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Team Leader

Pueblo, Colorado
Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weeklyIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as neededConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingPromote the Concentrix values through both behavior and attitude, including being an advocate for team members  Candidate Profile Associate's degree in related field with two to four years of relevant experience preferredHighly motivated individual with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionStrong communication skills, both written and verbalAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverableAbility to mentor, coach and provide direction to a team of employeesWillingness to work a flexible schedule   Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

$13.50 - $15.00/hr. ~ Customer Care Representative ~ Earn your MO P&C Insurance License with Concentrix in Arnold MO!

Arnold, Missouri
In this role, you will have an extraordinary opportunity to earn a Missouri Property and Casualty Insurance License at no cost to you, through Concentrix, to become a Licensed Customer Care Representative. This role requires advanced customer service and consultative sales skills.Here's what you can expect from this opportunity:Earn a Property & Casualty Insurance License ~ at no cost to you!Includes training books, materials, resources, licensure exam fee & licensing Fee12 Days of paid instructor supported training in an interactive, engaging classroom environment at $13.50/hr.Competitive base pay of $15.00/hr. as a Licensed Customer Care Representative, after obtaining a MO P&C License through ConcentrixFull time schedule: 40 hrs. /weekAs a Licensed Property & Casualty Customer Care Representative, you will interface with existing policy holders via inbound phone calls regarding new insurance coverage, to provide the following primary services:Handle customer service calls, including but not limited to billing, payments or refunds for existing policies, policy or coverage questions, and proof of insurance, as well as assist policyholders in changing or messaging agents as per process outlinedHandle change of policy calls including, but not limited to, adding drivers, reinstating policies, and changing / updating existing policies (e.g., discounts, name on policy, state of residency, etc.), issuing policies for replacement vehicles, and suspending existing policies Handle added vehicle calls including, but not limited to, quoting, binding, or communicating ineligibility to add vehicles to an existing policyHere’s what we have to offer:Opportunity to earn a MO Property & Casualty Insurance License at no cost to youPaid instructor supported classroom training Licensure Training Books, Material, Resources, Exam Fee & Licensing Fee is included, at no cost to employeeCompetitive Base Salary We offer the convenience of a casual dress codeEmployee Referral Programs ~ Earn $200 per qualified referralEmployee Rewards and Recognition ProgramsDiverse, inclusive, welcoming and learning cultureTuition assistanceA Global Organization with endless growth and advancement opportunitiesCareer path development and tuition assistanceWellness programs to help you maintain a better quality of life Employee discount programsEmployee assistant programShort term and long term disability optionLife & accidental death and dismemberment Insurance Medical, dental and vision401k retirement savings, and so much moreCandidate Profile: At least 18 years of ageHigh School Diploma is required– some college preferredMust be a current resident of Missouri to obtain Missouri licensure1 year of recent customer service experience required – 2+ years of experience preferred2 years of previous sales experience preferredPrior experience in a call center or insurance environment is preferredAbility to pass a thorough background check and fingerprinting, required to obtain a multi-state P&C Insurance LicenseAbility to successfully complete a typing & pre-employment assessmentAvailability to work the assigned training schedule with excellent attendance and participationAvailable to work evenings, weekends & holidays as per training and production schedulesAble to work 40 hours per week within the hours of operation, with flexibility to change shifts as business needs may fluctuateHave an aptitude to accomplish advanced coursework in a fast paced training environment, retain knowledge and come prepared to participate in the classroomHave excellent independent study habitsAbility to successfully complete the entire P&C licensing training course, and pass the MO P&C License Exam to become a Licensed Representative with Concentrix in Arnold, MOExcellent computer skills with experience operating within a Windows environmentProficient internet navigation skills using multiple computer applications and dual monitorsComfortable working in a fast-pace environmentCourteous with strong consumer service orientationBe an effective communicator both written and verbalDetail oriented and ability to multitask (i.e. speaking, listening, researching and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer)Capacity to learn complex processes and policiesAbility to comprehend information quickly and educate customers with clear and concise deliveryExcellent listening and responding skills with a strong voice quality including, but not limited to professional tone and voice fluctuationPossess ambitious, self-motivated and competitive sales drive to meet and exceed performance expectationsAbility to demonstrate patience and empathy in all customer contact situationsMaximize opportunity to build rapport with the customerBe resourceful and able to find answers to insurance related questions while being patient with the customerCareer-minded, positive, service-driven professionals with good organization skillsAbility to deescalate a situation and take ownership of customer satisfaction Embrace opportunity for quality and performance feedback with Team Leaders throughout your employment to ensure successEnvironment, Physical & Other Requirements: Must be able to sit for long periods of time, working on the phones and a computerCalls are received via a headsetCalls will be monitored for quality purposesOccasional client enhancement trainings occur including self-paced on-line learningAbility to perform light hand activity work at a computer/telephone station in an office environmentPosition is primarily sedentaryMay stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employeesAdditional Principal Duties and Responsibilities:As a Licensed Property & Casualty Customer Care Representative you will: Receive additional training on all available product lines for the business unit, and maintain broad knowledge of client products and servicesGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyProbe for and confirm understanding of customers issue and needsMeet customer requirements through first contact resolutionDiagnose customer issues at an experienced level after trainingProvide solutions and uses a structured thought process to achieve results while balancing customers’ needs with company guidelinesConfirm customer understanding of the solutionProvide additional customer education as neededComplete and process all necessary formsPrepare, complete, and update customer fileFollow up for necessary documents in order to process requested changesPrepare, complete, and update customer fileMeet established training metrics, sales targets, and quality proficiency targets. This includes passing the licensure exam to be appointed a P&C license with the state of Missouri, in order to become a Licensed Representative with ConcentrixTransfer misdirected customer requests to an appropriate partyTake overflow of complex calls, and act as the official "back-up" to the complex segment when volumes and coverage dictateParticipate in activities designed to improve customer satisfaction and business performanceSolve problems that are sometimes unstructured and require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsReduce customer callbacks by creating a simple, hassle-free interaction for the callerParticipate in technical and customer service skills training to stay aware of current and best practices.Contribute ideas to better resolve problems, serve the customer, and improve productivityProvide process and performance improvement recommendations; assists peers regarding service and policy issuesParticipate in activities designed to improve customer satisfaction and business performanceDisclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Company Overview:In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.Mission:We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.Concentrix Culture:Our culture is made up of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one Concentrix About Concentrix:We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.*msja

