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Why Concentrix

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  • Great facilities

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  • Clear paths for career development
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Attractive Benefits

  • Performance-based pay
  • Medical insurance and retirement plans
  • Individual and team rewards

Featured Careers

Software Engineer I

Dallas, Texas
The Customer Interaction Technology division of Concentrix, is looking for a Software Engineer to join our product development team working on virtual assistant solutions for customer self-service automation, such as voice/chat/Alexa bots.Essential Functions/Core ResponsibilitiesThe ideal candidate will be a well-rounded software engineer with good understanding of front-end and back-end technologies, quick learner, with strong analytical, problem solving and troubleshooting skills, creative with designing intuitive user interfaces.Initial responsibilities will include development of new web based tools, enhancement and support for existing components, producing/maintaining technical documentation, and participation in the process of releasing software products to other organizations - internally and externally.Candidate Profile BS or MS degree in Computer Science, Computer/Electrical Engineering or related field.  Some work experience with software development; at least internship or consulting.Strong development skills in JavaScript, CSS, HTMLStrong development skills in at least one of the back-end languages, such as Java, C/C++, or similarStrong verbal and written communication skills.Strong analytical and problem-solving skills.Strong foundation and passion for modern software development and new technologiesStrong understanding of popular design patterns, such as Model-View-ControllerGood understanding of Windows and LinuxExposure to build automation, source control, and continuous build toolsPreferred exposure to public cloud environments, such as AWS or AzurePreferred experience with one of the JavaScript frameworks, such as Vue, React, AngularPreferred experience with speech recognition, NLU, and AI technology

Administrative Assistant

Lynchburg, Virginia
 Job DescriptionEssential Functions/Core Responsibilities• Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff• Prepares business presentation documents and spreadsheets• Types, may take transcribe dictation, and establishes and maintains a variety of office files• Maintains manager's calendar, makes appointments, and arranges for meeting rooms• Maintains recurring internal reports• Requisitions supplies, printing, maintenance, or other services through appropriate channels• Performs other duties as assignedCandidate Profile• Associate's Degree in related field with one to three years of relevant experience preferred• Effective communication skills, both written and verbal• Ability to multi-task and meet timelines on deliverables• Detail-oriented• Proficient in Microsoft OfficeCareer Level DescriptionHas developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title. Concentrix is an EEO/AA/M/F/Vet/Disability Employer•    Additional Job Description•    Will be required to maintain a high level of involvement in the planning and coordination of site and community engagement activities

Coordinator Recruiting

Charlotte, North Carolina
Essential Functions/Core Responsibilities  • Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks    • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process    • Provide general support for the TA department(s) and related stakeholders, as necessary    • May administer typing and math tests to prospective applicants    • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants    Candidate Profile  • Associate's Degree in related field and 1-3 years of relevant experience preferred   • Effective communication skills, both written and verbal    • Proficient in  Microsoft Office    • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment    • Detail-oriented    • Ability to handle and maintain confidential information        Careel Level Description  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill are.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Automotive Technical Consultant Internship

Auburn Hills, Michigan
Title: Automotive Technical Consultant InternshipJob Type:  Full-Time, SeasonalLocation: Auburn Hills, MIAt Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!Career Description/Summary:  The Automotive Technical Consultant supports the Repair Technicians for Fiat-Chrysler Automobiles on the Automotive Diagnostic Hotline.  Primary responsibility involves resolving dealer / repair technician concerns utilizing diagnostic processes, problem solving techniques and contact and case handling.  Provide outstanding service to keep our customers happy and enhance the vehicle ownership experience.What we are looking for:We want intern candidates that are interested in learning to:Assist automobile technicians and dealer representatives in skill areas (Engine, Electrical, Transmission, Diesel, Body & Chassis, Audio & Telematics)Diagnose problems using systematic listening and probing approachDetermine contact type (information or problem-solving)Check for existing case information through research, manuals, database or contactsProvide information, data and direction as requiredCreate new and/or update case file information using Concentrix quality standardsObtain Product Information updates from liaison representative or databaseGet additional help for complex problems for any recurring concerns with no known good information dataAdvise dealer representatives of recommendations madeGet additional help for complex problems from engineering community for no repair concernsPerform follow ups on existing cases and close cases as appropriateWhat we offer:Concentrix provides our associates with:Career Pathing and Advancement OpportunitiesCompetitive salaryMonthly performance incentivesHealth insurance (Eligibility requirements must be met)The Company:Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality PolicyPlease send resumes to: Arika.Aerts@concentrix.com#cnxjobs

