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Why Concentrix

  • Development opportunities
  • Dynamic work environment
  • Great facilities

Build A Career

  • Clear paths for career development
  • Professional support and coaching programs
  • Opportunities to learn and implement

Attractive Benefits

  • Performance-based pay
  • Medical insurance and retirement plans
  • Individual and team rewards

Featured Careers

Claims Processor

Greenville, South Carolina, United States
Duties and Responsibilities Work a set inventory to ensure, all claims are processed within prescribed timeframesMaintain, acceptable production levels as set by management.Be efficient in navigating multiple systems.Participate in ongoing training and self-development.Maintain advanced knowledge of procedures, product information and online resource toolsMaintain regular attendance and punctuality as scheduled, and adhere to all company time and attendance policies.Participate in activities designed to improve business performance.Ensure that all quality targets, are maintained, on a monthly and quarterly basisQualificationsA high school diploma or GED is required and you must be at least 18 years of age.  College degree is preferred but not required.Ability to work in a face paced environment with extreme attention to detail and ownership.Advanced Computer proficiency (including knowledge of windows-based applications)Excellent written and verbal communications and typing skills required.Attend every day of the training (required)Demonstrates excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment.Prioritizes work to meet multiple deliverables and deadlines.

$12.50/hr. ~ Technical Support Associate

Arnold, Missouri, United States
What would you do every day as a Technical Support Associate?Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problemsTroubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client productsFollow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as neededSolve problems that are generally unstructured and require extensive use of conceptual thinking skillsEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understandingPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceHere's what we're looking for:At Least 18 Years of AgeHigh school diploma or GED1-2 year of recent technical support experience preferredPositive and Professional attitudeReliable and Goal orientedQuick and Motivated LearnerDependable with strong attention to detailProblem Solver Excellent listening, written and verbal communication abilities and interpersonal skillsProficient computer, navigation, technical and typing skills Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly                   Tolerance for repetitive work in a fast-paced, high production work environment                              Ability to work as a team member, as well as independently                                                                      Ability to work flexible shifts, as needed    Here's what Concentrix has to offer:1 day of Paid Employee Orientation + 8 days of Paid Training (AM and PM Training Classes available)Medical Benefits after 90 days, PTO, Tuition Reimbursement, and more for Full Time Permanent EmployeesEmployee Referral ProgramEmployee Rewards and Recognition ProgramsEmployee Engagement Programs ~There’s always something exciting happening at Concentrix!Fun, Fanatical, & Family-Like CultureA Global Organization with endless growth and advancement opportunitiesCasual Dress CodeAmenities on site include: Cafeteria, Breakrooms, Microwaves, Refrigerators, Ice Machines, Keurig Machines, Vending Machines, Outside Patio with Picnic Tables, Courtesy Phones, ATM, & Much MoreEnvironment, Physical and Other Requirements:Ability to perform light hand activity work at a computer/telephone station in an office environment.Position is primarily sedentaryMay stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employeesIf Concentrix sounds like a good fit for you, don’t miss out! Our Training Classes are already filling up fast. Spaces are limited - apply today and SECURE your spot!! About Concentrix: We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Company Overview:In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people. Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. Concentrix Culture:Our culture is made up of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one Concentrix Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.EEO Employer/Vet/Disabled *msja

Customer Service Representative

Charlotte, North Carolina, United States
Essential Functions/Core ResponsibilitiesAs a Customer Service Advisor you will be responsible for helping people every day with every call.  You will:• Answer inbound calls• Assist customers with navigation support, road-side assistance, and emergency calls.• Educate our members on the benefits of their products and services.• Greet and handle multiple types of calls from members, dealers, etc. in a friendly and professional manner• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Maintain basic knowledge of client products and/or services• Participate in activities designed to improve customer satisfaction and business performance up sell subscriptions• Have the ability to simultaneously think, talk and type well in a high call volume environmentWhat We Offer$12.00 up to $12.50 hourly with shift differentials$500 Hiring & Retention Bonus!!!!!!!!! • Full-time opportunities• Interactive training and supportive environment• Career pathing and advancement. Our business consists of many departments offering room to advance• Medical, dental and vision benefits, life insurance and pension plan• Free parking and transit accessible location• Group discounts and perks ranging from electronics to travelCandidate Profile• High school diploma or GED is required and you must be at least 18 years of age• 6 months of customer service experience (e.g. retail, restaurant and or call center experience) with at least one year's experience with one employer preferred• Excellent communication and problem-solving skills required• Good writing and typing skills.• Must be available to work, Monday through Sunday, ANY 8-hour shift 24/7• Dependable and flexible to rotate shifts, as needed• Attend every day of the training*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an EEO/AA/M/F/Vet/Disability Employer.*msja

Technical Support Associate 1

Rio Rancho, New Mexico, United States
$12.00 per hour Company Overview:  In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.Mission:  We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.About Concentrix:  We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!Do you enjoy taking on difficult challenges and finding creative solutions?Do you love helping people and teaching them something new?Are you familiar with tablets and personal digital devices?$12.00 per hourConcentrix offers a comprehensive benefits package.