$13.50 - $16.50/hr. ~ Sales Representative ~ Earn your MO P&C Insurance License with Concentrix in Arnold MO!

Arnold, Missouri
In this Consultative Sales Role, you will have an extraordinary opportunity to earn a Missouri Property and Casualty Insurance License at no cost to you, through Concentrix, to become a Licensed Sales Representative. This role requires advanced consultative sales and customer service skills.Here's what you can expect from this opportunity:Earn a Property & Casualty Insurance License ~ at no cost to you!Includes training books, materials, resources, licensure exam fee & licensing Fee12 Days of paid instructor supported training in an interactive, engaging classroom environment at $13.50/hr.Competitive base pay of $16.50/hr. as a Licensed Sales Representative, after obtaining a MO P&C License through ConcentrixFull time schedule: 40 hrs. /weekAs a Licensed Property & Casualty Sales Representative, you will interface with existing policy holders via inbound phone calls regarding new insurance coverage to provide the following primary services:Handle fire (“home and renter policy”) calls including, but not limited to, quoting, binding, or communicating ineligibility to purchase new fire policy, as well as changing addresses of existing policiesHandle new auto calls, as per the process outlined, by offering bundling options to the customer, making necessary modifications to the present price. Representatives will save quotes for further agent follow-up if the customer is not interested in completing an application and taking customer payment at time of the callHandle cancellation calls and follow procedures to retain a current customer and process cancellation of policies in the event customer cancels his/her policyHandle existing customer new line of business calls that will include quoting, binding, and/or communicating ineligibility to customers with existing policies looking to add a new line (e.g., existing auto policy looking to add fire)Here’s what we have to offer:Opportunity to earn a MO Property & Casualty Insurance License at no cost to youPaid instructor supported classroom training Licensure Training Books, Material, Resources, Exam Fee & Licensing Fee is includedCompetitive Base Salary We offer the convenience of a casual dress codeEmployee Referral Programs ~ Earn $200 per qualified referralEmployee Rewards and Recognition ProgramsDiverse, inclusive, welcoming and learning cultureTuition assistanceA Global Organization with endless growth and advancement opportunitiesCareer path development and tuition assistanceWellness programs to help you maintain a better quality of life Employee discount programsEmployee assistant programShort term and long term disability optionLife & accidental death and dismemberment Insurance Medical, dental and vision401k retirement savings, and so much moreCandidate Profile: At least 18 years of ageHigh School Diploma is required– some college preferredMust be a current resident of Missouri to obtain Missouri licensure1 years recent customer service experience required 1 years previous consultative sales experience required - 2+ years of experience preferredStrong negotiation skills and consultative sales expertisePrior experience in a call center or insurance environment is preferredAbility to pass a thorough background check and fingerprinting, required to obtain a multi-state P&C Insurance LicenseAbility to successfully complete a typing & pre-employment assessmentAvailability to work the assigned training schedule with excellent attendance and participationAvailable to work evenings, weekends & holidays as per training and production schedulesAble to work 40 hours per week within the hours of operation, with flexibility to change shifts as business needs may fluctuateHave an aptitude to complete advance coursework in a fast paced training environment, retain knowledge and come prepared to participate in the classroomHave excellent independent study habitsAbility to successfully complete the entire P&C licensing training course, and pass the MO P&C License Exam to become a Licensed Representative with Concentrix inArnold, MOExcellent computer skills with experience operating within a Windows environmentProficient internet navigation skills using multiple computer applications and dual monitorsComfortable working in a fast-pace environmentCourteous with strong consumer service orientationBe an effective communicator both written and verbalDetail oriented and ability to multitask (i.e. speaking, listening, researching and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer)Capacity to learn complex processes and policiesAbility to comprehend information quickly and educate customers with clear and concise deliveryExcellent listening and responding skills with a strong voice quality including, but not limited to professional tone and voice fluctuationPossess ambitious, self-motivated and competitive sales drive to meet and exceed performance expectationsAbility to demonstrate patience and empathy in all customer contact situationsMaximize opportunity to build rapport with the customerBe resourceful and able to find answers to insurance related questions while being patient with the customerCareer-minded, positive, service-driven