supervision   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Able to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .   Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES  • Minimum of two years of college education in related technical discipline.  No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally• Ability to resolve basic to moderate technical issues   INDIA  • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Customer Service Advisor II - Financial Services (Full-time)

Lynchburg, Virginia
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!Position: Customer Service Advisor II - Financial Services (Full-time)Location: Lynchburg, VAJob Profile: $12.00 per hour plus shift differentialFull-time position with Benefits Medical, Dental, Vision after 90 days.Hours of operation: Monday-Friday: 7am-10pm. Saturday and Sunday: 8am-5pm. Must be flexible to work a full-time shift Opportunities for advancementPaid training and transition period (9 weeks). *Training times may varyCasual Dress CodeEmployee Referral ProgramIdeal Candidate and Responsibilities: Must be 18 years of age or older6 months – 1 year of Customer Service background preferred.   Demonstrate proficiency with computer navigation using multiple tabs on dual monitors.Clear and articulate communication skills.Excellent Customer Service and organizational skills.Strong data entry, grammar and accurate spelling proficiency is a must.Ability to Multi-task.Prioritize and complete daily tasks in a timely manner.Probe for and confirm understanding of requirements or problem.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Team Player & Able to adapt to fast paced and changing work environmentSelf-Motivated, Reliable & Hard WorkingEducation & Professional Certifications: High school diploma or GED.*msja#NACNX     Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Healthcare Customer Service Rep

Pueblo, Colorado
*Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Pueblo, CO.We’re Concentrix, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Concentrix customer service agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, benefits, troubleshooting services etc.  Our culture is made of nine statements that we use as a guiding principle for our everyday businessWe are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one ConcentrixFULL BENEFITS PACKAGE:•    Paid Training•    Medical, Dental and Vision•    401K with company match•    Paid time off•    Life and short/long term disability insuranceWe love to promote employees from within!!!Concentrix is an EEO/AA/M/F/Vet/Disability Employer.*msja

At Home* Banking Customer Service Agents

Pueblo, Colorado
*Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Pueblo, CO.We’re Concentrix, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Concentrix customer service agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, benefits, troubleshooting services etc.  Our culture is made of nine statements that we use as a guiding principle for our everyday businessWe are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one ConcentrixFULL BENEFITS PACKAGE:•    Paid Training•    Medical, Dental and Vision•    401K with company match•    Paid time off•    Life and short/long term disability insuranceWe love to promote employees from within!!!Concentrix is an EEO/AA/M/F/Vet/Disability Employer.*msja

NOW HIRING! Customer Service Advisors

Pittsford, New York
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Please send resumes to: Arika.Aerts@Concentrix.com#NACNX*msja#CNXJOBSDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.