Work at Home-Sales & Service Rep

US-WAH-ALABA-00 USA AL Work-at-Home, Alabama, United States
(Note: We are hiring from the entire state, not just one city or region. Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming)Your future is calling….Answer Now.We’re Concentrix, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Concentrix Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Concentrix home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  Why Concentrix Anywhere?We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states: Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming.This particular job requisition is only for these residents.  If you are not physically residing in Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming, please do not apply to this requisition. We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an EEO/AA/M/F/Vet/Disability Employer.

$11/hr - IMMEDIATE OPENINGS - Advisor I, Customer Service

Hazelwood, Missouri, United States
Get your popcorn ready! We have a position for YOU!Position: Guest Service Agent IAvailability Update: Hours for this role will fall between 2pm-2am. Must have open availability within those hours all days of the week.Job Description:  Provide amazing customer service to guests by handling inbound concerns and inquiries via phone, chat or email in a friendly and professional manner. You will be assisting guests with their movie rewards program, theater tickets and addressing any concerns about their theater experience. Ultimately, you will be the one stop shop to guest satisfaction and resolution turning moviegoer woes into exceptional experiences!Here are some benefits of talking about movies:Base pay of $11, plus $1 shift differential after 7:00pm and on weekends!Business casual dress attirePaid Training – you’ll learn all you need to know!Medical, Dental & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlansBonus incentives based on performance and attendance, plus opportunities for FREE movie tickets!Skills and Abilities:At least one year of continuous work experience at one employer in customer service or related field is required (ie. call center, restaurant, retail, hospitality, healthcare)Availability to work anytime between the hours of 2pm-2am all days of the week is required. You will be scheduled to work five 8.5hr shifts with two days off which may rotateExcellent guest service skillsExcellent verbal and written communication skillsAbility to remain calm and professional in confrontational situationsAbility to communicate effectively and adapt style when conversing across multiple channels (i.e phone, chat, email)Ability to handle confidential and sensitive information in a professional mannerAbility to quickly retain knowledge regarding new programs, policies and promotionsAttention to detail when recording and categorizing guest concernsHave what it takes? Apply and read more about our company!You might be asking yourself: Who is Concentrix?Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.Did you go see the newest summer blockbuster? What about the latest comedy? You interacted with our brand and didn’t even know it!In order to provide that customer support and services to our brands, we need YOU! You are what makes Concentrix flourish!  Concentrix believes in your success, because your success is our success. We follow our Concentrix Culture and invest in our staff through personal and career growth.Concentrix CultureOur culture is made of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one ConcentrixCheck us out on Facebook (@ConcentrixHazelwood) and Instagram (@hazelwoodcnx) to get to know us better!Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an Equal Opportunity Employer.*msja

Takata Nov 18

Farmington Hills, Michigan, United States
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsPlease send resumes to: Arika.Aerts@concentrix.com#cnxjobs*msja

MVP Dealer Consultant

Farmington Hills, Michigan, United States
What we are looking for:We want candidates that can:Answer inbound information questionsProvide resolution on dealer/consumer issuesCost control through pre-authorization activities for repairsReview and determine component/repair coverage under contractAnalyze customer concerns, cause of failure and dealer recommended correction/diagnosis to ensure proper repairs and related costsAnalyze repair costs including parts and labor cost using industry standard repair pricing guides and automotive knowledgeProvide authorization of failed covered components onlyMake outbound calls as necessary to provide solution to inbound transactionsCreate case records to document initial contact and all pertinent informationUtilize claim entry and case management systemsEducation / Knowledge:  Minimum High School diploma or equivalent; college experience or college degree preferredAutomotive knowledge or experienceGood stress management skillsOrganizational skillsGood communications skillsGood writing skillsExperience / Skill:  Dealership or Repair Facility Experience in Service Operations (minimum two years)Automotive Mechanical Background (minimum two years)Warranty Experience PreferredPlease send resumes to: Arika.Aerts@Concentrix.com#cnxjobs*msjaDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.