professionals with good organization skillsAbility to deescalate a situation and take ownership of customer satisfaction Embrace opportunity for quality and performance feedback with Team Leaders throughout your employment to ensure successEnvironment, Physical & Other Requirements: Must be able to sit for long periods of time, working on the phones and a computerCalls are received via a headsetCalls will be monitored for quality purposesOccasional client enhancement trainings occur including self-paced on-line learningAbility to perform light hand activity work at a computer/telephone station in an office environmentPosition is primarily sedentaryMay stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employeesAdditional Principal Duties and Responsibilities:As a Licensed Property & Casualty Representative you will: Receive additional training on all available product lines for the business unit, and maintain broad knowledge of client products and servicesGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyProbe for and confirm understanding of customers issue and needsMeet customer requirements through first contact resolutionDiagnose customer issues at an experienced level after trainingProvide solutions and uses a structured thought process to achieve results while balancing customers’ needs with company guidelinesConfirm customer understanding of the solutionProvide additional customer education as neededComplete and process all necessary formsPrepare, complete, and update customer fileFollow up for necessary documents in order to process requested changesPrepare, complete, and update customer fileMeet established training metrics, sales targets, and quality proficiency targets. This includes passing the licensure exam to be appointed a P&C license with the state of Missouri, in order to become a Licensed Representative with ConcentrixTransfer misdirected customer requests to an appropriate partyTake overflow of complex calls, and act as the official "back-up" to the complex segment when volumes and coverage dictateParticipate in activities designed to improve customer satisfaction and business performanceSolve problems that are sometimes unstructured and require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsReduce customer callbacks by creating a simple, hassle-free interaction for the callerParticipate in technical and customer service skills training to stay aware of current and best practices.Contribute ideas to better resolve problems, serve the customer, and improve productivityProvide process and performance improvement recommendations; assists peers regarding service and policy issuesMay act as a subject matter expert to assist other associates. Subject matter expert activities may include, but are not limited to; peer assistance in training classrooms, on floor assistance for new hires, project input/feedback, ad hoc requests from leadership, etc.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Company Overview:In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s bestbrands. Concentrix. A passionate company powered by passionate people.Mission:We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.Concentrix Culture:Our culture is made up of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one Concentrix About Concentrix:We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.*msja

Associate, Pre Delivery Inspection

US-WAH-CALIF-00 USA CA Work-at-Home, California
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION   PHILIPPINES  • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally   INDIA  • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Specialist, Client Success Management

Cincinnati, Ohio
Essential Functions/Core ResponsibilitiesUnderstand client business challenges and consult on how Concentrix can help them reach their objectivesBuild customer relationships and cultivate engagement with our solutionsProactively manage customer issues for resolutionParticipate in/develop cross-functional initiatives that improve the overall customer experience and lead to greater satisfaction and loyalty among our customersParticipate in/conduct regular business reviews to celebrate positive outcomes and identify opportunities for growthManage projects through all phases, including initial launch through ongoing supportMonitor and communicate project status (quality, timing, budget) to clients and internal stakeholdersConduct/oversee quality control functions, ensuring high quality deliverablesCollaborate effectively in cross-functional project teamParticipates in analytic planning meetingsContribute to business case studies and best practice developmentCandidate ProfileBachelor's Degree in a related field from a four-year college or university with two to four years of related experience preferredStrong communication skills, both written and verbalClient centric and focused on exceeding customer expectationsSelf-motivated, team-oriented and strong leadership skillsDemonstrated ability to multi-task, prioritize and meet timelines on deliverablesStrong attention to detailSense of professionalism and ability to develop relationshipsMarketing research experience a plusConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.#NACNX*msja