$10.50/hr - HIRING NOW! Customer Support Associate I

Hazelwood, Missouri
Position: Customer Service Associate IIJob Description: Do you love coffee? Our staff works with various coffee shops over the phone – all with access to free coffee and lattes for our staff! You will receive inbound calls from our coffee-chain store partners to handle concerns in their store. Using empathy, patience and actively listening are a few characteristics of our customer service associates!Here are some benefits to PERK you up!Base pay is $10.50, plus a $1 shift differential after 7:00pm and on weekends!Coffee and lattes!Business casual dress attire – no suit, no tie, no worries!Paid Training – you’ll learn all you need to know to help solve the store’s concerns!Medical, Dental, & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlanBonus incentives based on performance and attendanceSkills and Abilities:Must have 1 year of customer service experienceExcellent customer service skillsExcellent verbal and written communication skillsAbility to remain calm and professional in confrontational situationsAbility communicate effectively and adapt style when conversing across multiple channels (i.e phone, chat, email)Ability to handle confidential and sensitive information in a professional mannerAbility to quickly retain knowledge regarding new programs, policies and promotionsAttention to detail when recording and categorizing guest concernsYou might be asking yourself: Who is Concentrix?Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.In order to provide that customer support and services to our brands, we need YOU! You are what makes Concentrix flourish!  Concentrix believes in your success, because your success is our success. We follow our Concentrix Culture and invest in our staff through personal and career growth.Concentrix CultureOur culture is made of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one ConcentrixDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. . Convergys is an EEO/AA/M/F/Vet/Disability Employer.*msja

$12/hr - PART TIME EVENINGS - Customer Service Associate

Hazelwood, Missouri
Position: Part-time Evenings Market ResearchJob Description:Do you have the gift of gab?  Looking for some extra income but can only work in the evenings? This is the program for YOU!  You will complete surveys for various studies.  You may need to clarify questions and record the consumer’s response. Job Details:- Base pay is $12.00- Business casual dress attire – no suit, no tie, no worries!- Paid Training – we provide what you’ll need to get the job done!- Open Monday- Saturday; set your own schedule: can work 4, 5 or 6 days- Bonus incentives based on performance and attendanceSkills and Abilities:Excellent customer service skillsExcellent verbal and written communication skillsConducting and documenting scripted verbatim telephone interviewsUtilize proper probing and clarification techniques for open ended questionsAbility to quickly retain knowledge regarding new programs, policies and promotionsAttention to detail when recording and categorizing customer concernsYou might be asking yourself: Who is Concentrix?Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.In order to provide that customer support and services to our brands, we need YOU! You are what makes Concentrix flourish!  Concentrix believes in your success, because your success is our success. We follow our Concentrix Culture and invest in our staff through personal and career growth.Concentrix CultureOur culture is made of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one ConcentrixDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an EEO/AA/M/F/Vet/Disability Employer.*msja

Team Leader

Pittsford, New York
Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weeklyIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as neededConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingPromote the Concentrix values through both behavior and attitude, including being an advocate for team members  Candidate Profile Associate's degree in related field with two to four years of relevant experience preferredHighly motivated individual with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionStrong communication skills, both written and verbalAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverableAbility to mentor, coach and provide direction to a team of employeesWillingness to work a flexible schedule   Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Customer Service Advisor II - Financial Services (Full-time)

Lynchburg, Virginia
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!Position: Customer Service Advisor II - Financial Services (Full-time)Location: Lynchburg, VAJob Profile: $12.00 per hour plus shift differentialFull-time position with Benefits Medical, Dental, Vision after 90 days.Hours of operation: Monday-Friday: 7am-10pm. Saturday and Sunday: 8am-5pm. Must be flexible to work a full-time shift Opportunities for advancementPaid training and transition period (9 weeks). *Training times may varyCasual Dress CodeEmployee Referral ProgramIdeal Candidate and Responsibilities: Must be 18 years of age or older6 months – 1 year of Customer Service background preferred.   Demonstrate proficiency with computer navigation using multiple tabs on dual monitors.Clear and articulate communication skills.Excellent Customer Service and organizational skills.Strong data entry, grammar and accurate spelling proficiency is a must.Ability to Multi-task.Prioritize and complete daily tasks in a timely manner.Probe for and confirm understanding of requirements or problem.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Team Player & Able to adapt to fast paced and changing work environmentSelf-Motivated, Reliable & Hard WorkingEducation & Professional Certifications: High school diploma or GED.*msja#NACNX     Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.