Analyst, Customer Experience

Cincinnati, Ohio
Essential Functions/Core Responsibilities Reviews customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produces monthly management reports   Analyzes qualitative and quantitative data and identifies performance improvement opportunities via Microsoft Pivot tables, cross-tabs or via other toolsDetermines areas for focus and conducts analyses to understand the drivers of performance gapsCoordinates with statisticians for development of key driver analysis, statistical linkages and calibration between customer satisfaction and other operational metrics such as quality, average handle timeCoordinates data feeds with Operations to provide data for analysisSupports relationship-building with peers in Operations to understand current operational processes and identify possible gaps that may be contributing to lower key metric results; serves as an extension of the Operational team; may document operational processes as input to improvement initiativesFacilitates and conducts root cause analysis to determine the underlying drivers behind performance gaps. Root cause may include on site observation, interviews, and process documentationFacilitates action planning sessions with Call Center Operations or other stakeholders. Aids in developing recommendations involving operational changes that are expected to improve results; assists in testing of new/revised processesFacilitates the implementation of action plans in collaboration with Call Center Operational unitsDevelops updates to reflect current status of activities; monitors progress against action plans and contributes to decisions to ensure goals are met; monitors call center operational performance on goals and objectives; isolates initiative effectiveness on improving key performance metricsProduces documentation of key insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews; interacts with external clients to present analytic results and solution recommendationsIdentifies problems that may jeopardize the analysis or program and works with manager to determine contingency plansContributes to decisions regarding analytic design, information requirements and deliverable schedules   Candidate Profile Bachelor’s degree in related field from a four-year college or university with one to two years related experience preferredAnalytical thinking and analytic aptitude; ability to apply quantitative data analysis techniques to improve work processesStrong attention to detailSense of professionalism and ability to develop relationshipsStrong communication skills, both written and verbalStrong customer service orientationAbility to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional expertsAbility to work an emerging and rapidly changing environmentDemonstrated ability to multi-task, prioritize, and meet timelines on deliverablesExperience or exposure with statistical concepts and applications, data analysis, call center exposure, customer satisfaction data exposure and/or process consulting experience preferredProficient in Microsoft OfficeExposure to Six Sigma methodologyUp to 10% travel may be required   Career Level Description Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers.  Solves a range of straightforward problems.  Receives a moderate level of guidance and direction.Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer  #NACNX*msja

Account Director - RATH

US-WAH-SCARO-00 USA SC Work-at-Home, South Carolina
Essential Functions and Responsibilities Responsible for growing revenue from new business sales within existing clientsChampion the effort to grow and maintain the corporation's primary and long-term revenue baseDevelop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with client executive managementPartner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactionsCollaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are exceededAnalyze customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Concentrix strengths, weaknesses, opportunities and threats based on sales pursuit interactionsMonitor economic and legal trends that could affect salesMaintain and update salesforce.com database with sales pursuit informationCandidate ProfileCustomer Experience Solutions consultative sales experience is highly desiredProven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impactExpert in communication skills and styles, both written and verbal.Demonstrated ability to effectively present information to internal and external associatesProven ability to champion significant projects, programs, and business initiatives using creativity and ingenuityMastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practicesExternal Thought Leader with proven ability to significantly influenceAdvanced Microsoft Office skillsDegree in related field from a four-year college or university with fifteen or more year’s related experience preferredCareer Framework RoleParticipates with leadership to develop strategic plans and objectives. Makes final decisions on administrative and operation matters and ensures effective achievement of objectives. Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies. Decisions are guided by functional strategies and priorities. Has overall responsibility for developing and administering budgets and performance standards for functional area or department.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.#NACNX

Data Engineer Associate

Cincinnati, Ohio
ResponsibilitiesDesign and update data flow logic across multiple platformsConsult with internal teams and clients to determine the best approaches to data processing and managementMaintain data integrity by creating automated alertsQualificationsStrong foundational knowledge/experience with scripting languages (Python, Perl, Shell)Strong foundational knowledge/experience with Linux/Unix based systemsStrong foundational knowledge/experience with creating and maintaining SQL databases with multiple, connected tablesA modular programming mindset, able to break down a problem and create multiple pieces that combine to create the end solutionAbility to create logic tables for complex rules spanning multiple data pointsAbility to recognize the pros and cons of proposed solutions, discuss those points, and provide alternative solutions that may better solve the underlying goalComfort in reading through code in a variety of languagesWillingness to try multiple approaches to a problem before settling on the final solutionA strong curiosity for the behavior of code, both surface results and underlying mechanicsDedication to producing accurate and thoroughly tested codeTechnologies used in this role include:Unix ShellNawkMicrosoft SQL ServerPythonPerlRequired Degree:Bachelors of Science in Computer Science or a related fieldDisclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer  #NACNX*msja